BMW Northwest

The entire staff at BMW Northwest go out of their way to make me feel comfortable. I am always kept informed on the status of the repairs to my vehicle. Wouldn't take my care anywhere else! make me feel comfortable. I am always kept informed on the status of the repairs to my vehicle. Wouldn't take my care anywhere else! More

BMW Northwest continues to be a cut above the rest. They are consummate professionals that set the bar at excellence and tolerate nothing short. From purchasing vehicles to their outstanding Service Departm are consummate professionals that set the bar at excellence and tolerate nothing short. From purchasing vehicles to their outstanding Service Department, I have confidence that I am not a mere number but a true human being that matters. They know "Customer Service" from the simple smile to the old fashioned firm handshake guaranting their work. I have purchased other luxury cars but I am a firm BMW loyalist because that sacred promise BMW promises to its customers has never been broken. It does not matter if your car is entry level model (Used or New) or the top of the line you are treated equally at BMW Northwest. That is why I continue to come back time and again. LTC (R) Adrian Stocker More

The sales department is stress free, accurate, and friendly. Parts, service, outstanding in communicating and assistance. Financial department, excellent as well. Overall an easy pick for another v friendly. Parts, service, outstanding in communicating and assistance. Financial department, excellent as well. Overall an easy pick for another vehicle and I indeed reccomend to anyone looking for a vehicle. More

Scheduled an appt at the dealer for a recall notice. Unfortunately, when I arrived I found out there were multiple recall notices to be worked on. Dave Quinn was great to deal with - very friendly, inf Unfortunately, when I arrived I found out there were multiple recall notices to be worked on. Dave Quinn was great to deal with - very friendly, informative, etc. The work took longer than expected due to computer issues with the centralized site, but Dave kept me informed throughout. Because of the outage, the dealer was able to secure authorization to get my car repaired and back to me. No problems with the repairs. More

I have had my cars serviced for more than 40 years by many different dealers in the Seattle area and have never been treated the way BMW of Fife treats me. For the last 10 years we have owned two BMW`s f many different dealers in the Seattle area and have never been treated the way BMW of Fife treats me. For the last 10 years we have owned two BMW`s from BMW of Fife and I am always being treated as if I had just purchased their top of the line model. All their staff including the service department make you feel very special the minute you step on the lot or call them on the phone. I can`t even contemplate ever using another dealer for as long as I am driving a car. More

Last week I brought my car in for a rattling noise in the back. A few hours later, Keith called me to inform me that they techs couldn't replicate the noise and that I would have to come in to drive it and d back. A few hours later, Keith called me to inform me that they techs couldn't replicate the noise and that I would have to come in to drive it and demonstrate the noise. I came in and a tech named Jarod rode with me. Long story short, he rode around in the back seat of my car for 45 minutes while I tried to demonstrate it. Eventually, the noise (barely discernable) manifested itself and we went back to the shop where it was repaired. After removing the back seat, the driver's side rear interior panel and the vapor barrier, they found a plastic fastener which had failed. It was repaired under warranty and my car no longer makes the noise. That is an incredible level of customer service. I asked the people that I worked with a hypothetical question: "If I had a Ford with a warranty that expired in two weeks, do you think I could get a tech to ride with me for 45 minutes and then go to that level of effort to fix a noise that was less than readily apparent?" Of course the answer is "not a chance." There is a reason I'm on my 6th BMW. Awesome work. More

We have been customers for a few years now and have always been treated very well. They are prompt and courteous. We started with a 325i and have now been in two X5's. Anytime we have called and ask always been treated very well. They are prompt and courteous. We started with a 325i and have now been in two X5's. Anytime we have called and asked for help they have worked with us to find the answers. The service department has always seen that any little sounds we hear or lights that show up on the dash are tended to. The sales department has always been open to hear what we are looking for and respect our wishes. BMW Northwest is the best. More

The service department is outstanding! I have always been treated better then great as a customer while my vehicles are being serviced. I appreciate how they advise us as to what will be needed and when it s treated better then great as a customer while my vehicles are being serviced. I appreciate how they advise us as to what will be needed and when it should be done as our BMW ages. The advice is always spot on. They like to keep a vehicle on it's service schedule and won't perform routine services too early. They definitely don't try to over sell and have talked me out of too early service or unnecessary repairs on my BMW's. The prices in the gift shop are better than e-bay knock offs, go figure! This is a great dealership I will always bring our BMW's here for service. When it's time to buy ask for Ron Hanson. He is a wonderful person and makes the buying experience a pleasure. More

I used to own Mercedes, Honda, Toyota, Nissan, Chevrolet, with many different models of cars. I love driving and experiencing different cars. I guess you can say this is my hobby. I am highly addicted to new with many different models of cars. I love driving and experiencing different cars. I guess you can say this is my hobby. I am highly addicted to new technology, especially new cars. I love cars and I have driven almost all the cars out in the market. When I first introduced to BMW Northwest, I was welcomed by one of the Salesman, his name is Kevin Lamber. I hate when they tried to sell me some random car without understanding what I am looking for. I always get pressure to buy a car, however, Kevin was different. First he offered me a drink and asked me what I am looking for. He tried to understand my background, personality, types of car I like. I didn't feel any pressure, instead I felt comfortable. I was not rushed, he was absolutely focused on me to find the right car for me. He was also very knowledged on almost every car. After several hours, he helped me choosing the right car for me and by then he knew finance situation well and it was very smooth to the end. Every staff that I spoke with at the dealership were very friendly and wiling to help. Also I love the fact that BMW offers free maintnance program up to 5 years. I really love how the car handles, performs, rides, interior and exterior. I love it so much that I brought at least 4 other my friends and family and now they are all driving BMWs. In last couple of years I purchased 3 different models and I never regret it. Thank you More

I have bought three cars from Ron over the last 16 years, most recently about a month ago. I have had them serviced by the dealership. The team bends over backward to be helpful and accommodating. They re most recently about a month ago. I have had them serviced by the dealership. The team bends over backward to be helpful and accommodating. They remember me like I am their only customer. My loyalty is completely built around how I am treated by the staff. You can buy a car anywhere, but it's the follow up that distinguishes this dealership. More