BMW Northwest

I contacted Craig Williams at the dealership to talk about possibly leasing a vehicle (X1). Upon actually seeing one in person I knew it was not for me so I went back to the drawing board. Craig discu about possibly leasing a vehicle (X1). Upon actually seeing one in person I knew it was not for me so I went back to the drawing board. Craig discussed other leasing options with me keeping in mind a few requirements I provided him with regard to monthly payments, trade-in for my vehicle and terms. Also specific vehicle requirements (ex AWD). I live in Bremerton so much of our conversations and dealings after my initial visit were done over the phone. Craig was extremely responsive and listened to my needs so our phone calls were very productive. At no time did i feel like he was ignoring me since I was not on the lot. After seeing a 2012 335I xdrive on BMW NW website I wondered if I could negotiate a price that would be attractive enough for me to purchase instead of lease. Since it was a 2012 bought in 2013 Craig was able to negotiate a very attractive offer for me. I drove to the dealership that afternoon and that evening i had the keys to my new car! The negotiation and purchase was very easy and stress free for me. Sean in the Finance area also helped to make my experience pleasant. I will definitely recommend the BMW Northwest dealership and the people I worked with for the purchase of my new BMW! More

Kevin Lambert is an outstanding sales person. He actually listened to my needs and searched to find the right car rather just try to make a sale. I would recommend him in the future. actually listened to my needs and searched to find the right car rather just try to make a sale. I would recommend him in the future. More

My wife and I went to this dealership to look at used BMW's, looking spefically for a used 335i convertible. This was the first dealership we visited. All our previous searches had been online throughout BMW's, looking spefically for a used 335i convertible. This was the first dealership we visited. All our previous searches had been online throughout the country. As it turned out, they didn't have any used cars of the type for which we were searching. In talking with the salesman, Young Pak, he turned our attention to new vehicles of that type, which they did have. Furthermore, he explained to us the various options for owning one - purchase, lease, etc.. He was cordial, informative, helpful and low-key. Consequently, we left that day with a brand new, 2013 BMW 335i convertible. During the course of completing the agreement we dealt with a number of other people at the dealership. They too were very cordial and helpful. All in all, we had a great experience with BMW Northwest and would highly recommend them if you are looking for a BMW. More

Over the years I have bought four cars from BMW Northwest (new and used) and have faithfully used their service department to keep my cars in excellent condition. Without exception, I have been treated as a (new and used) and have faithfully used their service department to keep my cars in excellent condition. Without exception, I have been treated as a valued customer by both the sales and service staff, and my cars have been maintained in top notch condition. The staff is knowledgable, respectful, and friendly, the service technicians are thorough and professional, and the facility is always clean and welcoming. I have recommended BMW Northwest to others and will continue to do so. More

Wow!! By far the BEST car buying experience EveR! Ron made you feel comfortable right off the bat and was truly there to listen to your needs and wants. I got to sell my previous X5 ( in which they did f made you feel comfortable right off the bat and was truly there to listen to your needs and wants. I got to sell my previous X5 ( in which they did for me... with a small fee)and customize my NEW 2013 X5d. I'm absolutely astonished with the communication throughout the whole waiting period in keeping me up to date and answering my eagerly emails to see where my new baby was at and when it was going to arrive at the dealership. Ron was not your typical salesman by NO means.. He truly is kind, caring and makes sure you know EVERY little detail about your car before you leave him and the lot. He even presented me with a little award to congratulate on my new purchase. I highly recommend Ron Hansen from Fife BMW. More

This dealer redefines what the luxury car buying experiance should be. There were closer dealers, several actually. But none seemed eager to care or to even try to earn my buisness. Ron Hansen is th experiance should be. There were closer dealers, several actually. But none seemed eager to care or to even try to earn my buisness. Ron Hansen is the man and a consumate professional. This is the only dealer to by BMWs from. Period. They really value each customer. More

Good dealership. Friendly salesman. No pressure sales. Third bmw i have leased from them. They are very low key and muche easier to negotiate than Seattle dealers. Third bmw i have leased from them. They are very low key and muche easier to negotiate than Seattle dealers. More

OUTSTANDING! I went to BMW Northwest to see and test-drive either a used 2010 BMW 5 series or a 2008 Mercedes-Benz E550 that they had on the lot. I came prepared to buy, BUT only if everything fel test-drive either a used 2010 BMW 5 series or a 2008 Mercedes-Benz E550 that they had on the lot. I came prepared to buy, BUT only if everything felt “right.” In my experience buying cars, I am usually put off by something about the dealership, the salesmen, their sales tactics or the appearance of the showroom. (I'm pretty nit-picky about minor stuff, being a military surgeon. Yes, I actually look for high dust on picture frames in a lobby!) First off: I am always gun-shy about getting out of my car to look at cars on a lot because the salesmen usually swoop in like starving vultures and start pressuring you with statements like, “What’s it gonna take to get you into one of these babys TODAY?!” Even though I was dreading the worst, this experience, with Ron has changed my perception forever. Ron Hansen greeted both my wife and I very professionally and was a true gentleman from the second we met him. He offered to show us anything on the lot that wanted, and he didn't try to pressure us or “steer” us to a new or used BMW. He was a straight talker and very helpful in showing us the comparison between the BMW 5 series and the Mercedes-Benz E550 that I was eyeing. His knowledge-base about the whole BMW line is astounding, even knowing all of the different engine types and outputs and when the revisions are made. He made us feel like family and even called the day after to check up on me and make sure we were satisfied with our purchase (I got the E550). The BMW Northwest lobby/customer service area is impeccably clean and offers a variety of food and drink items to keep your stomach from growling while you look at cars. If you want to buy a new or used BMW, or if you want to buy one of the other makes of used cars they have on the lot, insist on talking to Ron. Working with him will put your mind at ease as well as change your perception of the buying process as a positive experience. What a fantastic experience! More

I purchased a CPO BMW 528i over Thanksgiving weekend 2011. Like any used car, there are possibilities of problems. I have had my car serviced a couple of times for warranty issues. Both times, the se 2011. Like any used car, there are possibilities of problems. I have had my car serviced a couple of times for warranty issues. Both times, the service managers/department have been really helpful. I was able to get service times that worked for my schedule, I was also able to get a loaner while they worked on my car. My recent experience this past June 2012. A simple request to fix my headlamp turned into a full blown maintenance work up. No problem because it saved me the time to come back in a couple of months. More

I have always had excellent service from BMW Northwest. Jay Senon has been my service advisor. He is very knowledgeable and always fully explains the work to be done. The car is almost always ready when Jay Senon has been my service advisor. He is very knowledgeable and always fully explains the work to be done. The car is almost always ready when promised, and has been washed and vacuumed. More