BMW Northwest
Fife, WA
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I live a mile from BMW Seattle but I decide to take my car into BMW northwest for service. I feel the level of customer service and good old' fashioned friendliness is definitely a step above any other BM car into BMW northwest for service. I feel the level of customer service and good old' fashioned friendliness is definitely a step above any other BMW center in the puget sound area. When I had a headlight out BMW Seattle said make an appointment and when I called BMW nw they said come on in no appointment necessary, offered an oil change, washed & cleaned the interior and all in less time than they quoted! Also when I was looking for a new BMW Sean Hamlin was the best! Very friendly and not only offered to order me a car without a deposit but also looked for the perfect car for me from any BMW dealer in the whole USA! Rather than wait for a factory order! This is something that BMW Seattle and BMW Bellevue will never do for their customers. I will only purchase my future BMW's from family owned BMW northwest in Tacoma wa More
Bruce and Susan were very helpful and completely professional. Any questions I had were quickly answered and all the services I required were provided. There was never any pressure placed upon me. professional. Any questions I had were quickly answered and all the services I required were provided. There was never any pressure placed upon me. I was made to feel that they were genuinely concerned about my needs and satisfaction. I will continue to do business with BMW NW because of the attention paid to me by Bruce and Susan. More
My wife and I drove from Arlington, Washington to BMW Northwest look at a car which was advertised on the internet. We were met by Joel Bowlin, who took the time to show us this auto, as well as others. Northwest look at a car which was advertised on the internet. We were met by Joel Bowlin, who took the time to show us this auto, as well as others. Joel was great. Not a pressure sales at all. We were allowed to take the vehicle out on a good test drive while Joel stayed back at the dealership. We were both pleased with our experience and the professionalism Joel dispalyed during our brief visit. We purchased the vehicle and made the trip home in our new 335xi. When service became due, we once again decided to make the trip back to Tacoma, where we had purchased the vehicle. Here we were met by Keith Vanwinkle, service advisor, who got our vehicle in the shop almost immediately and also arranged for a loaner car. We decided to go out for breakfast while our car was being serviced. Keith actaully called us prior to his completetion estimate to let un know our car was ready to go. We were both impressed with our visit to the dealer, not only for the initial purchase but also for the fine service provided after the purchase. BTW: We love the car! More
Great service and very friendly people. They made leasing my first BMW a good experience. If all goes well with this car, I'll definitely be back there for another one in the future. Very responsiv leasing my first BMW a good experience. If all goes well with this car, I'll definitely be back there for another one in the future. Very responsive folks. I hope their service departement is just as friendly and helpful. More
I have been the proud owner of two BMW's. I had a 2003 X5 and am currently leasing the 2011 335d. 1st of all, I can't say enough about the quality of salesmanship. My sales advisor Gary Edinborough, X5 and am currently leasing the 2011 335d. 1st of all, I can't say enough about the quality of salesmanship. My sales advisor Gary Edinborough, worked with me on both. He is very knowledgeable and friendly. When I bought the X5, I knew exactly what I wanted. I called and spoke with Gary, and relayed my wants and needs to him over the phone. We then made an appt. for me to come in, as he had a couple on the lot that he thought would be perfect for me. Sure enough, the second one I test drove, I ended up driving off the lot that night. When I needed a fuel efficient car, I called Gary and at that point I didn't know what I wanted, just that I was looking for fuel efficiency. Again, we made an appt. for me to come in and test drive some cars. The very 1st car was the 335d. I was very impressed, not only with the car, but how Gary was able to put me in something that filled both my wants and needs. I am also very impressed with the service dept. Very friendly, very fast and everything is done when they say it will be done. I will be a life long NW BMW patron. More
BMW Northwest performed an exceptional job servicing my 2011 Z4. They got me in on the date I requested which was greatly helpful. Because I had to leave my car, they provided a courtesy drop off back to m 2011 Z4. They got me in on the date I requested which was greatly helpful. Because I had to leave my car, they provided a courtesy drop off back to my home, so I can jump in my other BMW. The service rep I dealt with, Keith, was exceptional. He's extremely courteous and friendly and kept me informed of every detail with my car. They even cleaned my car for me...man did they do an excellent job servicing my car and making her look clean and sexy! I had a great experience at this dealership and would highly recommend them to anyone who needs their Beamer maintained!! More
Incredible service! Friendly reps. Strongly recommend this dealership. David offered me and my daughter a courtesy vehicle to go get some breakfast while my vehicle was getting serviced. this dealership. David offered me and my daughter a courtesy vehicle to go get some breakfast while my vehicle was getting serviced. More
This is our third purchase from BMW Northwest. Kevin was our sales representative for the two most recent. Simply stated, the sales experience was exceptional - fitting what one expects from a dealership re our sales representative for the two most recent. Simply stated, the sales experience was exceptional - fitting what one expects from a dealership representing a premium brand automobile. Service is likewise superior. More
I went into the Fife BMW dealership where I bought my new car to get my oil changed for the first time. Oscar was the associate who greeted me and took care of me. He was fast and friendly. I told him that t car to get my oil changed for the first time. Oscar was the associate who greeted me and took care of me. He was fast and friendly. I told him that this was my first time in the service department and he explained everything to me as we went along. When my car was ready faster than promised he walked me out to my car and opened my door for me. I have always dreaded getting the service done on my previous car but not any more. The free snacks and coffee with cozy chairs and tv made it really easy to enjoy. The fee car wash and vaccuum was nice also. I will be back for sure! More
Whenever I have wanted service I get immediate attention with always an appointment in a timely manner. I always feel that I'm listened to and every attempt is made to address all of my concerns. Jay is alw with always an appointment in a timely manner. I always feel that I'm listened to and every attempt is made to address all of my concerns. Jay is always courteous and thoroughin making sure all the needed issues are addressed.I am a very happy BMW owner knowing that all my service needs will be cared for. More