BMW Northwest

Austin is always on top of things if he doesn’t have an answer he will go get it. answer he will go get it. More

They did the service per plan and there were no issues. Service rep did excellent job discussing car conditions Service rep did excellent job discussing car conditions More

Every employee is very courteous and welcoming. Rich always explains each step in the service of my vehicle and the costs so there is no uncertainty. Rich always explains each step in the service of my vehicle and the costs so there is no uncertainty. More

Excellent customer service by my Advisor Austin. The best dealership in town/city. Thank you! The best dealership in town/city. Thank you! More

Rich did a great job helping me get the service I needed on my M4. on my M4. More

My experience with the service department was top notch. Repair work was clearly explained. The bill was within estimate. A loaner car was ready for me when I needed it and was of reasonable quality. Repair work was clearly explained. The bill was within estimate. A loaner car was ready for me when I needed it and was of reasonable quality. My car was ready for pickup a day earlier than promised. Couldn't have been happier. More

My appointment was scheduled on time and then they took care of the car problem (recall). I was greeted with a very nice welcome from Michael and he was in touch with me about the car situation, and he not care of the car problem (recall). I was greeted with a very nice welcome from Michael and he was in touch with me about the car situation, and he notified me when the car was done. More

The manager of the service department, Cameron, is wonderful. He listened empathetically about my experiences and the issues with the service department. I appreciated him making things right. He we wonderful. He listened empathetically about my experiences and the issues with the service department. I appreciated him making things right. He went above and beyond and it dpeaks well of his character. It's a shame that things have to be escalated to the manager level for employees to do what is right. More

Associate Luke was great to work with. A 10 in my opinion. Great job! Howard A 10 in my opinion. Great job! Howard More

Service was terrible. I was rushed out from my service dept. without a walk-thru and there were issues with my car. I ask why didn't they fix the issue with my engine toda I was rushed out from my service dept. without a walk-thru and there were issues with my car. I ask why didn't they fix the issue with my engine today because they have my warranty company info on file. Then they tried to blame me for something they did to my car. I had to ask them why it was not addressed during the walk-thru and while they were working on my car. I am really losing confidence and trust in BMW NW. It's always a struggle with the service dept. I am not happy with the service. More