BMW Northwest

I purchased a CPO BMW 528i over Thanksgiving weekend 2011. Like any used car, there are possibilities of problems. I have had my car serviced a couple of times for warranty issues. Both times, the se 2011. Like any used car, there are possibilities of problems. I have had my car serviced a couple of times for warranty issues. Both times, the service managers/department have been really helpful. I was able to get service times that worked for my schedule, I was also able to get a loaner while they worked on my car. My recent experience this past June 2012. A simple request to fix my headlamp turned into a full blown maintenance work up. No problem because it saved me the time to come back in a couple of months. More

I have always had excellent service from BMW Northwest. Jay Senon has been my service advisor. He is very knowledgeable and always fully explains the work to be done. The car is almost always ready when Jay Senon has been my service advisor. He is very knowledgeable and always fully explains the work to be done. The car is almost always ready when promised, and has been washed and vacuumed. More

Work was for a recall and oil and filter change. Work was completed very fast. The staff was courteous and polite and the dealership was tidy and clean was completed very fast. The staff was courteous and polite and the dealership was tidy and clean More

While stationed in Bahrain my husband bought our new 535i through military sales and had it shipped to Tacoma with just 15 miles on it. The GPS was not installed overseas and a code was not provided. BMW a through military sales and had it shipped to Tacoma with just 15 miles on it. The GPS was not installed overseas and a code was not provided. BMW at Fife, WA helped us work with BMW North America to secure a code and install the GPS software. This was not an easy process, and BMW Fife stuck by our side. We were supplied with a loaner car of the same caliber as our own car hassle and cost free. When our car was ready, Ron Hansen patiently walked me through all the "bells and whistles" of our car. I am pleased with the service, courtesy, and professionalism at BMW of Fife; enough to continue driving the hour it takes to travel to this dealership/service center. More

My service for my BMW went well. They were able to fit me into the schedule right away. I was greeted in the service department promptly. They had my car ready in the time frame that they quoted. The pic me into the schedule right away. I was greeted in the service department promptly. They had my car ready in the time frame that they quoted. The pice was good beacause it was covered with the lease. More

Stellar customer service is the benchmark for all others to strive for as BMW Northwest attains each and every time. Jay Senson exceeds expectations in every category-scheduling,evaluating and providing alt to strive for as BMW Northwest attains each and every time. Jay Senson exceeds expectations in every category-scheduling,evaluating and providing alternate transportation when possible. Total custermer satisfaction always with a cando attitude. More

I always look forward to my service at BMW Northwest. It I always look forward to my service at BMW Northwest. It is a class dealership! They have a beautiful showroom and waiting area. Most importan I always look forward to my service at BMW Northwest. It is a class dealership! They have a beautiful showroom and waiting area. Most important though are the people that work there. The quality of service performed on my 2012 BMW 128i coupe and two previous BMW's has been exceptional! The service advisers are outstanding! The service adviser I have dealt with most is Rich Knoll. He dresses and speaks professionally, is quite knowledgeable, has a good sense of humor. He always follows through to make sure the the workmanship has has been completed in quality fashion. More

Great dealership. Just bought my second car there. Mark has answered all my questions and done everything he can do to be helpful with my purchase. Susan is intelligent and personable as she is beautiful. has answered all my questions and done everything he can do to be helpful with my purchase. Susan is intelligent and personable as she is beautiful. More

These BMW Professionals are the best when it comes to Service & Sales. Friendly, Competitive, Courteous and Quality are words that come to mind. The right answers and no surprises. My kind of BMW Auto Se Service & Sales. Friendly, Competitive, Courteous and Quality are words that come to mind. The right answers and no surprises. My kind of BMW Auto Service Center. More

This was the fourth BMW that my wife and I purchase from BMW Northwest. I contacted the dealership online on Sunday and Mark Rauschert quickly sent a reply on his day off. I met with Mark the next day aft BMW Northwest. I contacted the dealership online on Sunday and Mark Rauschert quickly sent a reply on his day off. I met with Mark the next day after work and drove off with a Certified Pre-Owned Z4 that evening. The entire experience was painless and the Z4 is amazing. Mark followed up on the sale to ensure that all was well, as did others at BMW. I highly recommend BMW Northwest for those who want excellent customer service, superb inventory and overall experience that makes you feel special! More