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BMW Of Columbia

Columbia, SC

4.6
987 Reviews

5919 Two Notch Rd

Columbia, SC

29223

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Showing 987 reviews

December 21, 2024

This dealership is clean, efficient and the techs are very hard working! We will be back! More

by Tjw14569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark dickson
December 20, 2024

I love how when you arrive at service bays someone greats you immediately and guides you to a representative. I also love that during the service the mechanic provides a video of your auto to include underne More

by wrickyw1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
December 20, 2024

Chance provided amazing service and took ownership of my concern, also kept me informed throughout the process. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance, Service Department
December 20, 2024

I was pleased with the service to replace worn brake pads and to plane the rotors. More

by culpepperjb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
December 19, 2024

Sales Rep David is so nice very good service. No matter what how many time you call or text him he happy to answer you all questions. I highly recommend to buy car from BMW of coulmbia. Excellen More

by Nealpatel985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David, Brett Bostic
December 19, 2024

Communication was terrible. Took my vehicle in on a Wednesday. They had to keep it. I was unable to get a loaner because none were available . The service agent was always unava More

by leshaund2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demetrius Pearson, Service Department
Dec 21, 2024 -

BMW Of Columbia responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the poor communication on our end. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Sam Reynolds General Manager samreynolds@Group1Auto.com

December 18, 2024

I would not recommend this place at all. Negative 5 star rating for professionalism and service. My service rep was Charles and this guy may have been on X-mas vaca because he was absent the More

by toridad1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Dec 21, 2024 -

BMW Of Columbia responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the unsatisfactory visit you endured. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Sam Reynolds General Manager samreynolds@Group1Auto.com

December 17, 2024

John Busby was amazing! He was very knowledgeable, fast and sufficient. Im so relieved that I have a place to fix my vehicle and maintain it. Thank you so much! More

by alachuagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Busby
Dec 20, 2024 -

BMW Of Columbia responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Columbia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2024

Everyone was pleasant and courteous. Great place to service your BMW. I enjoyed the professional service. More

by Storminn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 20, 2024 -

BMW Of Columbia responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2024

JD was professional and knowledgeable in all aspects of my i3 and a good overall experience More

by catabas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD, Service Department
Dec 20, 2024 -

BMW Of Columbia responded

Hello, we're happy you found our staff to be supportive during your experience here at BMW of Columbia. Feel free to reach out to us if you need anything. Have a wonderful day.

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