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BMW Northwest

Fife, WA

4.7
764 Reviews

4011 20th St E

Fife, WA

98424

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Showing 764 reviews

January 16, 2022

Reliable provider and get the job done. High expertise, but not a bargain. Been a customer for over 25 yrs More

by dboitano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
Jan 17, 2022 -

BMW Northwest responded

We appreciate your confidence in our work here at BMW Northwest! Thank you for continuing to give us your business, we are extremely grateful! See you next time you need our help.

January 15, 2022

Shane and the BMW staff were very attentive and flexible to the loaner car I returned the following day. I’ve known Shane through the years with BMW and appreciate his professionalism and customer service! More

by Jdyson61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane
Jan 17, 2022 -

BMW Northwest responded

It is gratifying to hear that Shane and our team could accommodate your service needs! Thank you for coming to BMW Northwest and for leaving an excellent review. We look forward to the next opportunity to assist you!

January 10, 2022

The adviser that went over the car with me didn't understand a question in regards to if my vehicle had illuminated kidney grille.He said he never heard of it before. lack of knowledge on his part. I More

by coin13b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Rauschert
Jan 11, 2022 -

BMW Northwest responded

I apologize that we fell short of our high standards during your recent visit, and I would like to speak with you to provide the right information on the functions of your vehicle. I will not be able to find your information with the name you've provided, so if you could give me a call directly or provide a phone number, I would like to assist you. Thank you, Jay Senon - Service Manager - 253-896-2502

January 09, 2022

Or experience from purchasing a car from this dealership couldn’t have gone smoother. Everyone was very helpful and nice to work with. I highly recommend this dealership More

by Sktabler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Ketchum, Ron Hansen
Jan 10, 2022 -

BMW Northwest responded

We are thrilled that you had such a positive experience at BMW Northwest and our team was pleasant to work with. Thanks for leaving us your five-star review!

January 08, 2022

My car buying experience was professional, thorough and completed with care. Everyone was friendly and attentive. More

by Lhracing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick in sales, Allen Deen, Susan Grissom
Jan 10, 2022 -

BMW Northwest responded

Thank you for taking the time to review us! We are so glad to hear that you found the right vehicle working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

January 08, 2022

Friendly, professional, knowledgeable and thorough. It was a great first time visit. Great job guys! More

by ST
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Stanford
Jan 10, 2022 -

BMW Northwest responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with the BMW Northwest team. Safe travels, and we hope to see you back!

Jan 10, 2022 -

ST responded

You’re welcome! Thank you for the great service! I’ll be returning in the future.

January 06, 2022

Great service, vehicle was repaired quickly. Very in-depth inspection with a video of it sent to me More

by Arturo G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
Jan 07, 2022 -

BMW Northwest responded

Arturo - We are delighted to see this positive feedback. Thank you for coming to BMW Northwest for your repairs! Safe driving and we hope to see you down.

January 05, 2022

Svc advisor Austin L. Appreciate his candor. Very professional. Bimmer 5 wash & ready 2 go. Tks 4 the video of techs chking out my whip & performing the svc. More

by Lnka125drake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin l.
Jan 06, 2022 -

BMW Northwest responded

We are happy to hear that Austin and the team could deliver such a positive experience! Thank you for choosing BMW Northwest and for sharing your feedback. Drive safely until we see you again!

December 31, 2021

My vehicle needed the injectors replaced. BMW Northwest handled the warranty process quickly and efficiently with nothing required from me. Quality work and no hassle makes me confident in taking my vehic More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Cushman
Jan 03, 2022 -

BMW Northwest responded

Thank you for the kudos! We are delighted to hear the BMW Northwest team continues to deliver exceptional results for our valued guests. We appreciate your support and hope to work with you next time. Take care, Bob!

December 17, 2021

BMW Northwest does it’s best to make their customers comfortable while they wait for their cars by offering gourmet coffee, snacks, water, etc. Elizabeth was great! Smart and knowledgeable and answered More

by Juliann White
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Scellato
Dec 18, 2021 -

BMW Northwest responded

Juliann, we're thrilled to hear you found our refreshments and snacks to be such a nice touch for those waiting for the completion of their service. It's also lovely that Elizabeth was such a great resource when it came to learning about your future service needs. The BMW Northwest team thanks you for taking the time to leave us this excellent review, and we'll be here whenever you need us next!

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