BMW Northwest

One thing I didn't like was the fact that they always seem to be "understaffed." It takes over a week just to get an appointment, and then (for me at least), it seems that the service takes about twice seem to be "understaffed." It takes over a week just to get an appointment, and then (for me at least), it seems that the service takes about twice (or more) as long as it should. And each time I mention the length of time the service took, they simply say that they are understaffed and they are working on it.<br><br>My most recent gripe was when I took my car in for a rough engine idle and check engine light. First, they were booked out one week. I made sure to get the earliest appointment (7:30 AM). I got there, told the guy what was wrong, and he said they would get on it, and get back to me. I figured that they would pull the engine codes, check a few things and then give me a call. <br><br>I asked the service guy about how much he thought our visit was going to cost. He said the diagnostic service was going to cost $290 by itself. Then if they find a problem, then they will charge whatever it costs to fix it. I'm sorry, but I think that almost $300 to do a few checks is a bunch of xx. And THEN I have to pay for whatever they find as a result of that diagnostic!<br><br>We left the car there anyways because we wanted to get it done. A family member gave me a ride home and I waited, and waited, and waited. Pretty soon its about 1 PM. I'm wondering what the heck is going on so I drive back over there to see how things are going. The guy says "Your car is next in line, so we'll go ahead and get that checked out. But our techs are at lunch, and won't be back until at least 1:30 PM. So after that, they will get right on it."<br><br>Ok, and WHY did I make the appointment for 7:30 in the morning? So they could WORK ON IT IN THE MORNING. So I asked the guy why I made the appointment so early when they were just going to let my car sit for 7+ hours before they started? Then he went into his speal about how they were understaffed. If you overbook yourselves, that's your problem. The dealership should have spaced the time slots out to balance out the lack of technicians on hand. Something, ANYTHING. <br><br>So then I asked the guy how long he thought the diagnosis was going to take. "Well, since you said it was a rough engine idle that happens only in colder mornings, we were going to plan on keeping it overnight in order to try and recreate the problem." Oh really. Thanks a lot for letting me know. So not only did you let my car sit for 7+ hours before you were going to attempt to get to it, you then were then at SOME POINT going to tell me that you wanted to keep it for another day.<br><br>What a bunch of crap. I am never going there again. I've gone there at least 4 times now, hoping that these bad experiences are just temporary. But now I see that its not just coincidence, but just the way they choose to conduct business. <br><br>I can't even get a loaner car because I didn't buy my BMW from them... What kind of customer service is that? It seems a little selfish to me. If I am going to spend a LOT of money and leave my car at your dealership for at least 4+ hours, I should be able to get a car so I can conduct my daily business. It shouldn't matter where I bought the car. You are getting paid to do the work. The benefits of providing this service your customers far outweighs the costs of implementing it. <br><br>From now on, I will take my car to either BMW Seattle or BMW of Bellevue. More

My fiancee and I went to test drive a car. We found one we liked. The sales person promised he would get back to us the next day, Saturday, with numbers as it was already 7:00 pm (closing). He never got we liked. The sales person promised he would get back to us the next day, Saturday, with numbers as it was already 7:00 pm (closing). He never got back to us. We called Sunday afternoon and left a message. We set up an appt to do a longer test drive on a vehicle I planned on purchasing, however a voice mail msg was received telling us not to bother coming in to test drive as the car had been sold. Never even made an attempt to re-schedule to check out other cars. Not a very personable or friendly invidual. More

Service is BAD. Tried to change me $200.00 for five minutes worth of work. I had heard bad things about this dealer, but since they are close to home I thought I would give them a try. Had them activ minutes worth of work. I had heard bad things about this dealer, but since they are close to home I thought I would give them a try. Had them activate my alarm and change some personality settings on the car. This takes about 5 minutes to do and they changed me for two hours of work. Not a good way to make a customer since I had the car in for warrany work anyway. More