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BMW Northwest

Fife, WA

4.7
764 Reviews

4011 20th St E

Fife, WA

98424

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Showing 764 reviews

January 22, 2021

The online scheduling worked well. The service check was comprehensive and efficient. The staff was, as always, friendly and helpful. The waiting area was very comfortable. More

by Mike G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Cushman
Jan 25, 2021 -

BMW Northwest responded

Mike, thank you for the review! We are so glad you had a great experience working with our team at BMW Northwest, and we will be sure to pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

January 20, 2021

Dave Quinn does a fantastic job for his service clients .Dave does a great job communicating the issues and what needs to be done, it is a pleasure working with him More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
Jan 21, 2021 -

BMW Northwest responded

Hi Dan - Thank you for sharing such an excellent review about Dave! We are delighted that you can depend on him to take great care of you and your vehicle. Our team at BMW Northwest wishes you safe driving.

January 19, 2021

Excellent customer service. Car returned clean and problem solved. But all text/email contact was a little offputting. Also kiosk check-in shows all in garage your personal info. Last, i must go back More

by DuckieGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Stanford
Jan 20, 2021 -

BMW Northwest responded

Customer feedback is important to us so I appreciate you bringing these concerns to my attention. I'd like to make sure you receive your disability placard, but I won't be able to find your contact information from this review. Please give me a call if there is anything that I can do to assist you. Thank you, Jay Senon - Service Manager - 253-896-2502

January 19, 2021

The service at BMW NW with David Quinn exceeds all expectations! He takes the time to have an open and honest conversation about my service! More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Quinn
Jan 20, 2021 -

BMW Northwest responded

This review makes our day, Dee! Thank you for your confidence in David and the BMW Northwest team. We are proud to have you as a customer and look forward to working with you next time!

January 19, 2021

I don't know about the quality of work, I haven't seen how my car was serviced, but I would like to highly appreciate the work of your employee Elizabeth Scallato ... I also think that the price for servi More

by Marat Mouraov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Scellato
Jan 20, 2021 -

BMW Northwest responded

Hi Marat - I am sorry to hear that you were dissatisfied with our pricing, as we strive to provide top-notch service at a fair value. However, I am thrilled to hear that Elizabeth took such great care of you and I will let her know that her work was appreciated. Thank you for giving BMW Northwest your business and taking the time to share your feedback. We hope to give you many five-star experiences down the road! All the best, Jay Senon - Service Manager - 253-896-2502

January 15, 2021

Sharp and professional, completed the work quickly and answered all my questions. Will use again if the opportunity presents itself. Thanks BMW for the outstanding job. More

by FC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 18, 2021 -

BMW Northwest responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at BMW Northwest, and if you ever need anything else, don't hesitate to come back and see us again!

January 15, 2021

Excellent service today with the assistance by David Quinn at BMW Northwest. Fast, efficient, great communication. Greatly appreciated the service and the car wash, vacuum. More

by Revco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Quinn
Jan 18, 2021 -

BMW Northwest responded

Thank you for the kind words! We strive to make the servicing process go smoothly, and it is great to hear that this was reflected in your time working with David. Drive safely, and we hope to earn your business again at BMW Northwest!

January 12, 2021

OMG where do I start?? The BMW Genisus are awesome. I was helped by both Aaron when I bought my 840i; then Olivia helped me when I bought a new phone and "duh" could not figure out how to connect it. The More

by ddenton26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron AND Olivia...the Genusis!!, Ron Hansen
Jan 13, 2021 -

BMW Northwest responded

Thank you for your business and wonderful feedback about our team! We are grateful to have you as a BMW Northwest customer and we wish you safe travels in your new BMW 840i!

November 26, 2020

We just bought our second car at BMW Northwest from Larry Williams. I've never liked the process of buying a car until I went to BMW Northwest and meet Larry and the very professional team there. The whole More

by OwenJohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Williams
Nov 29, 2020 -

BMW Northwest responded

Owen - thank you for your continued support of BMW Northwest! We strive to provide top-notch service and it is fantastic to hear that Larry is doing his job right. On behalf of all of us here, safe travels in your new ride!

November 26, 2020

I recently bought a Chrysler 300S Alloy Edition from Trevor Meredith at the BMW in FIFE. I could not be any happier with him and the dealership as a whole. Trevor went well above and beyond to ensure I More

by Almedema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Meredith
Nov 30, 2020 -

BMW Northwest responded

Thank you for the review! It was our pleasure to assist you here at BMW Northwest, and we will certainly let Trevor know that you appreciate his help. We look forward to working with you and your wife, and we hope that you continue to enjoy your Chrysler 300s!

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