BMW Northwest

Great car, great people and great job! I incorrectly assumed this dealership would end up being the typical shady operators. Once I decided the car for me was on their lot, I have to admit I suited up a assumed this dealership would end up being the typical shady operators. Once I decided the car for me was on their lot, I have to admit I suited up and got ready to box. The folks were so easy to deal with that my boxing gloves quickly came off. That is not so easy to do with me for sure. They have great team of people and really good sales model. All of my questions and concerns were addressed very promptly including capping off the oil a couple of days after I purchased with no appointment and no wait. I highly recommend this dealership for sure. More

This place is a joke. It takes FOREVER to get your car serviced, and to get your car back. Even after waiting you may not get your problem fixed. I have taken my car to them 2 times now for the same probl serviced, and to get your car back. Even after waiting you may not get your problem fixed. I have taken my car to them 2 times now for the same problem and they told me it was fine, now the car will barel start and they are saying it will be almost 2 months before they can get it in. I once dropped my car off for an oil change, got it back and my radio didnt work at all! The first response I got was "well we can take a look at it for 98.00". They are only concerned about money and that is it. They are unfriendly, snotty and quite frankly probably the WORST car dealership to deal with. It wasnt until the manager realized my dad was about to buy a 50,000 car there, did he fix my radio. Otherwise I would have been completely out of luck. The manager was probably the only nice person there. Everyone else is rude. More

I made an appointment for 8am I arrived at 740am They I made an appointment for 8am I arrived at 740am They took my car and parked it in the parking lot. I told Dave the service rep I want an alignment a I made an appointment for 8am I arrived at 740am They took my car and parked it in the parking lot. I told Dave the service rep I want an alignment and an oil change he said the alignment would take all day. I said okay. He called me on my cell phone at 2:40 pm to ask me if I wanted an alignment. When I got to the dealer at 3:00 pm Dave told me they had not done the alignment and thats why he called me to ask if I would like it done. I reminded him that was one of the reasons I made the 8:00 appointment,and that He had told me that if I did want the appointment I would need to leave it all day. He said to me it has NOT yet gone to the rack but If I wanted the alignment he could have it done for me in an hour and a half?? (They close at 4pm on saturdays?) I asked him if anyone had done the alignment or looked at it since the morning and he said no because he thought that the a rim could be bent or something else in the front axle could be bent or boken. How can a service rep (Dave) who did not get under the car or have a MECHANIC get under the vehicle possibly know that my rims are bent or that something else is bent or broken?? He then tried to sell me some tires saying that my tires are worn and thats why HE did not let the mechanic take my car to the rack. They didnt do the alignment nor did they take my car out for a test drive to hear the NOISES I told them my vehicle has been making. When I made the appointment on the phone I made it with Dave. He told me I could have an inspection done for FREE. But he ended up charging me 113.00 dollars for it. The only thing that was done to my vehicle in 7 hours was an oil change and an inspection for over 200.00 dollars.When I complained to the manager he did not care that it took almost 7 hours to do an oil change instead he wanted to explain to me why the service rep told him I needed new tires. I'm left wondering if the lack of customer service I received is because I'm a Combat Vet from Fort Lewis or American Hispanic??? I will go to the Better buisness Beureau to inform them of northwestbmw's practice's. More

WE purchased out BMW a little over a year ago. It had a factory warranty that was still active. We had lights on the dash popping on telling us there was a steering issue and a flat tire. we had them check factory warranty that was still active. We had lights on the dash popping on telling us there was a steering issue and a flat tire. we had them check it out. They said we needed a new battery. A year later we were driving on the same battery. We brought the car in for a check up before the warranty ended. We asked them to do a full check up . They told us it was fine and sent us on out way.. 4 weeks or so later the car wouldnt start. The warrenty was now expired. I replaced the battery with an exact replica battery with better cold cranking rateing. Still would start. Had it towed in and they tell me the starter is out and also i have TWO tansmission leaks. These leaks "I KNOW FOR A FACT" were there before the warranty was up. They refused to honor the warranty. Telling me this was a common issue and even directed me tword a thread talking about transmissions having this issue. This is a KNOWN issue they ignored. horrible company! More

Very poor service. I will bring my BMW to Bellevue from now on. They would not warrantee a 15 dollar part that fell off my car. They said it was stolen even though I assured them I noticed it was loose a now on. They would not warrantee a 15 dollar part that fell off my car. They said it was stolen even though I assured them I noticed it was loose and then fell off on the freeway. My car is always in secure parking. They tried to fix my 2009 3 series when the check engine light was on. They replaced a part that wasn't broken. When I brought the car to Bellevue, they promptly noticed that a vaccuum hose was disconnected. Easy fix. No problems since. They picked me up from work in a dirty smelly car and the driver seemed unhappy to be at work or mad at me for some unknown reason. They were late with the pick up. Unbelievable for a place that sells premium cars at premium prices. Basically, don't go here for any reason. More

I have a friend who claims to have had stellar service from BMW NW - but I'm becoming convinced that he has radically different expectations than I do. My experience with this dealership has been dramati from BMW NW - but I'm becoming convinced that he has radically different expectations than I do. My experience with this dealership has been dramatically varied - had a reasonable purchasing experience and a couple of fleeting positive experiences with the service department on what turned out to be tiny issues and quick fixes. Where this dealership falls flat is in the communications and scheduling areas for non-trivial issues. 1) They appear to keep "losing" my car in their service system and don't seem to be able to associate my vehicle with me - even though I bought the car there 2) LONG lead times are needed for any sort of appointment - recently a one-week lead to have a "check engine" light looked at (other reviewers claim "under-staffing" is the reason - could be valid) 3) They make promises about turn-around time that they can't really keep - and I've caught them being totally disconnected about where my car is in the repair sequence (basically one SA told me the car was in process, and another told me the tech who could handle the problem was off for two days... SA#2 was apparently correct) 4) I couldn't get a straight answer from a few SAs about what (if anything) the dealership did for an annual service... when I pulled the oil filter for a look post-service, the oil was darker than I'd expect for brand new oil, the engine air filter seemed to be brand new, and the windshield wipers were still the originals. The oil service counter wasn't reset, but a few other counters WERE. 3 different SAs gave me different accounts of what had actually been done to the car. One said only the oil was changed, one said the oil wasn't changed, and another said a full annual (not mileage-based) service was done (according to the service book, that's oil, cabin and engine air filters etc.) Due to a complicated scenario, I didn't get any paper documentation. Bottom line is that I'm heading to BMW Seattle for another minor issue (I got a next-day appointment as opposed to one-week-out at NW)... Maybe they'll be able to tell me whether BMW NW actually performed an annual service like they were supposed to earlier this year. If they can, I'll deal with the inconvenience of driving a few extra miles to Seattle for all my future service. More

Last year we purchased new Z4. We ended up buying it from BMW Northwest, and the price and overall experience was pretty good. This is actually second BMW we are buying from BMW Northwest. Initially we ch BMW Northwest, and the price and overall experience was pretty good. This is actually second BMW we are buying from BMW Northwest. Initially we checked out BMW Bellevue, mostly for a test drive (BMW Bellevue is always much more expensive, but we live nearby and it was worthwhile to at least have a test drive there). Z4 is nice (especially 3.5 - with turbocharged engine!), but the price quoted by BMW Bellevue was too high - essentially list price, also they offered very poor price on my 740 trade-in. We also checked Mercedes dealership, as we were considering SLK as an option, but SLK is clearly inferior to Z4 in driving qualities, and price was not good. We ended up going to BMW Northwest. Sales rep was able to offer us way better deal right away so we ordered the car. And when we were picking up the car the deal became even better as there was new BMW promotion and the sales guy offered us to change terms to this new promotion. This was very unusual - sales guy is proactively telling us about a better deal when he already had higher price signed! BMW Northwest sales rep also was very helpful and honest with trade-in - he offered us good price, but also mentioned that I may be able to get even better price in a private sale. I ended up selling my old 740 at craigslist. Overall - BMW Northwest is the place to buy BMWs in this area. Highly recommended. More

no follow up, did not assist in a problem in a new car that was noticed only two hours after getting it home - not a single call back (but tons of e-mails thanking me for spending my money at the dealersh that was noticed only two hours after getting it home - not a single call back (but tons of e-mails thanking me for spending my money at the dealership and asking fro good review). The service level does not even compare to what I have seen in the higher end (before buying the BMW, I have checked out the lexus, Mercd and infiniti) - BMW needs to understand it takes more than just a good car to maintain the edge. More

We have been shopping for a car for months and got the selections down to basically 3 cars of different make. Like most, we called different dealerships and I was AMAZED by how friendly and courteous peop selections down to basically 3 cars of different make. Like most, we called different dealerships and I was AMAZED by how friendly and courteous people were at the dealers in Fife/Tacoma. We ended up purchasing a vehicle from Steve Gebauer at BMW Northwest. He was very attentive, very patient (he stayed late more than once after the place was closed and answered our questions), tiredlessly accommodate us for different test drives of different cars, extremely friendly, no pressure, got great dollars for our trade-ins (without much haggles). It was a great experience and Steve made all the difference! More

We have been shopping for a car for months and got the selections down to basically 3 cars of different make. Like most, we called different dealerships and I was AMAZED by how friendly and courteous peop selections down to basically 3 cars of different make. Like most, we called different dealerships and I was AMAZED by how friendly and courteous people were at the dealers in Fife/Tacoma. We ended up purchasing a vehicle from Steve Gebauer at BMW Northwest. He was very attentive, very patient (he stayed late more than once after the place was closed and answered our questions), tiredlessly accommodate us for different test drives of different cars, extremely friendly, no pressure, got great dollars for our trade-ins (without much haggles). It was a great experience and Steve made all the difference! More