BMW Northwest

We have used this dealership for many years (20yrs) and have had three BMW's in that period. We started with a 530i and stepped up to a 540i and this summer a 550i. We have enjoyed every car we've owned have had three BMW's in that period. We started with a 530i and stepped up to a 540i and this summer a 550i. We have enjoyed every car we've owned and have appreciated the service provided by BMW Fife. They have gone out of their way to make our visits convenient and always update me by phone as to how the service is going. Our new 550i is a phenomenal vehicle and with the sport and performance packages just a thrill to drive. I always enjoy the folks at BMW Fife as there is always a friendly banter going on while serious work is being accomplished. More

Best vehicle and best buying experience I have ever had. The car that I wanted happened to be a manager's special at a fair price, so there was no haggling. Ron Hansen was attentive but not pushy and extre The car that I wanted happened to be a manager's special at a fair price, so there was no haggling. Ron Hansen was attentive but not pushy and extremely knowledgeable. More

I've been a loyal BMW Northwest of Fife client for years. Wanting to upgrade my BMW, my husband & I decided to go to the dealership to take a look around. We were warmly greeted by Client Advisers James Wanting to upgrade my BMW, my husband & I decided to go to the dealership to take a look around. We were warmly greeted by Client Advisers James Lee and Harvey Weybrew. We test drove several cars and I found my match!! James and Harvey were such a pleasure to do business with. They were knowledgeable and courteous and answered all my questions in a straightforward, professional manner without the often seen "pushy" or condensending approach. All the staff at BMW Northwest were a pleasure to deal with, and as a result of this buying experience, I will continue to be a loyal customer of this dealership. More

We own two BMW's and had the opportunity to experience the customer serivice and professionalism that was represented by two other BMW dealerships in Alaska and Spokane. BMW Northwest Fife is superior to the customer serivice and professionalism that was represented by two other BMW dealerships in Alaska and Spokane. BMW Northwest Fife is superior to the other two dealerships, in customer service and professionalism. The waiting room is very comfortable and promotes a first class experience. The employees of the service department work very hard to meet the needs of the customer. We were very satisfied with the sales staff as well and will continue to do business with BMW at the Fife location. More

We had visited two other BMW dealerships (Bellevue and Seattle) and did not have a great experience. At BMW Northwest we were treated really well and we found the car that we wanted. Kevin did a great job Seattle) and did not have a great experience. At BMW Northwest we were treated really well and we found the car that we wanted. Kevin did a great job with everything right from the test drive to finalizing the deal. It was a breeze! Thanks Kevin! More

I came into the dealership looking to get rid of a 2008 650i convertiable that I keep at my house in California. I spoke with Gary and told him I wasn't interested in a new 650 and he said let's just sit 650i convertiable that I keep at my house in California. I spoke with Gary and told him I wasn't interested in a new 650 and he said let's just sit in one so I did he was so thourough with all of the new options and how great the redisn was that I had to test drive one. After that I was sold. I told Gary what my needed to aclomish a transaction and he introduced me to Allen who put the deal together that included delivering and picking up my car in California. These guys are great to work with they made this the easiest deal I have ever done. I highly recomend the Dealership and especially Gary and Allen. Thanks BMW Northwest!! More

My husband and I recently retired and were discussing the idea of scaling back to one vehicle. I previously owned a 2006 BMW 330i and my husband had a 2005 Ford Ranger so we wanted the comfort of a car but idea of scaling back to one vehicle. I previously owned a 2006 BMW 330i and my husband had a 2005 Ford Ranger so we wanted the comfort of a car but convenience of a truck in one vehicle. So while my 330i was in for a service call we wondered out onto the show room floor and checked out the 2012 BMW X3. James Lee the sales associate greeted us and asked if he could help answer any questions for us and if we were interested in taking the X3 for a test drive. That was the first time I had the pleasure of driving a car off the show room floor for a test drive. The new 2012 BMW X3xDrive28i was a joy to drive. James explained all of the features the X3 had to offer and then some. We wanted quality engineering, style, comfort, flexiblity, price, and a good service maintenance plan. The X3 met all the criteria that we were looking for in a luxury vehicle. After the test drive we were sold. We were directed to the finace director to complete the paper work and final purchase. All in all everything was taken care of with ease. The BMW Northwest has a very friendly and professional staff. From the service associate, sales associate to finace director they all met our expectations with the purchase of our new luxury 2012 BMX X3xDrive28i. I am sure we will be long time customers. Linda C. from Milton, Washington More

I asked BMW Northwest to address a problem with the driver's door latch on our 2006 325 convertible. Shortly after we purchased this car, we had a similar concern that was covered under warranty. I fea driver's door latch on our 2006 325 convertible. Shortly after we purchased this car, we had a similar concern that was covered under warranty. I feared that (1) the original problem had returned and (2) that the solution would be expensive. I was pleasantly surprised! BMW Northwest technicians serviced the latch and restored complete function--with no charge. The only cost associated with the visit was replacement of windshield wipers. Both Keith and Jay were courteous, knowledgeable, and professional. It is clear that they are both sincerely committed to an exceptional customer experience. When one buys a luxury automobile, one sets the bar for dealer service a notch or two above the average. On this latest visit for service, BMW Northwest exceeded my expectations. I remain a loyal BMW client, thank to my continuing experiences at BMW Northwest. More

After driving my previous X5 for 11 years 125000 miles, I decided to sell it and purchase a brand new X5. I did extensive work finding out the color I want, the options I want, the upholstery I want, everyth decided to sell it and purchase a brand new X5. I did extensive work finding out the color I want, the options I want, the upholstery I want, everything down to option codes. I prepared my shopping list (vehicle code, option code, colors, etc) and went shopping to dealerships in my area. first BMW of Bellevue which I would rate 0/5 then to BMW of Seattle which I would rate 2/5. The reason I did not order the vehicle from either one of these dealerships is not the financial reasons. It is because the way I was treated by the sales advisors and the sales managers. On a special note, I believe BMW of Bellevue should not be selling BMW's they are truly damaging BMW brand. I am saying this as a person who was involved in purchasing 12 BMW's in various states. When My wife and I first walked through the doors for our first appointment, Ron Hansen was waiting for us at the front desk. He greeted us with a big smile and offered us a hot beverages. He took time to learn our names (with correct pronunciation). Then we sat down to discuss business. I gave him my shopping list. He said he has a car ready for me to test drive I accepted the test drive offer. He asked me which radio station I want listen during test drive, and went outside to pull a X5 to the entrance of the dealership. When we met him at the test drive vehicle the seats were warmed already, smooth jazz station I wanted was tuned everything was perfect. Ron gave us an short overview of the vehicle and gave us some test route suggestions, and waved us a good bye. As I mentioned above, before the test drive I had given him a list of options and the specifications I want. He did his homework while we were test driving the vehicle. When we came back he was already done figuring out the price, the build week etc. With the right amount of negotiating we agreed on the price and he accommodated all our special requests. The whole thing took less than an hour. My vehicle arrived in 3.5 weeks after ordering. I would have given him 9/10 points for all these. The reason I am giving 10/10 is because of the delivery experience. Here is the story: After we came back to dealer to pick up our vehicle we were treated like royalty. The x5 was presented to us like an piece of art cordoned-off waiting for us in front of the dealership. They even prepared a certificate to commemorate the day. The presentation of the vehicle was superb. The certificate had my name and my wife's name on it. Very classy and very considerate move on Ron's Part to include both of our names in the certificate. We sat down to do the paperwork which took about 1 hour. All paper work was readied beforehand and there were no hidden fees. No one pressured us to buy extra warranties or any of those things they try sell you at the last minute. A simple no thank you was enough, they did not insist on selling us anything we didn’t want. I paid for the X5, and the deal was done. 99% of the sales advisors would be done with the client at this point. But, Ron took 1 hour of his time and showed us every detail of the vehicle we purchased. From navigation to HDC from PDC to engine compartment. Ron Hansen is the greatest salesman I met and perhaps he should become an instructor and pass his skills to other sales advisors. Oh I almost forgot we also got a certificate for steak dinner from the dealership as a thank you gift. I believe Ron Hansen deserves 11 points out of 10. More

This was our first time at BMW Northwest and it was AN ABSOLUTE PLEASURE. MARK was simply the best. He was very straightforward in dealing and helped us along every step of the buying process. Mark also s ABSOLUTE PLEASURE. MARK was simply the best. He was very straightforward in dealing and helped us along every step of the buying process. Mark also sincerely took interest in understanding our needs. It felt good to communicate with someone who understood his buyer well. We also liked Susan, the sales manager who made all the paperwork available on time and walked us through it diligently. The staff here is extremely friendly and nice. Highly recommend this dealer to all!!! Don't forget to ask for Mark! More