BMW Northwest
Fife, WA
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Came for the car left with an experience. From my first interactions with Brandon over the phone to my. To walking into the dealer ship to leaving with our new to us car. Everyone was amazing. From my first interactions with Brandon over the phone to my. To walking into the dealer ship to leaving with our new to us car. Everyone was amazing. Super friendly great experience all the way around. And to top it off we now own our first BMW. Customer service was amazing all the way through and has been one of the if not the best dealerships I have been to. We will be going back when we are ready for our next BMW. I wish I remember the name of the guy that helped us go through our car. He was amazing and knew the car in and out. We really appreciated the time and respect that comes from everyone from the dealership. More
Ex-Motorer goes BMW I had decided it was finally time to trade the Mini in for something more comfortable and with all of the modern safety features. Brandon worked with I had decided it was finally time to trade the Mini in for something more comfortable and with all of the modern safety features. Brandon worked with me several times before we found the right car that still gave some of the feel you get driving a Mini but with the size and features of a "grown up" car. My low miles 328 fit the bill. Brandon never pushed letting me go at my pace to figure things out. Once I found the right car, it was a quick deal with no haggling. They also did a great job walking me through the car and all of the new features. I am sure the service with be up to the same standards. More
great customer focus and friendly atmosphere! I had an excellent experience buying my new car from BMW Northwest! Brandon was professional and friendly, and took the time to listen to me to find o I had an excellent experience buying my new car from BMW Northwest! Brandon was professional and friendly, and took the time to listen to me to find out exactly what I was looking for. The whole group of people I dealt with made me feel welcome and valued. Great service! More
Outstanding customer service for an outstanding car. Brandon Barlow at BMW NW made buying my new 530 incredibly fast and pleasant. I was in a hurry and Brandon was so knowledgeable about the car and pu Brandon Barlow at BMW NW made buying my new 530 incredibly fast and pleasant. I was in a hurry and Brandon was so knowledgeable about the car and purchasing process everything went very smooth. He kept me well informed and made sure the process moved efficiently. Brandon was always ahead of everything so I was able to keep my schedule for the day. Because of people like Brandon, as well as Rich in Service, I will always be a BMW NW customer. Mark Hayes More
Best BMW dealer in the State of Washington I recently purchased my second BMW from BMW Northwest and once again the dealership took care of me as a valued customer. I worked with Chris Busch, I recently purchased my second BMW from BMW Northwest and once again the dealership took care of me as a valued customer. I worked with Chris Busch, pre owned manager, and sales person Jerry Fortner and was taken care of during a process that took a little more time than normal. Chris and Jerry kept me informed throughout and made sure that all was well and that I was satisfied with my choice of vehicle which was a 2018 X3 M40i. The people who work both in sales and service take customer care to a level that is not always experienced when purchasing a vehicle. Albeit this is a BMW dealer and expectations are high on the customer side but they went the distance to keep me satisfied. This is a privately owned dealership and they don't have to go to several levels of management to make a decision on pricing etc. A fantastic dealership and I will go back again when I am in the market for a new BMW. More
Best Buying Experience EVER! I went in for service and decided it might be time for an upgrade. I was fortunate to have been paired with Brandon Barlow and his facilitation of my I went in for service and decided it might be time for an upgrade. I was fortunate to have been paired with Brandon Barlow and his facilitation of my selection and purchase process was nothing short of expert. I required a specific vehicle with certain features and Brandon was very patient and helpful every step of the way. He also gave up time during his vacation to accommodate my needs. Five Stars for Brandon and BWM Northwest. More
Outstanding Customer Service The title says it all! Brandon was very professional during the whole process. Easy to talk to and NEVER felt any pressure during the deal of my new The title says it all! Brandon was very professional during the whole process. Easy to talk to and NEVER felt any pressure during the deal of my new BMW. Definitely exceeded my expectation when it comes to dealing with salesman. Thank you for the great experience! More
Complete Customer Care BMW Northwest provides excellent customer service from pre-sale to after sale. I bought a used BMW there in May and have been impressed by their pers BMW Northwest provides excellent customer service from pre-sale to after sale. I bought a used BMW there in May and have been impressed by their personalized service. The sales person explained key features of the cars and listened to what I was looking for. There was no hard sell. Once I purchased the car, I took it in for a minor trim repair, which was performed at no charge to me. The service department was very attentive, greeting me at the service bay, and directing me to my personal representative who guided me through the process. My car was washed before being returned to me. When my license plates came in, the service department once again made me feel like royalty with their excellent service. I visited the dealership for the car, but recommend them for their attention to their customers. The car is great too. More
Yes, five stars I just bought a new bmw, after shopping for 2 years and after a Volvo deal went sideways I found this team. I shopped three seattle area bmw dealershi I just bought a new bmw, after shopping for 2 years and after a Volvo deal went sideways I found this team. I shopped three seattle area bmw dealerships and not only was Northwest BMW the most helpful and knowledgeable but they also put together the deal I was looking for. Brandon was especially patient and exceeded all expectations. Definitely ask for him and know that he will not put you through any of the unnecessary stress usually associated with car buying. More
Great Service A week after purchasing, the on board computer notified us of a problem. The Service Department was very conscientious and willingly continued workin A week after purchasing, the on board computer notified us of a problem. The Service Department was very conscientious and willingly continued working until the solution was found. More