BMW Northwest

My parents first purchased their BMW from BMW Northwest in the 1980s, they were always going on and on about the service they received. Since this was one of my only exposures to car dealers, I had no clue in the 1980s, they were always going on and on about the service they received. Since this was one of my only exposures to car dealers, I had no clue that it was rare to receive this type of treatment. Fast forward to 2009 when I was in the market for a new car. I went to BMW Northwest and quickly learned that the service level had not changed. The purchase experience was fantastic with no pressure and a lot of good information. I still have had no surprises since I purchased the car. I have owned my BMW for over 2 years. In that time, I have exclusively had it serviced at BMW Northwest. I have been extremely impressed with the service level that I have received. No matter who I work with at BMW Northwest, they are all professional, courtsey and honest. They make the entire service experience easy and painfree. More

I recently relocated from Florida to Seattle area. My previous lease was about to expire, so I thought it would be a great idea to get a new car at Seattle. I went online submitted an inquiry, and receiv previous lease was about to expire, so I thought it would be a great idea to get a new car at Seattle. I went online submitted an inquiry, and received Ron's response less than half hour. The whole team worked out a deal for my new 750i. I picked my new car the day after I arrived Seattle, and Ron even took care of my rental. I will recommend this dealership to any of my friends! More

We went in to get a brake light fixed, and the service personal took care of other items coming due in the near future to save us an extra trip. Great customer service. personal took care of other items coming due in the near future to save us an extra trip. Great customer service. More

I wanted a hard to find 2008 BMW 335xi Coupe and Sandra helped me get one. I contacted Sandra about the car late in the evening so it went to voice mail, she called me back within the hour even though i helped me get one. I contacted Sandra about the car late in the evening so it went to voice mail, she called me back within the hour even though it was after office hours. I asked her some questions about the listing and asked if she could get me some pictures of the car as they were not in the listing. She said they didn't have any yet but she immediately went to work for me to get them, she was willing and able and had a good attitude about it. After receiving the pictures the next day, I did my research and planned out an offer. This was a little difficult as I live about 1.5 hours away from the dealership and I did not want to waste a trip down there to simply turn around with rejection. So I laid out my offer for the car minus my trade-in sigh unseen. I knew ahead of time that we would obviously have to look at the cars for final pricing but using all the stats of a car you can usually get a general price for a vehicle. They were willing to play with in my negotiations and we came to a close enough number where it would be worthwhile to go see the car. When I got down the experience got even better, Sandra was very knowledgeable about BMW's and this being my first, I was not. She showed me everything I needed to know. The car was beautiful and exactly as listed and expected. Everyone there was friendly and asked if I needed anything. When I got down there I had a second offer ready for them (mainly having to do with my trade-in...) and they accepted it. In the end of a car buying experience all I really want is to come out of it feeling like I'm ahead and I feel just that thanks to Sandra. Go buy a car from her you'll see what I am talking about. p.s. Susan the lady who did all my paperwork was a blast to work with as well. Be ready for her, she has so much energy!! : ) Pro's: 1. Friendly "work for you" employees 2. I genuinely feel like they are trying to make me feel happy about my purchase 3. I did not get nickel and dimed. 4. No one pushed anything on me 5. I was completely transparent with them and they were with me 6. They took care of everything for me, I just answered some questions and signed some papers. Very easy process. Cons: 1. None, it was a wonderful first BMW buying experience I will be back in a few years to upgrade. I hope both Sandra and Susan are still working there when I do. More

Mark was wonderful to work with. We communicated via computer until we got the price we wanted, then went into the showroom to order our beautiful new X3. We babysit our grandchildren - 2 years and 1 y computer until we got the price we wanted, then went into the showroom to order our beautiful new X3. We babysit our grandchildren - 2 years and 1 year old, so they came with us. Everyone was so helpful and courteous to us with our grandchildren. This is our third BMW that we have bought from this dealership. They are very professional and courteous to work with! More

I have purchased 2 BMWs at this dealership prior to Leasing the New 2011 328i. I have always found the personnel working at this dealership to be very courteous and knowledgeable as well as the service Leasing the New 2011 328i. I have always found the personnel working at this dealership to be very courteous and knowledgeable as well as the service techs when work was required. This time Mark took extra time to help us understand leasing and if it would be a good way for us to go. We also appreciated the professional attitudes from the sales staff to the financing person. I would definitely recommend this dealership to anyone interested in purchasing or leasing a BMW More

Flawless handling of my European delivery. Competent and professional in every way. He kept me informed along the way and, when I could not take delivery at the original time, made the necessary changes ri professional in every way. He kept me informed along the way and, when I could not take delivery at the original time, made the necessary changes right away. The car is on the way here from Germany, and the process could not have been smoother. More

What a great place to do business. I live in Seattle but have driver to Fife for service on my last three BMW's. I brought in my 328 recently for service and was thinking of upgrading. I talked to Ron who have driver to Fife for service on my last three BMW's. I brought in my 328 recently for service and was thinking of upgrading. I talked to Ron who took time out of a very busy day to help me. I thought about it all the way home and called Ron and asked what he could do for me on a 335XI. Within 30 minutes He came back with a offer I couldn't refuse. I needed to do the deal the next day, even though it was Rons day off he came in and did the deal for me. He spent over an hour going over every function of my car till I was completely satisfied. I love this car it is simply amazing. If there is any problems Ron says call me; I will fix it. I have dealt with other dealers out of expendiency, but none come close to all the folks at BMW of Fife. More

BMW Northwest is a first class dealership. Quality rings through the dealership- professional sales people, service advisors, parts department and BMW technicians. I have purchased or leased 4 BMW's from through the dealership- professional sales people, service advisors, parts department and BMW technicians. I have purchased or leased 4 BMW's from BMW Northwest, the latest a 2012 128i coupe. I feel that the quality service and expertise offered by BMW Northwest service advisors are why I have been a repeat customer. Most of my contact the last four years has been with Rich Knoll. He is a true professional and represents BMW Northwest with high standards. Rich dresses as a professional, is knowledgable, makes and maintains eye contact, listens extremely well, and is client-friendly. Rich seems to have a sincere interest in customer needs. It is obvious Rich is a people person! I'm sure BMW Northwest has a mission and philosophy toward serving its customers, and it is obvious Rich understands that mission, not just intellectually, but with his actions. More

For last 2 years I have my 2006 BMW 525i serviced at BMW of Fife. Very friendly people, they provide clear explantions of the service or repair. Ones my vehicle had to be there for more then 3 hrs, right on of Fife. Very friendly people, they provide clear explantions of the service or repair. Ones my vehicle had to be there for more then 3 hrs, right on the front I been informed about and offered to have a loan car free of charge. So I was able to do my other business for rest of the afternoon! Thanks BMW for great customer service, by the way-very good car cleaning srvice, and of course, for a beautifull vehicle what I own! More