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BMW Northwest

Overview Reviews (764) Inventory (329)

BMW Northwest

Name: BMW Northwest
Address: 4011 20th St E, Fife, WA, 98424, US
Telephone: (253) 922-8700
Rating: 4.7

4.7

764 Reviews

4011 20th St E, Fife, Washington 98424

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Sales: (253) 922-8700

Service: (253) 922-9330

Parts: (253) 922-9161

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BMW Northwest

Fife, WA

Overview

Reviews

Vehicles

4.7

764 Reviews

Call Dealership (253) 922-8700

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4011 20th St E

Fife, WA

98424

Directions

4.7

764 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (764) Inventory (329)

Contact BMW Northwest

Sales: (253) 922-8700

Service: (253) 922-9330

Parts: (253) 922-9161

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Showing 764 reviews

June 14, 2022

SERVICE VISIT

Very helpful and very pleasant. Shane understood my needs and guided me through my choices. Shane understood my needs and guided me through my choices. More

by Jack.dione

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Shawn

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Jun 15, 2022 -

BMW Northwest responded

Jack, we're delighted that you enjoyed working with Shane and our team here at BMW Northwest. We thank you for this great rating and review, and we hope to see you again in the future!

June 14, 2022

SALES VISIT - NEW

Friendly and very helpful team members. Welcoming and clean environment. Overall excellent customer service experience. Welcoming and clean environment. Overall excellent customer service experience. More

by Jo

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

David Quin

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Jun 15, 2022 -

BMW Northwest responded

Jo, thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back!

June 14, 2022

SERVICE VISIT

Courteous and quick. Love the video sent of the inspection with explanation of the work done. Love the video sent of the inspection with explanation of the work done. More

by 76vine

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Shane

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Jun 15, 2022 -

BMW Northwest responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

June 07, 2022

SERVICE VISIT

Always treated as a valued customer. Our service advisor, Shane was extra attentive to our vehicle issues. Thank you! Btw… they have the best waiting area. ;-) Our service advisor, Shane was extra attentive to our vehicle issues. Thank you! Btw… they have the best waiting area. ;-) More

by daveandlani

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Shane Frady

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Jun 08, 2022 -

BMW Northwest responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Shane. Drive safely, and we hope to see you back again at BMW Northwest!

June 07, 2022

SERVICE VISIT

Got me in right away and did not hassle me about the Warentee. I was treated with respect and they were courteous at all times. Warentee. I was treated with respect and they were courteous at all times. More

by dknoyes

Recommend Dealer

Yes

Employees Worked With

Joshus

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Jun 08, 2022 -

BMW Northwest responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back at BMW Northwest!

June 06, 2022

SERVICE VISIT

This dealership has the worst parts, service, and general manager!! They had my car towed off the lot, when I brought it to them to get fixed. I brought my car here after going to 3 mechanics, thinking it wo manager!! They had my car towed off the lot, when I brought it to them to get fixed. I brought my car here after going to 3 mechanics, thinking it would be the best, even if it costs more. I talked with 4 different managers, the service manager being the worst. They knew I was out of state & couldn't get it back from the tow yard. Don't ever bring your vehicle here, you might not get it back. I heard about another person with a similar story to mine. I can't believe they just expect me to walk away with no car & be fine with that. They just threw their hands up & said there was nothing they could do. Yes, there was & they should have done it at that time. That is so frustrating. Put some effort into making it right. I had to fight with them, to refund the $300 key I paid for, refusing to leave until they threatened to call the cops on me. Lol. Go ahead, I'm not scared of Fife Police. I want it all documented anyways. Because they obviously trying to cover up where the service manager messed up in the first place. The general manager already told me they were supposed to send me a letter & wait 45 days, which they didn't do either. Now I have no car, have been paying a ridiculous amount in Uber & Lyft rides. Have a hard time getting to see my kids or anywhere. Worst car experience of my life & I have bought a lot of cars in my time. Don't go to BMW Northwest. More

by NoMoreBMW

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

James Barlow, Charlie Detrick & Jay Senon (parts & service managers), Kyle Canalizo (general manager)

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June 04, 2022

SALES VISIT - USED

I sold vehicles for over 25 years and they were a pleasure to work with in the purchase of my new car. pleasure to work with in the purchase of my new car. More

by Shorty

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jimmy Barber

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Jun 06, 2022 -

BMW Northwest responded

Thank you for taking the time to review us! We are so glad to hear that the BMW Northwest team earned your five stars. Drive safely, and we hope to see you back again down the road!

June 01, 2022

SALES VISIT - USED

Friendly, attention to detail, easy to work with. Set up to make the experience enjoyable. Set up to make the experience enjoyable. More

by wayne

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Darren Jury

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Jun 01, 2022 -

BMW Northwest responded

Wayne, thank you for the great review! We are so glad to hear that you had a successful experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

May 30, 2022

SERVICE VISIT

Completely profession and very unique experience. 100% on mark and very detailed information about the vehicle 100% on mark and very detailed information about the vehicle More

by Arj234

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Austin Lautenslager

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Jun 01, 2022 -

BMW Northwest responded

This review means a lot to us! Thank you for choosing BMW Northwest and for sharing your feedback. We hope to welcome you back for all your future service needs!

May 28, 2022

SERVICE VISIT

David’s service was outstanding and the people from the dealership very helpful and nice dealership very helpful and nice More

by fts007bond

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

David

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May 31, 2022 -

BMW Northwest responded

Thank you for giving David a shoutout! We're glad that the team was wonderful to work with. See you next time!

BMW Northwest

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