BMW Northwest

Above and beyond always It is always a pleasure to bring my car in to be serviced at BMW Northwest. The staff is always friendly and very willing to help in any way. This l It is always a pleasure to bring my car in to be serviced at BMW Northwest. The staff is always friendly and very willing to help in any way. This last visit I had planned on waiting for my car but the rep suggested a loaner car and just like that I was out the door running errands. Thanks for the great service. More

Outstanding Customer Service After the Sale I wanted to take a few minutes to share the outstanding experience I had recently with the Service Dept at BMW Northwe I wanted to take a few minutes to share the outstanding experience I had recently with the Service Dept at BMW Northwest and, in particular the effort put forth by your advisor Mike Dimmitt. His courtesy, patience and attention to detail should require no further expansion from me, as I’m sure the entire staff has had ample opportunity to witness that themselves. But inasmuch as the actual purchase experience when I purchased my 328i was a pure delight, the requirement for service shortly thereafter was one I did not look forward to experiencing. But I was very, very pleasantly surprised. Within a week or so of my purchase, I brought my car to BMW NW for a quick wash. I only live in Federal Way, by the Wild Waves park, so I am not that far away. I received my wash but as soon as I got home to complete the wipe-down of the door jambs, window sills, etc., I saw several large stains etched into the paint, spread all over the back end. These were acid-type stains that had etched right into the paint. As it turns out, the very last thing I was doing before I came down to get my car washed was to transfer a few things like a blanket, emergency water, and the like to my new trunk and there were no such spots. And since none appeared on the bumper area, they could not have splashed up from the road. The only conclusion was that this had to have occurred accidentally at the dealership while I was receiving my wash. There was simply no other explanation. Now, to bring my car back and explain this scenario to any dealership could have been a brutally uncomfortable situation. Mike was the service advisor to whom Larry Williams (Sales)introduced me, and he was very interested in hearing my story. As he should, he tried the common methods to removes some of the stains but, as I had seen myself, these were etched right in to the paint, such as an acid, solvent, or perhaps some splashed brake fluid or anti-freeze could do. So Mike no doubt discussed this with management, and very promptly and politely put my mind at ease that one way or another, BMW NW would make this right. The solution was to get some paint work on the trunk lid and rear panel, which was done beautifully and covered by BMW NW. Mike explained that while I could provide no empirical proof that the stains occurred at your facility, he agreed with me as a gentleman that there really was no other explanation, and accepted my honesty in an effort to do right by a new customer. This speaks volumes as to the integrity of the dealership, of Mike, and of the team with which he works. I have no hesitation in bringing any service needs for my BMW to BMW NW and will specifically ask for Mike every time. He and your entire team demonstrated to me my importance as a customer beyond the initial sale and I will be sharing my enthusiasm for working with BMW NW. Follow up: Over a month later and BMW NW has continued to be an excellent partner, dealing with my phone calls for technical help and other mechanical-related questions. Cannot recommend them highly enough. They were excellent on the sale and are excellent post-sale. More

Luv BMW Northwest for All Around Excellent Service BMW Northwest is an experience in itself! The showroom and service center is like walking into an expensive hotel lobby. The staff is exceptionally fr BMW Northwest is an experience in itself! The showroom and service center is like walking into an expensive hotel lobby. The staff is exceptionally friendly and helpful. My service advisor, Oscar, is always on top of his game with professional, courteous, and complete details on the service during my visit. I like the details, and I love that BMW Northwest makes me feel that the customer is the most important person that walks through their door. They will take care of your car AND they will take care of you! More

An Oil Change But So Much More i took my newly purchased 328i in for service and was blown away at the professionalism towards customers displayed at BMW Northwest. Will return ofte i took my newly purchased 328i in for service and was blown away at the professionalism towards customers displayed at BMW Northwest. Will return often. More

Bmw service I appreciate the orofesdionalism the care and the accuracy with which my service advisor handles my bmw service appointments I also appreciate the lo I appreciate the orofesdionalism the care and the accuracy with which my service advisor handles my bmw service appointments I also appreciate the loaners that keep me from being late to work or scheduled appointments Bm W Northwest is the best!! More