BMW Northwest

I had an awesome experience purchasing my vehicle from this dealership. Then a light came on, and who would ever guess you would have an even better experience in the service department! When my car was d this dealership. Then a light came on, and who would ever guess you would have an even better experience in the service department! When my car was done being serviced, I went to pick it up! Right when I walked in the gentleman addressed me by name! Great experience!!!! More

The people that work here are great. Not only do they follow up with you they listen to your needs and do whatever they can to assist you. I have had such a great experience with the sales and service de follow up with you they listen to your needs and do whatever they can to assist you. I have had such a great experience with the sales and service department. When I buy my next BMW, I wouldn't go any where else. More

BMW Northwest and, specifically, Sandra DeWan were a pleasure to work with during the purchase of our new 328i x-Drive. We have purchased many vehicles but this was by far the most enjoyable. We spent pleasure to work with during the purchase of our new 328i x-Drive. We have purchased many vehicles but this was by far the most enjoyable. We spent a great deal of time with Sandra going over the vehicle and it's options. Sandra made us feel as if we are her number one priority. We highly recommend BMW Northwest and Sandra DeWan to anyone looking to purchase a BMW. We will definitely be back to buy our X3. More

Outstanding service. Got me in on Saturday and did everything I needed for my 135i. And more than met expectations. Peace of mind knowing you have a great running reliable automobile! everything I needed for my 135i. And more than met expectations. Peace of mind knowing you have a great running reliable automobile! More

I had an excellent experience with this dealership. I ordered my new 2012 BMW X3. It arrived much earlier than expected and exactly as I ordered it. This was the first car I have ordered and my very fi ordered my new 2012 BMW X3. It arrived much earlier than expected and exactly as I ordered it. This was the first car I have ordered and my very first BMW. I have purchased 16 cars throughout my life from various dealers across the country and I found BMW Northwest to be the easiest and hassle free dealer I have ever experienced. It truly was the best car purchase I have ever experienced! Michael Ackerman Lacey, Washington More

I live a mile from BMW Seattle but I decide to take my car into BMW northwest for service. I feel the level of customer service and good old' fashioned friendliness is definitely a step above any other BM car into BMW northwest for service. I feel the level of customer service and good old' fashioned friendliness is definitely a step above any other BMW center in the puget sound area. When I had a headlight out BMW Seattle said make an appointment and when I called BMW nw they said come on in no appointment necessary, offered an oil change, washed & cleaned the interior and all in less time than they quoted! Also when I was looking for a new BMW Sean Hamlin was the best! Very friendly and not only offered to order me a car without a deposit but also looked for the perfect car for me from any BMW dealer in the whole USA! Rather than wait for a factory order! This is something that BMW Seattle and BMW Bellevue will never do for their customers. I will only purchase my future BMW's from family owned BMW northwest in Tacoma wa More

Bruce and Susan were very helpful and completely professional. Any questions I had were quickly answered and all the services I required were provided. There was never any pressure placed upon me. professional. Any questions I had were quickly answered and all the services I required were provided. There was never any pressure placed upon me. I was made to feel that they were genuinely concerned about my needs and satisfaction. I will continue to do business with BMW NW because of the attention paid to me by Bruce and Susan. More

My wife and I drove from Arlington, Washington to BMW Northwest look at a car which was advertised on the internet. We were met by Joel Bowlin, who took the time to show us this auto, as well as others. Northwest look at a car which was advertised on the internet. We were met by Joel Bowlin, who took the time to show us this auto, as well as others. Joel was great. Not a pressure sales at all. We were allowed to take the vehicle out on a good test drive while Joel stayed back at the dealership. We were both pleased with our experience and the professionalism Joel dispalyed during our brief visit. We purchased the vehicle and made the trip home in our new 335xi. When service became due, we once again decided to make the trip back to Tacoma, where we had purchased the vehicle. Here we were met by Keith Vanwinkle, service advisor, who got our vehicle in the shop almost immediately and also arranged for a loaner car. We decided to go out for breakfast while our car was being serviced. Keith actaully called us prior to his completetion estimate to let un know our car was ready to go. We were both impressed with our visit to the dealer, not only for the initial purchase but also for the fine service provided after the purchase. BTW: We love the car! More

Great service and very friendly people. They made leasing my first BMW a good experience. If all goes well with this car, I'll definitely be back there for another one in the future. Very responsiv leasing my first BMW a good experience. If all goes well with this car, I'll definitely be back there for another one in the future. Very responsive folks. I hope their service departement is just as friendly and helpful. More

I have been the proud owner of two BMW's. I had a 2003 X5 and am currently leasing the 2011 335d. 1st of all, I can't say enough about the quality of salesmanship. My sales advisor Gary Edinborough, X5 and am currently leasing the 2011 335d. 1st of all, I can't say enough about the quality of salesmanship. My sales advisor Gary Edinborough, worked with me on both. He is very knowledgeable and friendly. When I bought the X5, I knew exactly what I wanted. I called and spoke with Gary, and relayed my wants and needs to him over the phone. We then made an appt. for me to come in, as he had a couple on the lot that he thought would be perfect for me. Sure enough, the second one I test drove, I ended up driving off the lot that night. When I needed a fuel efficient car, I called Gary and at that point I didn't know what I wanted, just that I was looking for fuel efficiency. Again, we made an appt. for me to come in and test drive some cars. The very 1st car was the 335d. I was very impressed, not only with the car, but how Gary was able to put me in something that filled both my wants and needs. I am also very impressed with the service dept. Very friendly, very fast and everything is done when they say it will be done. I will be a life long NW BMW patron. More