BMW Northwest

My Wife and I had a very horrible experience at BMW Northwest the day we went to purchase our New BMW. The BMW Certified Manager, Chris actually insisted and demanded that we also purchase a LoJack fo Northwest the day we went to purchase our New BMW. The BMW Certified Manager, Chris actually insisted and demanded that we also purchase a LoJack for an additional $900 plus. I informed Manager Chris that we didn't want or need a LoJack but he put more pressure on us the pay for something we didn't want. I was shocked and upset at this but I stood my ground and after almost 30 whole minutes Manager Chris realized that we were about to walk out and go somewhere else got smart and took the LoJack off. I'm still upset about this because I've NEVER been treated like this before at ANY other Car Dealership but knowing that I was at a BMW Dealership really floored me. Manager Chris was very Aggressive and Condescending to us and he should be Reprimanded by his Supervisor. I just wonder about all the other BMW Customer's who relented and actually purchased the LoJack after Manager Chris constant Bombardment. He should be FIRED. More

Great service experience each and every time. Friendly staff. Service advisor replaced a dislodged body/door trim piece before car was taken to the service area. Friendly staff. Service advisor replaced a dislodged body/door trim piece before car was taken to the service area. More

They personify service especially David Quinn. They make service feel like family. I always feel welcome and that they have my interest at heart. I went to another dealership once and then switc They make service feel like family. I always feel welcome and that they have my interest at heart. I went to another dealership once and then switched to BMW Northwest and have stayed with them since. They have been accommodating of my schedule and changes. The ambience is very professional yet has a personal touch and so is the service. I plan to stay with them and if I was ever not happy with anything, I feel that I would be able to tell them and they would listen and work towards a resolution. More

David Quinn is my service advisor and always does an excellent job. Today my car was finished ahead of schedule. David also spent substantial additional time to coordinate service on another vehicle. excellent job. Today my car was finished ahead of schedule. David also spent substantial additional time to coordinate service on another vehicle. Even though I have to drive 60 miles it is well worth the effort. More

Friendly service advisors (Brandon is my go-to guy), and great attention to detail! Multiple texts during service appointment to update me on progress, including a video of the inspection while car is up on great attention to detail! Multiple texts during service appointment to update me on progress, including a video of the inspection while car is up on lift for oil change. More

I appreciate emergency help under short notice today. I realize you were short handed today but still worked me in to solve the unusual problem! I realize you were short handed today but still worked me in to solve the unusual problem! More

Service was swift and very professional, attendants were friendly and made you feel comfortable. Would recommend service to anyone. friendly and made you feel comfortable. Would recommend service to anyone. More

David was the consummate service representative. He provided detailed information on the status of my vehicle and recommend solid guidance on courses of action forward. He provided detailed information on the status of my vehicle and recommend solid guidance on courses of action forward. More

Really great service, very polite and helpful employees that make for a really nice experience. that make for a really nice experience. More

Great communication and service by the sales team. Kept us posted on our order and walked us through the X5 so we could use all the fun features. Thanks. Kept us posted on our order and walked us through the X5 so we could use all the fun features. Thanks. More