BMW Northwest

Original repairs were defective and dealership didn't want to cover defective repairs. Wanted to charge me double the price to pay for thier mistakes. Very unprofessional, not customer oriented want to cover defective repairs. Wanted to charge me double the price to pay for thier mistakes. Very unprofessional, not customer oriented More

Always pleasant and felt a sincere desire to satisfy my needs. The facility was imacculate and increased my Confidence I had come to the right place. The service was completed as quickly as possible and we needs. The facility was imacculate and increased my Confidence I had come to the right place. The service was completed as quickly as possible and we win required additional effort to contact the extended warranty service the action was taken without hesitation. Thanks to both Jeff and Emelia for their effort in keeping the car on track. More

Brandon the service person was great. He was helpful and knowledgeable. BMW Northwest always has good service. He was helpful and knowledgeable. BMW Northwest always has good service. More

This visit presented some complex issues; lots of warning messages in several different areas. It was all diagnosed and repaired seamlessly. messages in several different areas. It was all diagnosed and repaired seamlessly. More

Staff was nice and friendly easy to work with I was satisfied with what I purchased. satisfied with what I purchased. More

I bought a new car here and have had it serviced here as well. The service has been seamless, from ordering the car, delivery and then scheduling and getting the car serviced. Andrew Cushman has been the se well. The service has been seamless, from ordering the car, delivery and then scheduling and getting the car serviced. Andrew Cushman has been the service advisor on several appointments and he is excellent. Skilled communicator, helpful and timely. More

My Wife and I had a very horrible experience at BMW Northwest the day we went to purchase our New BMW. The BMW Certified Manager, Chris actually insisted and demanded that we also purchase a LoJack fo Northwest the day we went to purchase our New BMW. The BMW Certified Manager, Chris actually insisted and demanded that we also purchase a LoJack for an additional $900 plus. I informed Manager Chris that we didn't want or need a LoJack but he put more pressure on us the pay for something we didn't want. I was shocked and upset at this but I stood my ground and after almost 30 whole minutes Manager Chris realized that we were about to walk out and go somewhere else got smart and took the LoJack off. I'm still upset about this because I've NEVER been treated like this before at ANY other Car Dealership but knowing that I was at a BMW Dealership really floored me. Manager Chris was very Aggressive and Condescending to us and he should be Reprimanded by his Supervisor. I just wonder about all the other BMW Customer's who relented and actually purchased the LoJack after Manager Chris constant Bombardment. He should be FIRED. More

Great service experience each and every time. Friendly staff. Service advisor replaced a dislodged body/door trim piece before car was taken to the service area. Friendly staff. Service advisor replaced a dislodged body/door trim piece before car was taken to the service area. More

They personify service especially David Quinn. They make service feel like family. I always feel welcome and that they have my interest at heart. I went to another dealership once and then switc They make service feel like family. I always feel welcome and that they have my interest at heart. I went to another dealership once and then switched to BMW Northwest and have stayed with them since. They have been accommodating of my schedule and changes. The ambience is very professional yet has a personal touch and so is the service. I plan to stay with them and if I was ever not happy with anything, I feel that I would be able to tell them and they would listen and work towards a resolution. More

David Quinn is my service advisor and always does an excellent job. Today my car was finished ahead of schedule. David also spent substantial additional time to coordinate service on another vehicle. excellent job. Today my car was finished ahead of schedule. David also spent substantial additional time to coordinate service on another vehicle. Even though I have to drive 60 miles it is well worth the effort. More