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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.5
953 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 953 reviews

November 20, 2024

Tommy was terrific, he noticed a problem with my car when it was finished and brought it back into service and made sure I was able to have a loner car More

by joave95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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November 17, 2024

I loved going to this dealership. Everyone was friendly. James was awesome. He explained everything to me and made sure I was comfortable. My car was even washed too. I really appreci More

by Nitta Hills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James W Hills II, Service Department
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Nov 19, 2024 -

BMW Of Columbia responded

Hi Nitta, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2024

Service is very poor long wait and car is never given at promised time! I dropped off and they said they will give car in 24 hrs! Was not told that when I dropped the car More

by sJ Mohan
Recommend Dealer
No
Employees Worked With
James bell
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Nov 18, 2024 -

BMW Of Columbia responded

Thank you for your feedback about while having your car serviced. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Sam Reynolds General Manager samreynolds@Group1Auto.com

November 15, 2024

Service Rep John was terridic. .The only down side would be the time to complete the work. More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Nov 18, 2024 -

BMW Of Columbia responded

Hi Randy, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2024

My service adviser Katelyn was extremely nice and kept me updated on progress of my vehicle's service. Everyone at the dealership was very pleasant and friendly. More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Y.
Report | Print
Nov 18, 2024 -

BMW Of Columbia responded

Hi Emily, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2024

BMW on Killian road is very friendly and quite thorough, Charles Baker was very knowledgeable and answered all question and concerns I had and I will return. More

by TaniaS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Baker, Service Department
Report | Print
Nov 18, 2024 -

BMW Of Columbia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2024

Yelson and Eric went above a beyond to solve a continuous problem that I have been having with my x5m50. More

by Homeappraiser10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric and Yelson, Service Department
Report | Print
Nov 13, 2024 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Yelson and Eric here at BMW of Columbia! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2024

i've bought my vehicle and I'm always pleased with the service and communication they provide at this location. More

by npatel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Nov 13, 2024 -

BMW Of Columbia responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

November 10, 2024

There was a serious lack of communication with the service department until we contacted the supervisor. We contacted the service dept several times during the day but received no response. Supervisor More

by Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Bostic, Service Department, Greg Yancey
Report | Print
Nov 13, 2024 -

BMW Of Columbia responded

Thank you for bringing this to my attention and I apologize for the unsatisfactory experience service experience. It’s clear that we did not meet the standards of service that you expect. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Sam Reynolds General Manager samreynolds@Group1Auto.com

November 09, 2024

Great service. Friendly and professional staff. I will be taking my car here for future maintenance needs. More

by dustan.e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik, Service Department, Daren Ball, Michael Brooks, Greg Yancey, Russell Holt
Report | Print
Nov 12, 2024 -

BMW Of Columbia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Columbia! Please don't hesitate to reach out if there's anything additional we can do for you.

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