BMW Northwest
Fife, WA
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Having a wonderful experience with the BMW Northwest since 2010. Purchased two vehicles here, the second vehicle is already 8 years old. All services doing at this location - I’m completely satisfied wi since 2010. Purchased two vehicles here, the second vehicle is already 8 years old. All services doing at this location - I’m completely satisfied with theirs work. More
We brought in our BMW for its first oil change and to swap out tires to winter ones. We waited while this was being done. Brandon was great in giving us wait expectation times and took care to keep us in swap out tires to winter ones. We waited while this was being done. Brandon was great in giving us wait expectation times and took care to keep us informed. And he even thanked us for our patience! He always had a smile on his face and was very pleasant to work with! Their service waiting area was clean and stocked with a variety of drinks and snacks while we waited. So far our best experience is with BMW Northwest. We use to get our other BMW serviced in Seattle as we bought my husband’s cars there. I am glad I bought mine here as their team and service advisors far exceeds our experience in Seattle! I have pointed my own family and friends, should they be looking or need to get their BMW service to come here! More
Dealer gave me the earliest available build slot for my favorite build and my car arrived at the dealership sooner than the average wait time. The representative I worked with was always reachable, but wou favorite build and my car arrived at the dealership sooner than the average wait time. The representative I worked with was always reachable, but would have appreciated if they would have communicated updates pro-actively to me instead of needing to ask for updates every time. The experience with the dealership was very positive and everyone is helpful. More
BMW Northwest has done a great job on on our X3 hybrid from the simple Oil changes to the replacement of the windshield and the battery recall, great customer service has made all the difference. from the simple Oil changes to the replacement of the windshield and the battery recall, great customer service has made all the difference. More
I brought my vehicle in for a recall, a repair that is of no cost to me and I was happy with how I was treated. Everyone was professional and courteous. Then even gave me a courtesy car while my vehicle was no cost to me and I was happy with how I was treated. Everyone was professional and courteous. Then even gave me a courtesy car while my vehicle was in the shop. I didn't expected my car back until monday, but they got it ready to roll late friday night and I was able to pick it up saturday. Overall pleasant experience. More