BMW Northwest

Very satisfied customer I have been a customer since 2009, Dave Quinn has been the best customer service person ever he gives over 100% of him to make sure our needs have bee I have been a customer since 2009, Dave Quinn has been the best customer service person ever he gives over 100% of him to make sure our needs have been met. When I have any questions or problems with our cars I'm confident that he will make sure that our cars will be taken care off. Thank you very much to Dave Quinn!!! More

Could not ask for a better overall experience. My family has purchased a handful of cars through BMW Northwest and we would not consider going elsewhere. Their sales staff is so friendly and helpf My family has purchased a handful of cars through BMW Northwest and we would not consider going elsewhere. Their sales staff is so friendly and helpful, without being pushy. Their service department is professional, straightforward and timely. The loaner car program is outstanding - I've never been stuck without a car while mine is in for service. But beyond sales and service, BMW Northwest is a just a fun place to be. The facility is clean, welcoming and always stocked with fresh coffee and snacks. Not to mention, the showroom always has a cool lineup of new cars on display. I could not imagine a better overall dealership experience! More

Ouststanding! Recently I scheduled a service appointment for my 2012 528i and I could not have been more pleased with the service I received. From the time I arrive Recently I scheduled a service appointment for my 2012 528i and I could not have been more pleased with the service I received. From the time I arrived to my shuttle ride to and from the dealership the level of service was exceptional. My service adviser Keith took the time to answer all of my questions and even gave me some helpful advice for up and coming service needs. As far as I am concerned Keith went above and beyond my expectations and I truly enjoyed the overall experience. Thank you BMW Northwest! More

service summary I have been a customer since 2003 when i purchased my 2013 x3.the service has been timely and efficient each time .the facility is great and the servi I have been a customer since 2003 when i purchased my 2013 x3.the service has been timely and efficient each time .the facility is great and the service manager took care of my car.(oskar) More

Exceptional Professionalism and Quality - Priceless! I've been bringing my BMWs to BMW Northwest since arriving to the area in 2005. My most recent visit for service in February is a reminder of why I r I've been bringing my BMWs to BMW Northwest since arriving to the area in 2005. My most recent visit for service in February is a reminder of why I return time and time again. I had confused my scheduled service appointment showing up one day earlier. Did they turn me away and ask me to come back the next day as originally scheduled? Nope. They worked me into their schedule without hesitation for that day understanding I already took time off work to get it done. For his keen understanding of my situation and true professionalism, I would recommend Mr. Keith Vanwinkle to anyone. I'm consistently very appreciative of the work performed and the customer service provided. The professionals at BMW Northwest's service department are both top-notch and customer-centered. BMW Northwest is doing very well serving its customers' needs. For those who feel otherwise I leave this quote: If you think it's expensive to hire a professional, just wait until you hire an amateur ~unknown. I am more than satisfied for the quality of work performed and the level of customer service your team provides! More

Excellent Service Rating My husband has been a customer of BMW for 30+ years and I since 2007. We both have 2004 BMW's, mine a 325CI and my husband has an X3. Our Service Co My husband has been a customer of BMW for 30+ years and I since 2007. We both have 2004 BMW's, mine a 325CI and my husband has an X3. Our Service Consultant is Dave Quinn. We have had nothing but outstanding service on our vehicles, thanks to Dave, and they have been so well maintained by BMW that we both get comments on how great they look, and surprised reactions when we tell them the year of our vehicles. Any service completed by BMW has been well diagnosed and quickly taken care of. Our vehicles still run well and look amazing. The ratings above only allow for a five, but our rating would be a 10. BMW has always provided a loaner for us as long as needed and have an excellent waiting area maintained with great coffees, juices, water and snacks and available personnel to assist or answer concerns. Would we buy another BMW? Yes, Yes and Yes. Great Service, Amazing Vehicles, Latest Technology - Come on, what's not to love? a SPECIAL THANK YOU TO DAVE, DIANE AND CHELSEA . Happy New Year to all the staff who have so thoughtfully been like family throughout the years. More

Amazing professionals and dealership. I buy a lot of cars and I recently had one of my best car purchase experience ever at BMW Northwest. Allen Deen, the General Sales Manager, took time I buy a lot of cars and I recently had one of my best car purchase experience ever at BMW Northwest. Allen Deen, the General Sales Manager, took time out of his busy schedule to make me feel like my business mattered and he was superb in giving me an outstanding price with no "game" playing, superior service and perfect follow-up from the choosing of the car to the delivery. The whole staff from Kevin Lambert (Sales), to Eddie Bang (Sales Manager), to Susan Grisson (Finance) and to Annie Steenson (Delivery) was friendly, knowledgeable and very professional, and they constantly made me feel they cared about me and my business. Kevin was excellent in his customer approach and suggestions and very approachable, and Susan was a joy to work with as she helped minimize the "dreaded" paper work that goes with buying a new car. Truly one of my rare "pain-free" and non-stressful experience with a new car purchase. Kudos to Mr. Scharmach, the owner, for providing such special cars in such a beautiful building, and hiring superior professionals who care and know how to service their customers. I am a repeat customer and will continue to come back to this special dealership! More

First bmw purchase This was out First bmw purchase and I couldn't be more satisfied. We purchased our used BMW through the used car sales department and our sales perso This was out First bmw purchase and I couldn't be more satisfied. We purchased our used BMW through the used car sales department and our sales person took very good care of us along the way. He was very attentive, kind and knowledgeable of the BMW he was very attentive kind and knowledgeable of the BMW on my bill automobile. We have been happy with our purchase and would highly recommend this dealership More

BMW Service My experience at BMW Northwest has been nothing less than completely outstanding during 3 separate visits. A professional, courteous staff and great a My experience at BMW Northwest has been nothing less than completely outstanding during 3 separate visits. A professional, courteous staff and great amenities as one waits for the car! You cannot go Wong with these folks! More

Always caring and helpful Best service and always helpful service staff. They do their best to help get you in and out with as little pain as possible. They are the reason my Best service and always helpful service staff. They do their best to help get you in and out with as little pain as possible. They are the reason my family has stayed with the BMW brand. More