BMW Northwest

I have had nothing but great service and sales experiences over the course of six years. I have dealt with both sales and service, starting with bringing in for service my wife's used BMW purchase experiences over the course of six years. I have dealt with both sales and service, starting with bringing in for service my wife's used BMW purchased elsewhere. I then bought a BMW at the dealership in 2005, followed by replacing my wife's 6 year old BMW with a leased one in 2010. During this time I have had BMW Northwest provide the service for all three cars, so have interacted with all the service managers, who are very friendly and provide understandable and clear explanations of the service or repair. I have waited for my service to be performed, used their shuttle, or gotten a loaner car, depending on the estimated length of service and my schedule at work. Most of the service has been routine maintenance covered by warranty, but I have had other work done on my one car out of warranty for the last three years. Regarding quality of work - I have never had to come back on a repair. I have never had a bad service experience at BMW Northwest, while experiencing poor service for my other cars at both dealers and supposed foreign car expert repair shops. That's why I feel the price for service is worth it, as I have peace of mind on the repair and because of my busy work schedule, I really don't want to come back twice for the same repair. In my job in a mid-size company I am responsible for customer service, so I am always thinking about what it takes to achieve customer satisfaction. Based on my experiences I feel that BMW Northwest is doing everything right for the customer. More

Everyone I've ever dealt with there is very accommodating and friendly. Employees strive to go the extra mile. Nice waiting area with excellent coffee! They deliver what they promise when it comes to getting and friendly. Employees strive to go the extra mile. Nice waiting area with excellent coffee! They deliver what they promise when it comes to getting things done on time. I have recommended them to my friends and family. More

When you drive the ultimate driving machine, you want to make sure that you have the ultimate purchase experience, too. We found this at BMW Northwest. We are driving our third BMW so have had some experien make sure that you have the ultimate purchase experience, too. We found this at BMW Northwest. We are driving our third BMW so have had some experience at BMW NW. Our client advisor, Kevin Lambert, really knows his BMWs. He has saved us valuable time by being a good listener,asking questions,researching and coming up with a selection of vehicles that would make the perfect fit. He also makes sure that you are comfortable in your new BMW by making sure all the settings are set before you drive off the lot, including syncing your cell phone for you. We cannot park our new BMW (Vermilion Red)anywhere without people stopping us and telling us such things as, "You are driving my dream car." "What a beautiful car!" Thanks BMW NW for helping us to find the perfect fit and to make the process such a pleasure. Jay and Flora Jackson More

Very flexible with making time to fit my car in late in the day. Quick service. Attentive staff. Clean comfortable waiting area with refreshments. Surprised at better price for oil change than other co the day. Quick service. Attentive staff. Clean comfortable waiting area with refreshments. Surprised at better price for oil change than other competing dealers. Will definitely recommend to friends. More

I have always had a positive experiance with bmw northwest, the dealership is always clean and everyone is friendly. they seem to care that the client is happy. i have had a lot of experiance with northwest, the dealership is always clean and everyone is friendly. they seem to care that the client is happy. i have had a lot of experiance with service and sales and have never been disapointed. More

I have been a BMW customer for about 10 years. The reason I continue to own (lease) a BMW besides the quality and dependability it offers, is simply that I cannot imagine doing business at any othe reason I continue to own (lease) a BMW besides the quality and dependability it offers, is simply that I cannot imagine doing business at any other dealership. The BMW Dealerships make the whole process of buying(leasing) a car a positive experience -- and that continues long after the purchase is made. The client advisors and employees I have dealt with have all been professional, personable, and passionate. The Service Department is always cheerful, helpful, and professional as well -- that is very important to me, maybe because I am a woman! The closeness of this team was obvious when I visited and found out my client advisor had passed away the week before -- his family was actually in his space collecting his belongings -- I knew something was wrong but their professionalism remained. The Manager came right over to me and made me very comfortable -- it was all very genuine -but we got down to business and then freely were able to speak of "Dennis" --all with watery eyes. This must have been a difficult task for them -- introducing me to a new advisor and hoping I would adapt -- I did, and 6 weeks later drove off with my new car -- Dennis was watching. Thank you, Pamela Hetland More

I've been servicing my BMWs at BMW NW exclusively since 1989. The staff could not be more friendly, professional, respectful, sensitive, and value-driven. I know I've SAVED money over the years due to the 1989. The staff could not be more friendly, professional, respectful, sensitive, and value-driven. I know I've SAVED money over the years due to the expertise and efficiency of the staff, the state-of-the-art tools and the honesty in dealing with warranties. More

Outstanding service with friendly staff and a nice waiting area. Courtesy transportation was available but not needed by myself as the work was done promptly (despite my being a little late for my ap waiting area. Courtesy transportation was available but not needed by myself as the work was done promptly (despite my being a little late for my appointment). The car always looks better when I receive it after the service because they always give it a good cleaning as part of the service call. I appreciate that. Regards, Otto More

Dave Quinn who is a service advisor I was recommended by a colleague from work made the experience so outstanding I would buy my next BMW from him (if he is allowed to help me with my next purchase)! Before a colleague from work made the experience so outstanding I would buy my next BMW from him (if he is allowed to help me with my next purchase)! Before I talked to him it was difficult to schedule an appointment for my car during a time that worked around my work schedule. I was shocked when he made a point in accomodating my schedule and getting me in right away, too. Thanks! More

As always BMW Northwest exceeded my expectations. We have bought 4 BMW's from these guys and every one has been a fun experience. The cars are great but it is the follow-up service that keeps us coming back. bought 4 BMW's from these guys and every one has been a fun experience. The cars are great but it is the follow-up service that keeps us coming back. I use them for all our service needs, oil changes to new tires. If you have a quick (one hour or so) service need their showroom/waiting area is stocked with food, drink, TV, wi-fi and better than being at the office. We are looking forward to buying our next BMW from BMW Northwest. More