BMW Northwest

Automobiles require periodic maintenance. Compared to other makes and models owned, the service received through BMW Northwest is heads above others. Scheduling for service has never been problematic, other makes and models owned, the service received through BMW Northwest is heads above others. Scheduling for service has never been problematic, and a loaner vehicle has been available when required. BMW Northwest is as solid and reliable as the automobiles they sell and service. More

Jay and his team made my routine service visit a pleasure. Jay kept me informed about every detail of my 30,000 mile inspection and arranged for me to have a loaner car for the day. There is nothin pleasure. Jay kept me informed about every detail of my 30,000 mile inspection and arranged for me to have a loaner car for the day. There is nothing better than a friendly, honest service advisor! More

We purchased our Certified Preowned S-Drive 3.5 Z-4 from Kevin Lambert approximately one month ago. This is the 6th BMW we have purchased, the first from BMW Northwest and Kevin. The experience was wonder Kevin Lambert approximately one month ago. This is the 6th BMW we have purchased, the first from BMW Northwest and Kevin. The experience was wonderful, from the first test-drive to the day of purchase. We were made to feel like family, all of our questions were answered completely and honestly, and we feel that we have a friendship as well as a business relationship. Our initial service experience (installation of a rock-chip shield) was just as enjoyable--check-in fast and efficient, including provision of the loan-car for the day. We were very satisfied with the work. My wife and I feel good about our decision to work with BMW Northwest and will recommend the dealership and Kevin Lambert to anyone contemplating purchase of a BMW. Thank you for the opportunity to write this review. Bill and Heather Cohen More

Its was the best customer service. They did everything to service my car in a timely manner. Also, they provided me with a vehical until my car was done3!!!! Thanks BMW! service my car in a timely manner. Also, they provided me with a vehical until my car was done3!!!! Thanks BMW! More

I love BMW Northwest, they are always very accomodating and welcoming, the service is outstanding. The waiting area is so comfortable it makes the time fly. and welcoming, the service is outstanding. The waiting area is so comfortable it makes the time fly. More

This was our first BMW purchase. It took us a few visits to determine this was the vehicle for us. Our client advisor, Ron Hansen, met with us each time, answering questions, showing us options, test drives to determine this was the vehicle for us. Our client advisor, Ron Hansen, met with us each time, answering questions, showing us options, test drives, etc. He was very professional and pleasant to work with. When it came time for the sale, the negotiation was the smoothest transaction we have had when purchasing a vehicle. Ron provided everything we asked for and offered a fair price. On delivery day, Ron methodically went over every function in the vehicle. Clearly explaining how everything worked. Everyone at the dealership is friendly and very knowledgeable. We will definitely be sharing our experience with others. More

We purchased our first BMW in 1999 from BMW Northwest through Ron Hansen. We have always made it a point to see Ron Hansen first when considering another vehicle purchase. Since then, we have purchased through Ron Hansen. We have always made it a point to see Ron Hansen first when considering another vehicle purchase. Since then, we have purchased three BMW’s from Ron, with our most recent purchase of a 2012 328i Sport. With every purchase experience, Ron has been outstanding to work with…absolutely no pressure, listens to our concerns, very knowledgeable, proves to be trustworthy, and personalizes the purchase experience. We also want to give kudos to Susan Grissom as well. Both she and Ron are diligent in following through with service after the sale! Susan was prompt to follow up with phone calls and e-mails concerning extended warranty questions we had. Ron promptly contacted us within a day or two after our purchase to ensure we were happy with the car and to address any additional questions we had. Ron has even “checked in” with us several times since! As always, Ron is the consummate professional and is a pleasure to work with! We highly recommend BMW Northwest! More

My wife and I were in the market for an SUV with a third row seat and I came across several local listings for Jeep Commanders, but in the end our local dealers in the DC metro area were unwilling to provid row seat and I came across several local listings for Jeep Commanders, but in the end our local dealers in the DC metro area were unwilling to provide a price over the phone and insisted that we come in person to get the "real price." Instead of wasting my time in a protracted kabuki dance with the local dealers, I went to the Internet and located the newest and lowest mileage Commander in the country, which happened to be at BMW Northwest. I called an talked to Ron Hansen who informed me that the car was being held and that he would find out if it was available. Fortune favors the bold and at times the lucky, and the deal fell through and the Jeep still available. I made an offer and BMW Northwest met us halfway, and with that we had a Jeep... but it was 2700 miles away. Not a problem. I asked Ron for the names/contact info of transport companies BMW Northwest used/trusted and inside of 2-hours Ron initiated contact and the Jeep was set-up for delivery. The day the Jeep went out Ron had a few photos taken and personally saw to it that the Commander was loaded and on its way. Ron kept us apprised of every detail throughout the transaction and the story ends with our family having a vehicle that is better than advertised and the good fortune of dealing with a great company and a terrific salesman! Ron Hansen and BMW Northwest are class acts and dealt honestly with me and set the standard for great customer service. More

BMW Northwest has always provided me a consistent high level or service. I have either leased and or serviced my BMW there for over 12 years now. Their Service Department always delivers over and beyo level or service. I have either leased and or serviced my BMW there for over 12 years now. Their Service Department always delivers over and beyond. I highly recommend BMW Northwest. More

I have never had a problem getting my car serviced at this dealership. I like the fact that they make sure you understand what they are doing with your car and what possible future items will need to be this dealership. I like the fact that they make sure you understand what they are doing with your car and what possible future items will need to be addressed in the future. The employees are friendly and professional. I would recommend this dealership. More