BMW Northwest

Ron helps you buy a car meeting your individual specifications at a fair price. He is thorough, attentive, and responsive. Their offer for my used car was within the expected range for dealer pur specifications at a fair price. He is thorough, attentive, and responsive. Their offer for my used car was within the expected range for dealer purchases. More

Absolutely phenomenal service! Courteous and profession from the start. I originally contacted Mark while serving overseas and he made everything simple and straightforward from the start. I told him what from the start. I originally contacted Mark while serving overseas and he made everything simple and straightforward from the start. I told him what I wanted in my vehicle and he promptly replied with multiple options for me to choose from. Susan also helped and assisted me in choosing the right maintenance package for me. Overall great experience! More

Our entire experience with BMW Northwest was outstandingly rewarding. From the beginning the BMW was at the top of our list, as we had owned a BMW Bavaria in the early 1970s. Upon our arrival outstandingly rewarding. From the beginning the BMW was at the top of our list, as we had owned a BMW Bavaria in the early 1970s. Upon our arrival Bruce Lincicome greeted us, answered our questions, and gave us a test drive in a 328xi, since we believed an all wheel drive vehicle is essential (we live in Northwest Montana in a rural mountain location. However, we felt we owed it to ourselves before making our final decision to drive other similar cars just in case another make was clearly better than the BMW. We looked at four other European and Japanese brands, but for us the BMW ended up confirmed as the absolute best choice. At no time during this process did Bruce, or anyone else at BMW NW attempt to discourage us from making comparisons. After making the decision, Bruce helped us order our BMW just as we wanted from Germany. It was exciting to log onto the BMW website and track our car as it went through the assembly process, was put onto a ship, arrived at the California port, and ultimately was delivered to Tacoma. The delivery process was delightful as Bruce explained the various features (they are very many) and got us on the road. All in all, our experience with BMW Northwest was the most satisfying in the 50 years of purchasing new cars. More

The BMW Northwest crew is fantastic in helping me set up appointments, confirming appointments, and even following up after service to my vehicle. I usually just wait at the store while my vehicle is being appointments, confirming appointments, and even following up after service to my vehicle. I usually just wait at the store while my vehicle is being serviced: nice lounge with drinks and snacks but the best part for me is that I can continue to work via remote access because of the free wifi service. The staff are so gracious enough to let me use one of the desks to set up my laptop. After servicing, my car also looks great from the wash and cleaning. Thank you BMW Northwest! More

Shawn was very friendly and helpful. Refreshing approach compared to most car salesmen as he was informative without being pushy. We had been at another dealer and were given the tired argument that the pr compared to most car salesmen as he was informative without being pushy. We had been at another dealer and were given the tired argument that the price presented to us was the "best" they could do. BMW Northwest beat thier price by a mile! More

I though the professionalism of both Josh and Oscar was spot on. They knew what needed to be done and really accomodated me very well during my visit. Definitely head above the other BMW dealerships in t spot on. They knew what needed to be done and really accomodated me very well during my visit. Definitely head above the other BMW dealerships in the region. More

My parents first purchased their BMW from BMW Northwest in the 1980s, they were always going on and on about the service they received. Since this was one of my only exposures to car dealers, I had no clue in the 1980s, they were always going on and on about the service they received. Since this was one of my only exposures to car dealers, I had no clue that it was rare to receive this type of treatment. Fast forward to 2009 when I was in the market for a new car. I went to BMW Northwest and quickly learned that the service level had not changed. The purchase experience was fantastic with no pressure and a lot of good information. I still have had no surprises since I purchased the car. I have owned my BMW for over 2 years. In that time, I have exclusively had it serviced at BMW Northwest. I have been extremely impressed with the service level that I have received. No matter who I work with at BMW Northwest, they are all professional, courtsey and honest. They make the entire service experience easy and painfree. More

I recently relocated from Florida to Seattle area. My previous lease was about to expire, so I thought it would be a great idea to get a new car at Seattle. I went online submitted an inquiry, and receiv previous lease was about to expire, so I thought it would be a great idea to get a new car at Seattle. I went online submitted an inquiry, and received Ron's response less than half hour. The whole team worked out a deal for my new 750i. I picked my new car the day after I arrived Seattle, and Ron even took care of my rental. I will recommend this dealership to any of my friends! More

We went in to get a brake light fixed, and the service personal took care of other items coming due in the near future to save us an extra trip. Great customer service. personal took care of other items coming due in the near future to save us an extra trip. Great customer service. More

I wanted a hard to find 2008 BMW 335xi Coupe and Sandra helped me get one. I contacted Sandra about the car late in the evening so it went to voice mail, she called me back within the hour even though i helped me get one. I contacted Sandra about the car late in the evening so it went to voice mail, she called me back within the hour even though it was after office hours. I asked her some questions about the listing and asked if she could get me some pictures of the car as they were not in the listing. She said they didn't have any yet but she immediately went to work for me to get them, she was willing and able and had a good attitude about it. After receiving the pictures the next day, I did my research and planned out an offer. This was a little difficult as I live about 1.5 hours away from the dealership and I did not want to waste a trip down there to simply turn around with rejection. So I laid out my offer for the car minus my trade-in sigh unseen. I knew ahead of time that we would obviously have to look at the cars for final pricing but using all the stats of a car you can usually get a general price for a vehicle. They were willing to play with in my negotiations and we came to a close enough number where it would be worthwhile to go see the car. When I got down the experience got even better, Sandra was very knowledgeable about BMW's and this being my first, I was not. She showed me everything I needed to know. The car was beautiful and exactly as listed and expected. Everyone there was friendly and asked if I needed anything. When I got down there I had a second offer ready for them (mainly having to do with my trade-in...) and they accepted it. In the end of a car buying experience all I really want is to come out of it feeling like I'm ahead and I feel just that thanks to Sandra. Go buy a car from her you'll see what I am talking about. p.s. Susan the lady who did all my paperwork was a blast to work with as well. Be ready for her, she has so much energy!! : ) Pro's: 1. Friendly "work for you" employees 2. I genuinely feel like they are trying to make me feel happy about my purchase 3. I did not get nickel and dimed. 4. No one pushed anything on me 5. I was completely transparent with them and they were with me 6. They took care of everything for me, I just answered some questions and signed some papers. Very easy process. Cons: 1. None, it was a wonderful first BMW buying experience I will be back in a few years to upgrade. I hope both Sandra and Susan are still working there when I do. More