BMW Northwest

BMW Northwest is a first class dealership. Quality rings through the dealership- professional sales people, service advisors, parts department and BMW technicians. I have purchased or leased 4 BMW's from through the dealership- professional sales people, service advisors, parts department and BMW technicians. I have purchased or leased 4 BMW's from BMW Northwest, the latest a 2012 128i coupe. I feel that the quality service and expertise offered by BMW Northwest service advisors are why I have been a repeat customer. Most of my contact the last four years has been with Rich Knoll. He is a true professional and represents BMW Northwest with high standards. Rich dresses as a professional, is knowledgable, makes and maintains eye contact, listens extremely well, and is client-friendly. Rich seems to have a sincere interest in customer needs. It is obvious Rich is a people person! I'm sure BMW Northwest has a mission and philosophy toward serving its customers, and it is obvious Rich understands that mission, not just intellectually, but with his actions. More

For last 2 years I have my 2006 BMW 525i serviced at BMW of Fife. Very friendly people, they provide clear explantions of the service or repair. Ones my vehicle had to be there for more then 3 hrs, right on of Fife. Very friendly people, they provide clear explantions of the service or repair. Ones my vehicle had to be there for more then 3 hrs, right on the front I been informed about and offered to have a loan car free of charge. So I was able to do my other business for rest of the afternoon! Thanks BMW for great customer service, by the way-very good car cleaning srvice, and of course, for a beautifull vehicle what I own! More

I purchased my first BMW and the experience there was far above my expectations. I went to BMW Northwest first, but chose to hold off on the purchase and shop other dealers for a couple of days. I felt the above my expectations. I went to BMW Northwest first, but chose to hold off on the purchase and shop other dealers for a couple of days. I felt the most comfortable with Gary and BMW Northwest, the condition of their used cars were simply better as well. My salesperson did a fine job of showing me the features of my new car and making sure I was comfortable with it before I left. He also sent me an email that nite to make sure things were going well. When I get my next BMW, this is where I will go. More

New 2011 328 MSport coupe first service; very accomodating to my schedule, very efficient and friendly. My rating is also based upon prior service over five years for my previous car, a 2000 328 accomodating to my schedule, very efficient and friendly. My rating is also based upon prior service over five years for my previous car, a 2000 328i sedan. This car had 175,000 miles on the odometer and needed lots of "wear" maintenance. I was always advised of the conditions needing attention along with advice about how critical each item was. I appreciated being informed of complex mechanical issues without pressure or judgement. I will always be a customer of BMW Northwest both for the love of the brand and the way I am treated each time I need service. More

My experience at BMW NW was not only a pleasure. My sales rep. Chris Busch and my service rep. Oscar are both very knowledgeable about the product and passionate about their jobs. I will keep taking m sales rep. Chris Busch and my service rep. Oscar are both very knowledgeable about the product and passionate about their jobs. I will keep taking my BMW to them with all my service needs. When I need another car I will most defiantly buy it from them. They have earned my business for life with their outstanding service and followup. More

I drove from Oregon to look at the vehicle and drive - no pressure and treated very well. I schedule a time for pick up and all went smoothly and everyone was great and accomadating! Truly a enjoyable purc pressure and treated very well. I schedule a time for pick up and all went smoothly and everyone was great and accomadating! Truly a enjoyable purchase experience! More

I have had nothing but great service and sales experiences over the course of six years. I have dealt with both sales and service, starting with bringing in for service my wife's used BMW purchase experiences over the course of six years. I have dealt with both sales and service, starting with bringing in for service my wife's used BMW purchased elsewhere. I then bought a BMW at the dealership in 2005, followed by replacing my wife's 6 year old BMW with a leased one in 2010. During this time I have had BMW Northwest provide the service for all three cars, so have interacted with all the service managers, who are very friendly and provide understandable and clear explanations of the service or repair. I have waited for my service to be performed, used their shuttle, or gotten a loaner car, depending on the estimated length of service and my schedule at work. Most of the service has been routine maintenance covered by warranty, but I have had other work done on my one car out of warranty for the last three years. Regarding quality of work - I have never had to come back on a repair. I have never had a bad service experience at BMW Northwest, while experiencing poor service for my other cars at both dealers and supposed foreign car expert repair shops. That's why I feel the price for service is worth it, as I have peace of mind on the repair and because of my busy work schedule, I really don't want to come back twice for the same repair. In my job in a mid-size company I am responsible for customer service, so I am always thinking about what it takes to achieve customer satisfaction. Based on my experiences I feel that BMW Northwest is doing everything right for the customer. More

Everyone I've ever dealt with there is very accommodating and friendly. Employees strive to go the extra mile. Nice waiting area with excellent coffee! They deliver what they promise when it comes to getting and friendly. Employees strive to go the extra mile. Nice waiting area with excellent coffee! They deliver what they promise when it comes to getting things done on time. I have recommended them to my friends and family. More

When you drive the ultimate driving machine, you want to make sure that you have the ultimate purchase experience, too. We found this at BMW Northwest. We are driving our third BMW so have had some experien make sure that you have the ultimate purchase experience, too. We found this at BMW Northwest. We are driving our third BMW so have had some experience at BMW NW. Our client advisor, Kevin Lambert, really knows his BMWs. He has saved us valuable time by being a good listener,asking questions,researching and coming up with a selection of vehicles that would make the perfect fit. He also makes sure that you are comfortable in your new BMW by making sure all the settings are set before you drive off the lot, including syncing your cell phone for you. We cannot park our new BMW (Vermilion Red)anywhere without people stopping us and telling us such things as, "You are driving my dream car." "What a beautiful car!" Thanks BMW NW for helping us to find the perfect fit and to make the process such a pleasure. Jay and Flora Jackson More

Very flexible with making time to fit my car in late in the day. Quick service. Attentive staff. Clean comfortable waiting area with refreshments. Surprised at better price for oil change than other co the day. Quick service. Attentive staff. Clean comfortable waiting area with refreshments. Surprised at better price for oil change than other competing dealers. Will definitely recommend to friends. More