BMW Northwest

I purchased my first BMW and the experience there was far above my expectations. I went to BMW Northwest first, but chose to hold off on the purchase and shop other dealers for a couple of days. I felt the above my expectations. I went to BMW Northwest first, but chose to hold off on the purchase and shop other dealers for a couple of days. I felt the most comfortable with Gary and BMW Northwest, the condition of their used cars were simply better as well. My salesperson did a fine job of showing me the features of my new car and making sure I was comfortable with it before I left. He also sent me an email that nite to make sure things were going well. When I get my next BMW, this is where I will go. More

New 2011 328 MSport coupe first service; very accomodating to my schedule, very efficient and friendly. My rating is also based upon prior service over five years for my previous car, a 2000 328 accomodating to my schedule, very efficient and friendly. My rating is also based upon prior service over five years for my previous car, a 2000 328i sedan. This car had 175,000 miles on the odometer and needed lots of "wear" maintenance. I was always advised of the conditions needing attention along with advice about how critical each item was. I appreciated being informed of complex mechanical issues without pressure or judgement. I will always be a customer of BMW Northwest both for the love of the brand and the way I am treated each time I need service. More

My experience at BMW NW was not only a pleasure. My sales rep. Chris Busch and my service rep. Oscar are both very knowledgeable about the product and passionate about their jobs. I will keep taking m sales rep. Chris Busch and my service rep. Oscar are both very knowledgeable about the product and passionate about their jobs. I will keep taking my BMW to them with all my service needs. When I need another car I will most defiantly buy it from them. They have earned my business for life with their outstanding service and followup. More

I drove from Oregon to look at the vehicle and drive - no pressure and treated very well. I schedule a time for pick up and all went smoothly and everyone was great and accomadating! Truly a enjoyable purc pressure and treated very well. I schedule a time for pick up and all went smoothly and everyone was great and accomadating! Truly a enjoyable purchase experience! More

I have had nothing but great service and sales experiences over the course of six years. I have dealt with both sales and service, starting with bringing in for service my wife's used BMW purchase experiences over the course of six years. I have dealt with both sales and service, starting with bringing in for service my wife's used BMW purchased elsewhere. I then bought a BMW at the dealership in 2005, followed by replacing my wife's 6 year old BMW with a leased one in 2010. During this time I have had BMW Northwest provide the service for all three cars, so have interacted with all the service managers, who are very friendly and provide understandable and clear explanations of the service or repair. I have waited for my service to be performed, used their shuttle, or gotten a loaner car, depending on the estimated length of service and my schedule at work. Most of the service has been routine maintenance covered by warranty, but I have had other work done on my one car out of warranty for the last three years. Regarding quality of work - I have never had to come back on a repair. I have never had a bad service experience at BMW Northwest, while experiencing poor service for my other cars at both dealers and supposed foreign car expert repair shops. That's why I feel the price for service is worth it, as I have peace of mind on the repair and because of my busy work schedule, I really don't want to come back twice for the same repair. In my job in a mid-size company I am responsible for customer service, so I am always thinking about what it takes to achieve customer satisfaction. Based on my experiences I feel that BMW Northwest is doing everything right for the customer. More

Everyone I've ever dealt with there is very accommodating and friendly. Employees strive to go the extra mile. Nice waiting area with excellent coffee! They deliver what they promise when it comes to getting and friendly. Employees strive to go the extra mile. Nice waiting area with excellent coffee! They deliver what they promise when it comes to getting things done on time. I have recommended them to my friends and family. More

When you drive the ultimate driving machine, you want to make sure that you have the ultimate purchase experience, too. We found this at BMW Northwest. We are driving our third BMW so have had some experien make sure that you have the ultimate purchase experience, too. We found this at BMW Northwest. We are driving our third BMW so have had some experience at BMW NW. Our client advisor, Kevin Lambert, really knows his BMWs. He has saved us valuable time by being a good listener,asking questions,researching and coming up with a selection of vehicles that would make the perfect fit. He also makes sure that you are comfortable in your new BMW by making sure all the settings are set before you drive off the lot, including syncing your cell phone for you. We cannot park our new BMW (Vermilion Red)anywhere without people stopping us and telling us such things as, "You are driving my dream car." "What a beautiful car!" Thanks BMW NW for helping us to find the perfect fit and to make the process such a pleasure. Jay and Flora Jackson More

Very flexible with making time to fit my car in late in the day. Quick service. Attentive staff. Clean comfortable waiting area with refreshments. Surprised at better price for oil change than other co the day. Quick service. Attentive staff. Clean comfortable waiting area with refreshments. Surprised at better price for oil change than other competing dealers. Will definitely recommend to friends. More

I have been a BMW customer for about 10 years. The reason I continue to own (lease) a BMW besides the quality and dependability it offers, is simply that I cannot imagine doing business at any othe reason I continue to own (lease) a BMW besides the quality and dependability it offers, is simply that I cannot imagine doing business at any other dealership. The BMW Dealerships make the whole process of buying(leasing) a car a positive experience -- and that continues long after the purchase is made. The client advisors and employees I have dealt with have all been professional, personable, and passionate. The Service Department is always cheerful, helpful, and professional as well -- that is very important to me, maybe because I am a woman! The closeness of this team was obvious when I visited and found out my client advisor had passed away the week before -- his family was actually in his space collecting his belongings -- I knew something was wrong but their professionalism remained. The Manager came right over to me and made me very comfortable -- it was all very genuine -but we got down to business and then freely were able to speak of "Dennis" --all with watery eyes. This must have been a difficult task for them -- introducing me to a new advisor and hoping I would adapt -- I did, and 6 weeks later drove off with my new car -- Dennis was watching. Thank you, Pamela Hetland More

I have always had a positive experiance with bmw northwest, the dealership is always clean and everyone is friendly. they seem to care that the client is happy. i have had a lot of experiance with northwest, the dealership is always clean and everyone is friendly. they seem to care that the client is happy. i have had a lot of experiance with service and sales and have never been disapointed. More