BMW Northwest

This was our first BMW purchase. It took us a few visits to determine this was the vehicle for us. Our client advisor, Ron Hansen, met with us each time, answering questions, showing us options, test drives to determine this was the vehicle for us. Our client advisor, Ron Hansen, met with us each time, answering questions, showing us options, test drives, etc. He was very professional and pleasant to work with. When it came time for the sale, the negotiation was the smoothest transaction we have had when purchasing a vehicle. Ron provided everything we asked for and offered a fair price. On delivery day, Ron methodically went over every function in the vehicle. Clearly explaining how everything worked. Everyone at the dealership is friendly and very knowledgeable. We will definitely be sharing our experience with others. More

We purchased our first BMW in 1999 from BMW Northwest through Ron Hansen. We have always made it a point to see Ron Hansen first when considering another vehicle purchase. Since then, we have purchased through Ron Hansen. We have always made it a point to see Ron Hansen first when considering another vehicle purchase. Since then, we have purchased three BMW’s from Ron, with our most recent purchase of a 2012 328i Sport. With every purchase experience, Ron has been outstanding to work with…absolutely no pressure, listens to our concerns, very knowledgeable, proves to be trustworthy, and personalizes the purchase experience. We also want to give kudos to Susan Grissom as well. Both she and Ron are diligent in following through with service after the sale! Susan was prompt to follow up with phone calls and e-mails concerning extended warranty questions we had. Ron promptly contacted us within a day or two after our purchase to ensure we were happy with the car and to address any additional questions we had. Ron has even “checked in” with us several times since! As always, Ron is the consummate professional and is a pleasure to work with! We highly recommend BMW Northwest! More

My wife and I were in the market for an SUV with a third row seat and I came across several local listings for Jeep Commanders, but in the end our local dealers in the DC metro area were unwilling to provid row seat and I came across several local listings for Jeep Commanders, but in the end our local dealers in the DC metro area were unwilling to provide a price over the phone and insisted that we come in person to get the "real price." Instead of wasting my time in a protracted kabuki dance with the local dealers, I went to the Internet and located the newest and lowest mileage Commander in the country, which happened to be at BMW Northwest. I called an talked to Ron Hansen who informed me that the car was being held and that he would find out if it was available. Fortune favors the bold and at times the lucky, and the deal fell through and the Jeep still available. I made an offer and BMW Northwest met us halfway, and with that we had a Jeep... but it was 2700 miles away. Not a problem. I asked Ron for the names/contact info of transport companies BMW Northwest used/trusted and inside of 2-hours Ron initiated contact and the Jeep was set-up for delivery. The day the Jeep went out Ron had a few photos taken and personally saw to it that the Commander was loaded and on its way. Ron kept us apprised of every detail throughout the transaction and the story ends with our family having a vehicle that is better than advertised and the good fortune of dealing with a great company and a terrific salesman! Ron Hansen and BMW Northwest are class acts and dealt honestly with me and set the standard for great customer service. More

BMW Northwest has always provided me a consistent high level or service. I have either leased and or serviced my BMW there for over 12 years now. Their Service Department always delivers over and beyo level or service. I have either leased and or serviced my BMW there for over 12 years now. Their Service Department always delivers over and beyond. I highly recommend BMW Northwest. More

I have never had a problem getting my car serviced at this dealership. I like the fact that they make sure you understand what they are doing with your car and what possible future items will need to be this dealership. I like the fact that they make sure you understand what they are doing with your car and what possible future items will need to be addressed in the future. The employees are friendly and professional. I would recommend this dealership. More

Needed 50,00 mile service so I came in and had a great experience. From being greeted to reviewing what needed to be looked at I was impressed. The work was done early and they even washed the car on a experience. From being greeted to reviewing what needed to be looked at I was impressed. The work was done early and they even washed the car on a rainy day! I am disappointed my car is running great because I can't go in for another great experience. More

The dealership has much going for it...nice clean facility and staff, service support and knowledge of the staff is excellent. Work is done to the highest standards and we are kept informed about wh facility and staff, service support and knowledge of the staff is excellent. Work is done to the highest standards and we are kept informed about what problems or issues were found and options to resolve are presented with focus on long term solutions and also the cost of options is presented. Cost of part & service is expensive...however you get what you pay for and the expected life of the cars is exceptionally long. Our experience with the sales staff has been very good and the finance manager is wonderful and most helpful. Rich and Keith in the service dept are the folks we know, trust, and look to for help with repairs and service. More

My wife and I have been customers of BMW Northwest since our first purchase in 1987. We have had the opportunity and privilege of working with several sales staff members, as well as several service and par our first purchase in 1987. We have had the opportunity and privilege of working with several sales staff members, as well as several service and parts staff. Over the years we have seen changes in the auto industry as well as changes at the dealership in personel, decor, and even location. One thing that hasn't changed is the cordial yet profesional experience we've always had whether it be puchasing, repairing, buying parts, or just simply answering a question. This goes hand in hand with the quality of the BMW line. This dealership completes the experience of driving an awesome automobile. More

I purchased my Z4 in 2011 and love it. Shawn was my advisor and spent quality time finding me the vehicle I wanted and getting it delivered quickly. He also took the time to explain the features on th advisor and spent quality time finding me the vehicle I wanted and getting it delivered quickly. He also took the time to explain the features on the car on pickup day. It was a pleasant and worry free experience. I also had my annual service completed recently. My appointment was at the time I wanted it to be. The service team was prompt and completed the work on time. I highly recommend this dealership for their terrific customer service and focus on ensuring my expectations are exceeded. Thank you, Connie Corwin Kent, WA More

BMW Northwest is truly an outstanding dealership! There was absolutely no pressure! Our Client Advisor (Young Pak) is very knowledgeable and was able to show us every feature on the BMW X5 to the level of was absolutely no pressure! Our Client Advisor (Young Pak) is very knowledgeable and was able to show us every feature on the BMW X5 to the level of detail we desired. He actually made our experience fun! The entire staff is friendly and you can tell that they truly want your experience at their dealership to be the best you have ever had. Several of the departments (Management, Service, Finance) at BMW Northwest followed up with us via email after our purchase. They all welcomed us to their family and invited us to let any of them know if we needed anything. The personal interest and level of commitment by the BMW Northwest staff to the customer is truly exceptional! We absolutely love our BMW and we will go back to BMW Northwest again in the future. When you need a BMW and want to be treated well, you must go see our new family at BMW Northwest! Mark and Laura Paylor More