BMW Northwest

I came into the dealership looking to get rid of a 2008 650i convertiable that I keep at my house in California. I spoke with Gary and told him I wasn't interested in a new 650 and he said let's just sit 650i convertiable that I keep at my house in California. I spoke with Gary and told him I wasn't interested in a new 650 and he said let's just sit in one so I did he was so thourough with all of the new options and how great the redisn was that I had to test drive one. After that I was sold. I told Gary what my needed to aclomish a transaction and he introduced me to Allen who put the deal together that included delivering and picking up my car in California. These guys are great to work with they made this the easiest deal I have ever done. I highly recomend the Dealership and especially Gary and Allen. Thanks BMW Northwest!! More

My husband and I recently retired and were discussing the idea of scaling back to one vehicle. I previously owned a 2006 BMW 330i and my husband had a 2005 Ford Ranger so we wanted the comfort of a car but idea of scaling back to one vehicle. I previously owned a 2006 BMW 330i and my husband had a 2005 Ford Ranger so we wanted the comfort of a car but convenience of a truck in one vehicle. So while my 330i was in for a service call we wondered out onto the show room floor and checked out the 2012 BMW X3. James Lee the sales associate greeted us and asked if he could help answer any questions for us and if we were interested in taking the X3 for a test drive. That was the first time I had the pleasure of driving a car off the show room floor for a test drive. The new 2012 BMW X3xDrive28i was a joy to drive. James explained all of the features the X3 had to offer and then some. We wanted quality engineering, style, comfort, flexiblity, price, and a good service maintenance plan. The X3 met all the criteria that we were looking for in a luxury vehicle. After the test drive we were sold. We were directed to the finace director to complete the paper work and final purchase. All in all everything was taken care of with ease. The BMW Northwest has a very friendly and professional staff. From the service associate, sales associate to finace director they all met our expectations with the purchase of our new luxury 2012 BMX X3xDrive28i. I am sure we will be long time customers. Linda C. from Milton, Washington More

I asked BMW Northwest to address a problem with the driver's door latch on our 2006 325 convertible. Shortly after we purchased this car, we had a similar concern that was covered under warranty. I fea driver's door latch on our 2006 325 convertible. Shortly after we purchased this car, we had a similar concern that was covered under warranty. I feared that (1) the original problem had returned and (2) that the solution would be expensive. I was pleasantly surprised! BMW Northwest technicians serviced the latch and restored complete function--with no charge. The only cost associated with the visit was replacement of windshield wipers. Both Keith and Jay were courteous, knowledgeable, and professional. It is clear that they are both sincerely committed to an exceptional customer experience. When one buys a luxury automobile, one sets the bar for dealer service a notch or two above the average. On this latest visit for service, BMW Northwest exceeded my expectations. I remain a loyal BMW client, thank to my continuing experiences at BMW Northwest. More

After driving my previous X5 for 11 years 125000 miles, I decided to sell it and purchase a brand new X5. I did extensive work finding out the color I want, the options I want, the upholstery I want, everyth decided to sell it and purchase a brand new X5. I did extensive work finding out the color I want, the options I want, the upholstery I want, everything down to option codes. I prepared my shopping list (vehicle code, option code, colors, etc) and went shopping to dealerships in my area. first BMW of Bellevue which I would rate 0/5 then to BMW of Seattle which I would rate 2/5. The reason I did not order the vehicle from either one of these dealerships is not the financial reasons. It is because the way I was treated by the sales advisors and the sales managers. On a special note, I believe BMW of Bellevue should not be selling BMW's they are truly damaging BMW brand. I am saying this as a person who was involved in purchasing 12 BMW's in various states. When My wife and I first walked through the doors for our first appointment, Ron Hansen was waiting for us at the front desk. He greeted us with a big smile and offered us a hot beverages. He took time to learn our names (with correct pronunciation). Then we sat down to discuss business. I gave him my shopping list. He said he has a car ready for me to test drive I accepted the test drive offer. He asked me which radio station I want listen during test drive, and went outside to pull a X5 to the entrance of the dealership. When we met him at the test drive vehicle the seats were warmed already, smooth jazz station I wanted was tuned everything was perfect. Ron gave us an short overview of the vehicle and gave us some test route suggestions, and waved us a good bye. As I mentioned above, before the test drive I had given him a list of options and the specifications I want. He did his homework while we were test driving the vehicle. When we came back he was already done figuring out the price, the build week etc. With the right amount of negotiating we agreed on the price and he accommodated all our special requests. The whole thing took less than an hour. My vehicle arrived in 3.5 weeks after ordering. I would have given him 9/10 points for all these. The reason I am giving 10/10 is because of the delivery experience. Here is the story: After we came back to dealer to pick up our vehicle we were treated like royalty. The x5 was presented to us like an piece of art cordoned-off waiting for us in front of the dealership. They even prepared a certificate to commemorate the day. The presentation of the vehicle was superb. The certificate had my name and my wife's name on it. Very classy and very considerate move on Ron's Part to include both of our names in the certificate. We sat down to do the paperwork which took about 1 hour. All paper work was readied beforehand and there were no hidden fees. No one pressured us to buy extra warranties or any of those things they try sell you at the last minute. A simple no thank you was enough, they did not insist on selling us anything we didn’t want. I paid for the X5, and the deal was done. 99% of the sales advisors would be done with the client at this point. But, Ron took 1 hour of his time and showed us every detail of the vehicle we purchased. From navigation to HDC from PDC to engine compartment. Ron Hansen is the greatest salesman I met and perhaps he should become an instructor and pass his skills to other sales advisors. Oh I almost forgot we also got a certificate for steak dinner from the dealership as a thank you gift. I believe Ron Hansen deserves 11 points out of 10. More

This was our first time at BMW Northwest and it was AN ABSOLUTE PLEASURE. MARK was simply the best. He was very straightforward in dealing and helped us along every step of the buying process. Mark also s ABSOLUTE PLEASURE. MARK was simply the best. He was very straightforward in dealing and helped us along every step of the buying process. Mark also sincerely took interest in understanding our needs. It felt good to communicate with someone who understood his buyer well. We also liked Susan, the sales manager who made all the paperwork available on time and walked us through it diligently. The staff here is extremely friendly and nice. Highly recommend this dealer to all!!! Don't forget to ask for Mark! More

I wasn't happy with Seattle BMW after two car purchases (the service is great though), so I drove 35 mins down to Tacoma. I got a decent deal, plus the whole purchase process was super fast and efficient. (the service is great though), so I drove 35 mins down to Tacoma. I got a decent deal, plus the whole purchase process was super fast and efficient. The staff was also very friendly without being annoying. The snacks and beverages are a nice touch! More

We own three BMW's and recently moved to Gig Harbor, WA. My wife's X5 needed service. We were leaving town with an early flight and wanted to drop the vehicle off on the way to the airport. We were able to My wife's X5 needed service. We were leaving town with an early flight and wanted to drop the vehicle off on the way to the airport. We were able to get an appointment on short notice. Rich followed up and confirmed our requested service. We also decided to have the vehicle detailed while we were out of town. We dropped the car off on Friday and picked up on Monday. My wife was thrilled to see her nice clean SAV and I was glad it had been waxed, polished, etc. and was good to go at 7:00 a.m. when needed. Thanks for the great service! The Flynn's More

After shopping the Puget Sound BMW Dealers for my new BMW, BMW Northwest won my business. Very professional, friendly and responsive. I highly recommend BMW Northwest for your next car purchase! BMW, BMW Northwest won my business. Very professional, friendly and responsive. I highly recommend BMW Northwest for your next car purchase! More

I recently purchased a 2012 X5d from Northwest BMW and although I never bother to write reviews for companies I felt compelled to post my high regard for the buying experience. After a year long Internet although I never bother to write reviews for companies I felt compelled to post my high regard for the buying experience. After a year long Internet search for both the right car and the right dealership I settled on the X5 from Northwest and have not been disappointed with my decision. My dealings with Mark Rauschert have from the beginning been honest and straightforward and he saved us both a great deal of time and aggravation in the negotiation process by giving me the best price and right advice up front. His follow up after the sale has been exemplary and designed to foster long lasting relationships. As a result I am currently in the process of referring a client of mine to purchase his next vehicle from Northwest and Mark with complete confidence that he will be treated equally well. David nakanishi More

This is the first BMW that I have owned and this appointment in December was my second service appointment. My car is still on warranty so I have no information about pricing. My first service app appointment in December was my second service appointment. My car is still on warranty so I have no information about pricing. My first service appointment here was not good and I was reluctant to return. However, the location was so convenient, that I decided to try again. This appointment was great. My Service Advisor was Rich Knoll and he answered every question I had plus provided additional information. I have found it difficult to understand how to operate some features on the car and the manuals are not that clear, in my opinion. Rich went over what service was done, what was required in the future and went out to my car with me to show me how to understand the computer system in the car. Most important, he did not make me feel like an idiot. More