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BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.7
808 Reviews
Call Dealership (253) 922-8700
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4011 20th St E

Fife, WA

98424

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Showing 808 reviews

January 05, 2023

The new process of checking in where customers wait in their vehicle is not customer friendly. More

by Iggc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
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Jan 06, 2023 -

BMW Northwest responded

I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you so I can better understand what happened here. If you are willing to discuss this further, please contact me directly. Thank you, Jay Senon - Service Manager - 253-896-2502

Jan 06, 2023 -

Iggc responded

My wife and I waited inside our X5 for about 8 mins. while Dave was with another customer. We could have waited in the wait room with fresh cup of brewed coffee just like before.

December 31, 2022

My service advisor was very thorough in keeping me informed as to the status of my vehicle maintenance. The video of the inspection placed me in the maintenance bay with the mechanic. All documents More

by SD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Kelly
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Jan 03, 2023 -

BMW Northwest responded

We are happy to hear that you were so well taken care of by our team! Thank you for choosing BMW Northwest and for stopping by to leave a review. Drive safely until we see you again!

December 30, 2022

Not satisfied at all. Specially Lary who unfortunately is the general Manager. Nothing much to say… More

by Mansour_lajevardi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mackenzie Bitz
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December 27, 2022

Great service and professional standards. Service department is impressive on delivering the utmost service to your vehicle. More

by Andrewgarate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stanford
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Dec 28, 2022 -

BMW Northwest responded

Thank you for the great review, Andrew! We are so glad to hear that you had a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

December 23, 2022

Great, speedy service. Nice inspection video. Very nice, quiet waiting area. No “surprises” or unforeseen delays. More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard ridewell
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Dec 26, 2022 -

BMW Northwest responded

It's our pleasure to offer prompt and informative service that's met your expectations and an accommodating waiting area! Thanks for being a BMW Northwest customer.

December 23, 2022

Very satisfied with the service and general care from every BMW NW staff. Special thanks to Austin, my service rep. More

by BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Dec 26, 2022 -

BMW Northwest responded

This is what we love to hear! Thanks for sharing your appreciation for the BMW Northwest team and giving Austin a shout-out. Safe travels, and we'll see you next time!

December 17, 2022

Consistently excellent service. On time, courteous, and respectful. Service representative is the best. I will continue to take my vehicles to BMW Northwest for service. More

by David Walter Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Quinn
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Dec 18, 2022 -

BMW Northwest responded

David, thank you for taking the time to leave our BMW Northwest such an awesome five-star review! We strive to provide top-notch service to each and every customer, and we are delighted to have hit the mark with you!

December 17, 2022

Andrew was extremely helpful working with me while my bmw was in for repairs. If he didn’t pick up, he would always respond in a timely manner. They also washed the car which was unexpected. You can rest eas More

by Toddhauck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Cushmen
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Dec 19, 2022 -

BMW Northwest responded

Thank you for sharing your positive experience with Andrew and our team! We appreciate your business and your confidence in our work here at BMW Northwest. Drive safely until we see you next!

December 16, 2022

They were professional polite very thorough and would recommend For an awesome experience them to everybody More

by Gabelee1324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 16, 2022 -

BMW Northwest responded

Thank you for the great review of BMW Northwest! We hope to see you in the future!

December 12, 2022

The service was pretty good and also it was a good experience for me I really like how the service was done .everything was perfect . Nice job More

by Sambadior
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
Report | Print
Dec 13, 2022 -

BMW Northwest responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

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