BMW Northwest

Good dealership. Friendly salesman. No pressure sales. Third bmw i have leased from them. They are very low key and muche easier to negotiate than Seattle dealers. Third bmw i have leased from them. They are very low key and muche easier to negotiate than Seattle dealers. More

This dealer redefines what the luxury car buying experiance should be. There were closer dealers, several actually. But none seemed eager to care or to even try to earn my buisness. Ron Hansen is th experiance should be. There were closer dealers, several actually. But none seemed eager to care or to even try to earn my buisness. Ron Hansen is the man and a consumate professional. This is the only dealer to by BMWs from. Period. They really value each customer. More

OUTSTANDING! I went to BMW Northwest to see and test-drive either a used 2010 BMW 5 series or a 2008 Mercedes-Benz E550 that they had on the lot. I came prepared to buy, BUT only if everything fel test-drive either a used 2010 BMW 5 series or a 2008 Mercedes-Benz E550 that they had on the lot. I came prepared to buy, BUT only if everything felt “right.” In my experience buying cars, I am usually put off by something about the dealership, the salesmen, their sales tactics or the appearance of the showroom. (I'm pretty nit-picky about minor stuff, being a military surgeon. Yes, I actually look for high dust on picture frames in a lobby!) First off: I am always gun-shy about getting out of my car to look at cars on a lot because the salesmen usually swoop in like starving vultures and start pressuring you with statements like, “What’s it gonna take to get you into one of these babys TODAY?!” Even though I was dreading the worst, this experience, with Ron has changed my perception forever. Ron Hansen greeted both my wife and I very professionally and was a true gentleman from the second we met him. He offered to show us anything on the lot that wanted, and he didn't try to pressure us or “steer” us to a new or used BMW. He was a straight talker and very helpful in showing us the comparison between the BMW 5 series and the Mercedes-Benz E550 that I was eyeing. His knowledge-base about the whole BMW line is astounding, even knowing all of the different engine types and outputs and when the revisions are made. He made us feel like family and even called the day after to check up on me and make sure we were satisfied with our purchase (I got the E550). The BMW Northwest lobby/customer service area is impeccably clean and offers a variety of food and drink items to keep your stomach from growling while you look at cars. If you want to buy a new or used BMW, or if you want to buy one of the other makes of used cars they have on the lot, insist on talking to Ron. Working with him will put your mind at ease as well as change your perception of the buying process as a positive experience. What a fantastic experience! More

I purchased a CPO BMW 528i over Thanksgiving weekend 2011. Like any used car, there are possibilities of problems. I have had my car serviced a couple of times for warranty issues. Both times, the se 2011. Like any used car, there are possibilities of problems. I have had my car serviced a couple of times for warranty issues. Both times, the service managers/department have been really helpful. I was able to get service times that worked for my schedule, I was also able to get a loaner while they worked on my car. My recent experience this past June 2012. A simple request to fix my headlamp turned into a full blown maintenance work up. No problem because it saved me the time to come back in a couple of months. More

I have always had excellent service from BMW Northwest. Jay Senon has been my service advisor. He is very knowledgeable and always fully explains the work to be done. The car is almost always ready when Jay Senon has been my service advisor. He is very knowledgeable and always fully explains the work to be done. The car is almost always ready when promised, and has been washed and vacuumed. More

Work was for a recall and oil and filter change. Work was completed very fast. The staff was courteous and polite and the dealership was tidy and clean was completed very fast. The staff was courteous and polite and the dealership was tidy and clean More

My service for my BMW went well. They were able to fit me into the schedule right away. I was greeted in the service department promptly. They had my car ready in the time frame that they quoted. The pic me into the schedule right away. I was greeted in the service department promptly. They had my car ready in the time frame that they quoted. The pice was good beacause it was covered with the lease. More

While stationed in Bahrain my husband bought our new 535i through military sales and had it shipped to Tacoma with just 15 miles on it. The GPS was not installed overseas and a code was not provided. BMW a through military sales and had it shipped to Tacoma with just 15 miles on it. The GPS was not installed overseas and a code was not provided. BMW at Fife, WA helped us work with BMW North America to secure a code and install the GPS software. This was not an easy process, and BMW Fife stuck by our side. We were supplied with a loaner car of the same caliber as our own car hassle and cost free. When our car was ready, Ron Hansen patiently walked me through all the "bells and whistles" of our car. I am pleased with the service, courtesy, and professionalism at BMW of Fife; enough to continue driving the hour it takes to travel to this dealership/service center. More

Stellar customer service is the benchmark for all others to strive for as BMW Northwest attains each and every time. Jay Senson exceeds expectations in every category-scheduling,evaluating and providing alt to strive for as BMW Northwest attains each and every time. Jay Senson exceeds expectations in every category-scheduling,evaluating and providing alternate transportation when possible. Total custermer satisfaction always with a cando attitude. More

I always look forward to my service at BMW Northwest. It I always look forward to my service at BMW Northwest. It is a class dealership! They have a beautiful showroom and waiting area. Most importan I always look forward to my service at BMW Northwest. It is a class dealership! They have a beautiful showroom and waiting area. Most important though are the people that work there. The quality of service performed on my 2012 BMW 128i coupe and two previous BMW's has been exceptional! The service advisers are outstanding! The service adviser I have dealt with most is Rich Knoll. He dresses and speaks professionally, is quite knowledgeable, has a good sense of humor. He always follows through to make sure the the workmanship has has been completed in quality fashion. More