BMW Northwest

I initially went into BMW NW to browse their selection of new 335i sedans. I arrived at 6:30pm and was quickly greeted by Kevin, a salesman at the dealership. I explained to Kevin that i was looking for a new 335i sedans. I arrived at 6:30pm and was quickly greeted by Kevin, a salesman at the dealership. I explained to Kevin that i was looking for a BMW to give as a gift to my wife for her 40th birthday. Kevin was great and answered all my questions, then gave me his business card should I decide to move forward. Two weeks later I called Kevin and we met at the dealership during his scheduled working hours. I test drove a 335i sedan. I was interested in leasing a vehicle. Kevin explained the terms of the lease and the current BMW leasing options. The following day, I contacted Kevin by email to negotiate a price on the BMW. We came to an agreement by email, which was helpful since I was tied up in meetings all day. I paid a deposit to hold the vehicle for three days until my wife's birthday. When we arrived at the dealership, the car was sitting front and center and was ready for pickup. I had my entire family with me, so I grateful for the efficiency of the people involved. There was a paint blemish on the car and BMW NW agreed to have it fixed. Kevin was outstanding. He took my wife on a test drive and showed her all the bells and whistles in the car. We both felt good about our experience. More

Ron put together a great deal for me on a new X5. Ron is very thorough in his knowledge of the vehicle and always makes you feel important. The dealership worked with me to close the sale. I would recomme very thorough in his knowledge of the vehicle and always makes you feel important. The dealership worked with me to close the sale. I would recommend BMW NW to any of my friends. DB - Covington, WA More

Awesome professionalsim and responsivenes. Always felt Joel was working for me, he made the transaction very easy. He took the time to explain everything in the car to me and I never felt rushed in any wa Joel was working for me, he made the transaction very easy. He took the time to explain everything in the car to me and I never felt rushed in any way. More

I have been taking my 330i to BMW Northwest for 5 years now, and I can say that they consistently provide excellent customer service and have fully met my service needs and expectations every time. Rich i now, and I can say that they consistently provide excellent customer service and have fully met my service needs and expectations every time. Rich is awesome to work with, and I say that with all sincerity. One of the biggest "ah ha's" for any BMW maintenance outside of the warranty period is the cost of service. At BMW Northwest, they always quote the estimate on any service outside of warranty and I have always been prepared in advance. Again, they are a great team. More

Feeling more and more scammed by this place. Not honoring extended warranty that I purchased for $2500. Finding excuses why certain things not covered by warranty, feel like the service/parts folks honoring extended warranty that I purchased for $2500. Finding excuses why certain things not covered by warranty, feel like the service/parts folks get comission on what they can sell me and not what my car really needs. As of today I am done with BMW & trading my car in for a less expensive one this year. More

Great car, great people and great job! I incorrectly assumed this dealership would end up being the typical shady operators. Once I decided the car for me was on their lot, I have to admit I suited up a assumed this dealership would end up being the typical shady operators. Once I decided the car for me was on their lot, I have to admit I suited up and got ready to box. The folks were so easy to deal with that my boxing gloves quickly came off. That is not so easy to do with me for sure. They have great team of people and really good sales model. All of my questions and concerns were addressed very promptly including capping off the oil a couple of days after I purchased with no appointment and no wait. I highly recommend this dealership for sure. More

This place is a joke. It takes FOREVER to get your car serviced, and to get your car back. Even after waiting you may not get your problem fixed. I have taken my car to them 2 times now for the same probl serviced, and to get your car back. Even after waiting you may not get your problem fixed. I have taken my car to them 2 times now for the same problem and they told me it was fine, now the car will barel start and they are saying it will be almost 2 months before they can get it in. I once dropped my car off for an oil change, got it back and my radio didnt work at all! The first response I got was "well we can take a look at it for 98.00". They are only concerned about money and that is it. They are unfriendly, snotty and quite frankly probably the WORST car dealership to deal with. It wasnt until the manager realized my dad was about to buy a 50,000 car there, did he fix my radio. Otherwise I would have been completely out of luck. The manager was probably the only nice person there. Everyone else is rude. More

I made an appointment for 8am I arrived at 740am They I made an appointment for 8am I arrived at 740am They took my car and parked it in the parking lot. I told Dave the service rep I want an alignment a I made an appointment for 8am I arrived at 740am They took my car and parked it in the parking lot. I told Dave the service rep I want an alignment and an oil change he said the alignment would take all day. I said okay. He called me on my cell phone at 2:40 pm to ask me if I wanted an alignment. When I got to the dealer at 3:00 pm Dave told me they had not done the alignment and thats why he called me to ask if I would like it done. I reminded him that was one of the reasons I made the 8:00 appointment,and that He had told me that if I did want the appointment I would need to leave it all day. He said to me it has NOT yet gone to the rack but If I wanted the alignment he could have it done for me in an hour and a half?? (They close at 4pm on saturdays?) I asked him if anyone had done the alignment or looked at it since the morning and he said no because he thought that the a rim could be bent or something else in the front axle could be bent or boken. How can a service rep (Dave) who did not get under the car or have a MECHANIC get under the vehicle possibly know that my rims are bent or that something else is bent or broken?? He then tried to sell me some tires saying that my tires are worn and thats why HE did not let the mechanic take my car to the rack. They didnt do the alignment nor did they take my car out for a test drive to hear the NOISES I told them my vehicle has been making. When I made the appointment on the phone I made it with Dave. He told me I could have an inspection done for FREE. But he ended up charging me 113.00 dollars for it. The only thing that was done to my vehicle in 7 hours was an oil change and an inspection for over 200.00 dollars.When I complained to the manager he did not care that it took almost 7 hours to do an oil change instead he wanted to explain to me why the service rep told him I needed new tires. I'm left wondering if the lack of customer service I received is because I'm a Combat Vet from Fort Lewis or American Hispanic??? I will go to the Better buisness Beureau to inform them of northwestbmw's practice's. More

WE purchased out BMW a little over a year ago. It had a factory warranty that was still active. We had lights on the dash popping on telling us there was a steering issue and a flat tire. we had them check factory warranty that was still active. We had lights on the dash popping on telling us there was a steering issue and a flat tire. we had them check it out. They said we needed a new battery. A year later we were driving on the same battery. We brought the car in for a check up before the warranty ended. We asked them to do a full check up . They told us it was fine and sent us on out way.. 4 weeks or so later the car wouldnt start. The warrenty was now expired. I replaced the battery with an exact replica battery with better cold cranking rateing. Still would start. Had it towed in and they tell me the starter is out and also i have TWO tansmission leaks. These leaks "I KNOW FOR A FACT" were there before the warranty was up. They refused to honor the warranty. Telling me this was a common issue and even directed me tword a thread talking about transmissions having this issue. This is a KNOWN issue they ignored. horrible company! More

I have a friend who claims to have had stellar service from BMW NW - but I'm becoming convinced that he has radically different expectations than I do. My experience with this dealership has been dramati from BMW NW - but I'm becoming convinced that he has radically different expectations than I do. My experience with this dealership has been dramatically varied - had a reasonable purchasing experience and a couple of fleeting positive experiences with the service department on what turned out to be tiny issues and quick fixes. Where this dealership falls flat is in the communications and scheduling areas for non-trivial issues. 1) They appear to keep "losing" my car in their service system and don't seem to be able to associate my vehicle with me - even though I bought the car there 2) LONG lead times are needed for any sort of appointment - recently a one-week lead to have a "check engine" light looked at (other reviewers claim "under-staffing" is the reason - could be valid) 3) They make promises about turn-around time that they can't really keep - and I've caught them being totally disconnected about where my car is in the repair sequence (basically one SA told me the car was in process, and another told me the tech who could handle the problem was off for two days... SA#2 was apparently correct) 4) I couldn't get a straight answer from a few SAs about what (if anything) the dealership did for an annual service... when I pulled the oil filter for a look post-service, the oil was darker than I'd expect for brand new oil, the engine air filter seemed to be brand new, and the windshield wipers were still the originals. The oil service counter wasn't reset, but a few other counters WERE. 3 different SAs gave me different accounts of what had actually been done to the car. One said only the oil was changed, one said the oil wasn't changed, and another said a full annual (not mileage-based) service was done (according to the service book, that's oil, cabin and engine air filters etc.) Due to a complicated scenario, I didn't get any paper documentation. Bottom line is that I'm heading to BMW Seattle for another minor issue (I got a next-day appointment as opposed to one-week-out at NW)... Maybe they'll be able to tell me whether BMW NW actually performed an annual service like they were supposed to earlier this year. If they can, I'll deal with the inconvenience of driving a few extra miles to Seattle for all my future service. More