BMW Northwest

I had an awesome and completely stress-free experience buying my 328xd from Ron Hansen. I really just lucked out getting connected with Ron. The 328d looked great on paper, but I wanted to see if my kid buying my 328xd from Ron Hansen. I really just lucked out getting connected with Ron. The 328d looked great on paper, but I wanted to see if my kids fit in the back seat. The BMW dealers closer to home didn't have any 3-series wagons in stock. I called BMW Northwest and for whatever reason they connected me to Ron who said they had a wagon. They're more than an hour from our house, but sure -- road trip. :) Ron spent a ton of time chatting with me that day about BMW in general, the 3-series, diesels, European delivery, etc, etc. It was clear from the start that he was super-knowledgeable. Later on we drove down again to test drive the car. Again Ron spent plenty of time with me and made sure all my questions were answered. He showed me the car configurator on bmwusa.com and sent me home to plan my dream car. I got the Costco price on the car, so no negotiating. Just, "Here's what I want", "Ok, here's the price". Easy peasy. I picked up the car a couple days ago. No hard sell on the extras from the finance office. I was expecting to get bullied a bit there. Isn't that the car dealer stereotype? Anyway I was pleasantly surprised. Then after 45+ minutes getting a tour of the car from the BMW Genius, Ron got me ready to drive off. He pointed out a few features in the back of the car and that quickly turned into a second tour of the car. :) We didn't wrap that up until about 20 minutes past the dealership's closing time, and really that was because my wife called wondering if I had left yet. ;) Could I have bought the same car from the dealer that's 20 minutes from my house? Sure. But I'm convinced I couldn't have found a more knowledgeable, helpful, and transparent salesperson than Ron. I'll definitely recommend him to my friends and family. I tend to keep my cars for a long time. Hopefully Ron will still be around in 2025 when I need my next car! More

I am a special needs customer, and Jimmy Barber really went above and beyond for me. He brought the deal to me, which was very important to me, as I am in chemo right now. Cudos to Jimmy Barber for being went above and beyond for me. He brought the deal to me, which was very important to me, as I am in chemo right now. Cudos to Jimmy Barber for being a caring human being, and many thanks to the good people of BMW Northwest. Thanks again, Scott Armstrongf More

I had an amazing experience at BMW Northwest! Great selection and value. No hassles, and easy to work with. I received a great deal on my new 2014 335i xDrive - better than any other dealership in th selection and value. No hassles, and easy to work with. I received a great deal on my new 2014 335i xDrive - better than any other dealership in the entire region. Bruce spent great time and detail going over the vehicle's features. I couldn't have asked for a better experience. Since the purchase, Bruce has checked-in to ensure all my questions are answered and if I need anything. Thank you so much!!! -James Mitchell More

Kevin Lambert... He is THE reason I bought my car at BMW Northwest... Honesty, INTEGRITY and TRUST. No games just honest respectful dialog and assistance. I considered several other dealers including thos Northwest... Honesty, INTEGRITY and TRUST. No games just honest respectful dialog and assistance. I considered several other dealers including those in Tacoma, Seattle, Bellevue and Bellingham and didn't come across anyone as professional and non-pressured as Kevin. BMW Northwest you have an Outstanding employee hope you recognize it. I'd recommend close friends and family members to get their car at BMW Northwest. More

My husband and I just bought our 3rd BMW from BMW Northwest. Our salesperson, Ron Hansen, was a pleasure to work with. We were able to purchase the vehicle at a very fair price and the entire buying Northwest. Our salesperson, Ron Hansen, was a pleasure to work with. We were able to purchase the vehicle at a very fair price and the entire buying experience was quick and enjoyable! More

There are many reasons to get a BMW through this dealership, I will relate this as it apples to me. Last year, we lost our business and during our difficult times, BMW stood beside and with my wife dealership, I will relate this as it apples to me. Last year, we lost our business and during our difficult times, BMW stood beside and with my wife and I. We were able to. Keep our BMW and even more so, the experience was positive and caring. This is coming from the BMW financial. From this time period, it opened our eyes even more to the BMW product and just how good it really is. Mark roushert, our BMW representative, worked with us the first time and again, just recently as we moved into a current version of the BMW 328I..all wheel drive. Mark is the type of person, he will ask you when you want to do, your needs, and try to see if he can find a car that will fit your needs and not more than that. Mark will tell you the pros and cons as compared to other cars,sure that's his job but he leaves you feeling informed and under no obligation or pressure. He is a very matter of fact person and my wife and I felt we were not really working with a salesman but a person you can trust. When we brought our previous car in of or servicing, we were able to drive the same version of my wife's car but the current years model. It was so nice, but you immediately saw and felt changes that have evolved with the car or, this particular model. When you see and feel these changes, especially when it's something you may have suggested in a survey you feel as if you were actually heard. I am a huge safety nut, as I. Am a long haul trucker and one of the changes that stood out was the LCD screen that was mounted in the top portion of the dash. This will keep your head away from the interior of the car whil driving more heads up so you will not completely miss what going on around you. The functionality of the changes make it a safer car to use but also user friendly . From the receptionist as you come in the door who really treats you kindly, to any of the sales staff and service staff, you are really treated well and they are constantly asking you if you are being taken care of. They are not being pushy, just wanting to be sure you're alright and being taken care of and acknowledged. The dealership is undergoing renovations currently, and these folks still maintain their high quality of service and care as if it was another normal day there. There was a time, that I did not like going to car dealerships as you felt like it was you against them, nothing is further from the truth with this dealership. Like anything in life, respect goes both ways, these folks go out of their way to make you feel comfortable, give them a chance and even if you did not buy a car from them, you will leave feeling much better informed as to all aspects of a vehicle purchase and knowing what your budget can afford. Another thing, there are dealerships you go to that sell vehicles of this high quality, and you have to get beyond the noses of anyone you might encounter on the staff. Once again, this dealership is so much the opposite, just because you are not über rich does not mean you cannot afford a BMW but most of all, the folks at this dealership relate and are there for you, they all work and make a living just as we do and it reflects in how you are treated. My wife flora and I worked with mark roushert, but I have had time to chat with the other staff from the receptionist through management, you'll not be disappointed. I love to talk, so I know they were more than accommodating to me when I started chatting away. What's more, these folks listen, when they see you later down the line, a subject will come up they will ask you about, at that point, I know that floras and my loyalty will remain with BMW and also the particular dealership. Sure you can buy a BMW any where, but coming to this dealership will be an eye opener in the sense you are working with real folks who understand your needs. They will work with you as I mentioned absolutely no pressure or mind games. In the big picture, as a customer, sure were super important, but remember, we also need to keep in mind we are working with another human being, not a machine. Keep your attitudes at home, you'll find nothing but a great experience and plenty of friendly folks and great coffee and snacks! That's the truck driver part of me, locate coffee and snaks first, the rest will come! BMW is a great product, wonderful staff following great relationship principles and just good folks to work and deal with. Go see them, you'll not be disappointed. Told you I can talk! Have a wonderful year and god bless Ed and Flora Brier More

I recently ordered a brand new BMW 428i from BMW Northwest in Fife, Washington. The experience has been one of the best that I have ever had with a dealership. My car arrived about one month befor Northwest in Fife, Washington. The experience has been one of the best that I have ever had with a dealership. My car arrived about one month before expected. I was notified immediately. My sales representative got me through paperwork quickly, and the financial services representative answered all of my questions about payments. After I signed all of the paperwork, BMW assigned someone to go over all of the buttons and features of my vehicle, which was exceedingly helpful. Overall, a great experience, will definitely purchase from this dealership again! More

I have purchased a car or two in my history, but to be perfectly honest, I have never had a car buying experience like the one provided to be by Ron Hansen and team at BMW Northwest. My wife and I had o perfectly honest, I have never had a car buying experience like the one provided to be by Ron Hansen and team at BMW Northwest. My wife and I had originally started our day shopping across the highway with, dare I say, Audi. When we felt underwhelmed by the vehicle and sales staff, we left to return home, a little deflated. My wife really wanted to look at the BMWs, especially since it had been my dream car since I was little. I, however, never really thought I could afford one. Upon arriving, we were greeted by a gentlemen (whom we later came to know as Ron) and he asked if there was anything he could do to assist us. I explained our situation and that we were curious to learn a little about the BMW 3 Series. Ron Hansen was by far the most knowledgeable and thorough sales person I have ever encountered; and I work in Sales Management myself. Ron did not hesitate to sit us both down in the car, and go over the car in its entirety, focusing on what interested us the most and working from there. After explaining a few of the mechanics, we took a decent test drive and were able to really experience a lot of what we had been told about in terms of the driving mechanics, ride, and performance of the vehicle. For me, there was no doubt I NEEDED this vehicle, but again, i was concerned about affordability. Before, during, and after the test drive, not once was I made to feel pressured about a buying decision. Ron made my wife and I feel like we were on an episode of Top Gear with his information leading into a drive! It was great! Ron was friendly and fun in his own, quirky way, which could only be genuine and not rehearsed. I inquired into pricing and financing vs. Leasing, and Ron took the time to make sure I fully understood the pros and cons to both! After a very simple, no hassle explanation of pricing, I saw really how affordable the vehicle of my dreams could really be! However, due to my "neediness" as a customer and the amount of Ron's time I required, we had run VERY short on time. I asked if there was a way to expedite the rest of the process, and Ron jumped into action partnering with the rest of the team at BMW Northwest and got me in and out of financing (nice woman, forget her name), signed up for my BMW online/safety features, went through the car with me and it was washed and looking BEAUTIFUL! After you drive off, that tends to be the end of contact that most consumers have with their dealership. BMW Northwest has gone even further and continued to make sure I am happy and well taken care of since I have purchased. So much so, I noticed a day after a driving a weird chip in the door hinge on my drivers side, and inquired about it. I don't know for sure if it happened the first night of driving or before I purchased, but it wasn't even an issue to BMW Northwest. They wanted to make sure I was completely satisfied no matter what/when, so again, they reached out to their detail team and body shop and whisked me down to have the chip filled, sanded and polished and now I am looking better than ever. In all reality, it wasn't that big of a deal, but i appreciate that to them, it was! It was almost as if they didn't want one of the cars THEY sold or that came from their dealership with the small chip in it. It was amazing. Since then, I continue to go back for accessories and courtesy washes all too frequently! BMW Northwest has become my home away from home, and Ron has become a friend and he and his team have earned ALL of my future business. More

Craig was honest and truly a pleasure to deal with. I will recommend BMW NW to anyone who asks! Great job Craig! No hard sell Honest and knowledgeable Great follow-up Simple loan processing will recommend BMW NW to anyone who asks! Great job Craig! No hard sell Honest and knowledgeable Great follow-up Simple loan processing More