BMW Northwest

Ron Hansen, Susan Grissom, Eddie Bang, the BMW Geniuses (Annie, Olivia, Aaron) were phenomenal. They were all instrumental in my most recent purchase. We've bought our last 6 cars from Ron at BMW NW....he (Annie, Olivia, Aaron) were phenomenal. They were all instrumental in my most recent purchase. We've bought our last 6 cars from Ron at BMW NW....he's awesome! He is so pleasant, considerate, no pressure to buy, but we always leave with a new car. BMW NW is always available to assist with whatever your wants/needs may be. Such a great family of individuals. We have made such beautiful relationships with the members of BMW NW, so thankful to them! More

Larry Williams was outstanding at BMW NW. He was incredibly patient with our questions, responded thoroughly and never used a high pressure sales approach. Buying a quality car outside of our norma incredibly patient with our questions, responded thoroughly and never used a high pressure sales approach. Buying a quality car outside of our normal budget was a major budgetary consideration. Larry listened to our concerns and was helpful manuevering through the financial process. I strongly recommend Larry and the wonderful company and team at BMW NW. More

The good folks at BMW Northwest know the meaning of personal customer service. They are one of the few independently, family owned dealerships in the area, and there is a difference. Their sales team personal customer service. They are one of the few independently, family owned dealerships in the area, and there is a difference. Their sales team goes above and beyond to make sure you get the right car at a great price, and their service teams are simply outstanding. I highly recommend them! More

I made the decision to switch from an Audi to BMW. The team at BMW NW were knowledgeable in the vehicle and the difference of what I had vs what I wanted, responsive via email and phone calls, safe (foll team at BMW NW were knowledgeable in the vehicle and the difference of what I had vs what I wanted, responsive via email and phone calls, safe (following COVID guidelines), and most importantly, I didn’t feel as if I was being pressured to buy anything. looking forward to when I upgrade and working with them again. More

Second car from NW BMW. Both times the process has been quick and efficient. The dealer seems to have a really good selection of choice models and made the order process easy. quick and efficient. The dealer seems to have a really good selection of choice models and made the order process easy. More

Mark Rauschert and the team were great. They took care Mark Rauschert and the team were great. They took care of us very well and made the entire process easy and quick. Best car buying experience I ha Mark Rauschert and the team were great. They took care of us very well and made the entire process easy and quick. Best car buying experience I have ever had. Thank you More

I had the pleasure of working with Mark Rauschert and Brandon Barlow. I had purchased a brand new 328i GT in 2014 and had a wonderful experience. When that car was totaled a few weeks ago I was devastate Brandon Barlow. I had purchased a brand new 328i GT in 2014 and had a wonderful experience. When that car was totaled a few weeks ago I was devastated, and tried to find a similar make and model. Porsche of Bellingham had one but didn’t even bother to call me back. I decided to go back to BMW NW and found a 2019 online. I was contacted almost immediately by name, who ran everything through financing. He was super responsive and wonderful to deal with. I decided to go with a 2017 preowned 440i. I contacted Mark who wasn’t in the office but recommended I speak with Brandon. Brandon has the car out in front of the showroom within an hour of my call. He was polite, hard working and I was shocked at how fast I was in an out. I even was able to switch insurance carriers why I waited. The entire team at BMW NW is amazing. I cannot tell you how much I appreciated Brandon’s kindness and how helpful he was. More

Best service from This shop. I have purchased two cars from them already and I am going to keep them in mind whhen the time comes for number 3 m from them already and I am going to keep them in mind whhen the time comes for number 3 m More

Major Issues Missed on pre-buyers inspection - We went to BMW Northwest to get a 2008 BMW X5 looked at in considerations to purchase. When the report came back they let us know that there weekend some minor BMW Northwest to get a 2008 BMW X5 looked at in considerations to purchase. When the report came back they let us know that there weekend some minor leaks in the valve cover gaskets and the front brakes needed replaced. In my mind as a husband, I though to myself “no big deal” and “those things can be semi easily fixed.” Plus we are getting a good deal on the car. Approximately 200 miles later, the car shut up coming up to a gas station. We found out the alternator and battery were shot. Still no big deal. We brought it later that week to a local retired bmw mechanic. He said, if I’m being generous, I can do the job for $6800.00. Bmw has missed three alternator, battery, leaking valve stem seals (huge known problems on these cars), the main oil leak which was the alternator oil seal. With out mentioning more, it would take 45 hours off labor and $2500 of parts at the wholesale price of parts to get our car to stop smelling like oil. Conclusion - even though the staff is so friendly and I hate writing this I need to be honest about our experience. Bringing it back to the dealer, all they did was review what problems they foresaw (which was even more). They did not refund us or offer any compensation for our $4,000-$5,000 loss at this point. I would second guess their service department and steer you away from working with their dealership. There are much more honest and accountable ones out there. More