BMW Northwest

All pricing was not disclosed prior partially because I didn’t ask. Assumptions were made like the price of oil was not in addition to the oil service cost and the cabin filters cost was not in addition to didn’t ask. Assumptions were made like the price of oil was not in addition to the oil service cost and the cabin filters cost was not in addition to the cost of installation. The total charged was way more than the value of the service. More

Excellent customer service from start to finish. The waiting room had nice drinks\snacks. Thanks Jeffrey! The waiting room had nice drinks\snacks. Thanks Jeffrey! More

Excellent customer service, although a bit pricey the quality of their work is top notch, no one works better than the Tacoma BMW folks, I will bring my car here eyes close quality of their work is top notch, no one works better than the Tacoma BMW folks, I will bring my car here eyes close More

Jimmy, sharp & efficient. The COSTCO car buying program directed us, and the team performed excellently. CPO inspection answered and corrected any concerns. The X4 is a goo The COSTCO car buying program directed us, and the team performed excellently. CPO inspection answered and corrected any concerns. The X4 is a good fit for us. One of the best dealer experience. And all this with a team that was personable. More

Great service prompt delivery service representative was excellent establishment was great would go there again excellent establishment was great would go there again More

Adrian was efficient and thorough, clearly telling me what services I needed today and what could be put off for while. what services I needed today and what could be put off for while. More

Bmw Northwest always has the best service and sales. I recommend them every chance I get. I recommend them every chance I get. More

BMW Northwest (Fife) went out of their way to charge me $4.25 for returning a courtesy car with allegedly "94%" fuel instead of 99%. How unprofessional, petty, classless, and snide. I made a perfectly go $4.25 for returning a courtesy car with allegedly "94%" fuel instead of 99%. How unprofessional, petty, classless, and snide. I made a perfectly good faith effort to return the loaner 320i sedan with full fuel, spending $20 to fill up directly before I returned the vehicle to their custody. The fuel gauge displayed a totally full tank after the refill. Instead of appreciating my business (spending $1,194 on maintainence for own vehicle), this unprofessional shop chose to insult my inbox with a message notifying me that they just couldn't live another day on this earth without charging me a separate, additional fee of $4.25 for 0.65 gallons of fuel. Isn't that petty and childish? Couldn't they observe I made a good faith effort to return the courtesy car with very, very close to a completely full tank? Shame on these people. What a clown show. Lost a customer forever. I've chosen to edit this comment in order to clarify my aggravation with a few more thoughts. This isn't really about $4.25 for 0.65 gallons of fuel. It is about a broader decline in the American value of customer appreciation. It is worth asking this: did the conduct of BMW Northwest reflect genuine appreciation for its customer? Did it inspire loyalty from me? Does it make me want to return to them? No to all three questions. There's been an insane decline in businesses treating the base of their existence (customers) with appreciation, and I need to rant about it. All that was needed, in this particular case, was a small measure of what we might call "good faith leniency" regarding a mysterious 0.65 gallons of fuel. Such petty, contract-stipulated, penny-pinching behavior really signifies a decline in the old American ethic of businesses actually appreciating the customers who keep them going. They don't seem to understand a basic psychological principle of consumer behavior: when you do things like this... people remember. Shame on BMW Northwest, that's all. More

Good service i got what i asked for. Service for oil change was 481 however. Excellent customer service, however. Thanks. Service for oil change was 481 however. Excellent customer service, however. Thanks. More

People were very responsive ,but charges are ridiculous to run code and put in a twelve volt battery was over $800 before tax. So for oil change, replace battery, and put on new wiper blades was 1400 and s to run code and put in a twelve volt battery was over $800 before tax. So for oil change, replace battery, and put on new wiper blades was 1400 and some change. Outrageous is all I have to say!!! More