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BMW Northwest
Fife, WA
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 05, 2022
BMW northwest provided an excellent service for on our car , with a ride to a restaurant during maintenance. We really recommend Andrew and northwest BMW. car , with a ride to a restaurant during maintenance. We really recommend Andrew and northwest BMW. More
by Ed Galfré
Employees Worked With
Andrew
July 03, 2022
During a time when dealers could take advantage of buyers, and many are, BMW NW is staying true to their approach. Easy process. Actually quite stress free. Rick Lewis is our customer advocate and buyers, and many are, BMW NW is staying true to their approach. Easy process. Actually quite stress free. Rick Lewis is our customer advocate and has been amazing from day 1. We really enjoy working with Rick and BMW NW. I have probably bout at least a dozen new cars and this was the best experience of them all. More
by Eric Evans
Employees Worked With
Rick Lewis
June 17, 2022
First time to meet Brandon in the maintenance of my car. Explained everything which needs to be done and did an awesome job. Except the car wash and vacuum, didn't do a good job.I shld expect a cleaner job Explained everything which needs to be done and did an awesome job. Except the car wash and vacuum, didn't do a good job.I shld expect a cleaner job next time, pls. Other than that, thank you, Brandon for taking care of my car as well as the mechanics who performed all the required checkup of my car. God bless. Again, thank you More
by Nel
Employees Worked With
Brandon Barlow 5 star
June 07, 2022
Always treated as a valued customer. Our service advisor, Shane was extra attentive to our vehicle issues. Thank you! Btw… they have the best waiting area. ;-) Our service advisor, Shane was extra attentive to our vehicle issues. Thank you! Btw… they have the best waiting area. ;-) More
by daveandlani
Employees Worked With
Shane Frady
June 06, 2022
This dealership has the worst parts, service, and general manager!! They had my car towed off the lot, when I brought it to them to get fixed. I brought my car here after going to 3 mechanics, thinking it wo manager!! They had my car towed off the lot, when I brought it to them to get fixed. I brought my car here after going to 3 mechanics, thinking it would be the best, even if it costs more. I talked with 4 different managers, the service manager being the worst. They knew I was out of state & couldn't get it back from the tow yard. Don't ever bring your vehicle here, you might not get it back. I heard about another person with a similar story to mine. I can't believe they just expect me to walk away with no car & be fine with that. They just threw their hands up & said there was nothing they could do. Yes, there was & they should have done it at that time. That is so frustrating. Put some effort into making it right. I had to fight with them, to refund the $300 key I paid for, refusing to leave until they threatened to call the cops on me. Lol. Go ahead, I'm not scared of Fife Police. I want it all documented anyways. Because they obviously trying to cover up where the service manager messed up in the first place. The general manager already told me they were supposed to send me a letter & wait 45 days, which they didn't do either. Now I have no car, have been paying a ridiculous amount in Uber & Lyft rides. Have a hard time getting to see my kids or anywhere. Worst car experience of my life & I have bought a lot of cars in my time. Don't go to BMW Northwest. More
by NoMoreBMW
Employees Worked With
James Barlow, Charlie Detrick & Jay Senon (parts & service managers), Kyle Canalizo (general manager)
