BMW Northwest

I have had only excellent service! They have better prices than other shops on oil change. prices than other shops on oil change. More

I had received 110 per cent experiences with Matthew in BMW Northwest’s Service Department. When I brought in my X5 for repairs recently I was disappointed that Matthew and his family had moved to another BMW Northwest’s Service Department. When I brought in my X5 for repairs recently I was disappointed that Matthew and his family had moved to another state. But meet Brandon, Matthew’s replacement. Same brilliant service. I would drive 100 miles to get this kind of support. And ladies and gents that is exactly what I do . And add the ferry ride from Whidbey Island to that. Gotta say: BMW Northwest is one fine organization. Wish I had stock in it!—Matt Sayre More

Excellent service department and outstanding customer service from my service coordinator David Quinn. Thank you BMW Northwest!! service from my service coordinator David Quinn. Thank you BMW Northwest!! More

Jeff made it super easy to get my Recalls taken care of. Answered any questions I had with Ease Answered any questions I had with Ease More

My review is only on the service department of the dealership. I found it easy and efficient to set up an appointment on their website. My two prior visits before Covid was set up over the phone. The dealership. I found it easy and efficient to set up an appointment on their website. My two prior visits before Covid was set up over the phone. The drop off was routine with a quick consultation of the tasks to be done on the visit. They made an arrangement for a Lyft shuttle home. Later, I received a video via text of the inspection and progress of the car service. I was able to pay online and make arrangement to pick up the vehicle the next day. All in all the service experience was convenient and easy to fit my needs and schedule. More

I had sch filed an appointment and was worried when I showed up at the number of cars in line. They greeted me promptly, took my car back, the waiting area was nice, coffee and free snacks were great and showed up at the number of cars in line. They greeted me promptly, took my car back, the waiting area was nice, coffee and free snacks were great and the service took less time and came in under the original estimate. They washed the car and the video from the tech showing me the inspection was great. Austin was my service advisor, he was great too and reviewing and paying the invoice online meant I got our under time and under the registration estimate. all in all a very good experience. More

Yet another awesome experience with BMW Northwest!!! I can’t say enough how awesome these guys are from every aspect of buying and maintaining a vehicle. Above and beyond!!! can’t say enough how awesome these guys are from every aspect of buying and maintaining a vehicle. Above and beyond!!! More

Dishonest service practices. Bait and switch to try and charge me $9000.00 for a service they told me was covered over the phone. Called it a mistake and wouldn’t even admit or apologize for what the actua charge me $9000.00 for a service they told me was covered over the phone. Called it a mistake and wouldn’t even admit or apologize for what the actual maid take was. More

I have been with BMW Northwest since 1980. They are the most professional people i have ever dealt with. Jay and Charles are fantastic and kept me informed throughout the process. Thank you to you all. most professional people i have ever dealt with. Jay and Charles are fantastic and kept me informed throughout the process. Thank you to you all. More

Liz Scellato made my service experience at BMW NW smoothe and quick. Once again I have been well treated by this excellent dealership! and quick. Once again I have been well treated by this excellent dealership! More