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BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.7
764 Reviews
Call Dealership (253) 922-8700
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4011 20th St E

Fife, WA

98424

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Showing 764 reviews

January 13, 2023

Pleasant greeters. Easy loaner process. Repaired quickly by resetting battery. Car was test driven 20 miles for an audio problem. Hmm? Cleaning and vacuuming was well d More

by dwabro22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 13, 2023 -

BMW Northwest responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Mike and the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

January 12, 2023

Excellent customer service. Very clean facilities. Friendly employees. Courtesy explanation of service performed. Identification of potential problems. More

by wineflip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Jan 13, 2023 -

BMW Northwest responded

Thanks so much for taking the time to recommend BMW Northwest. It means a great deal that your experience with us went seamlessly form start to finish. We look forward to your next visit with us!

January 08, 2023

Kevin was professional, he listened and the whole buying experience a pleasure. We will probably buy another car from him later this year. More

by jerrysb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Barber
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Jan 09, 2023 -

BMW Northwest responded

Thank you for the great review, Jerry! We are so glad to hear that you had a successful purchase experience working with Kevin and the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

January 06, 2023

Pleasant experience with David at the BMW dealership service yesterday. He was very helpful and professional. More

by DeniaStewart2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David - Service Department
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Jan 06, 2023 -

BMW Northwest responded

Thank you for the five-star review and for giving a shoutout to David. - The BMW Northwest Team

Jan 06, 2023 -

DeniaStewart2024 responded

Very welcome

January 05, 2023

Tony was very helpful throughout the whole process. Whole times i was there. They made me feel really comfortable More

by hnguyen8940
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Vu
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Jan 05, 2023 -

BMW Northwest responded

Thanks for taking the time to recommend Tony and the BMW Northwest team. We're happy to hear you got to go home happy. Safe travels in the new year!

January 05, 2023

Very responsive to needs, friendly professional service. Service advisor keeps you informed of any problems found. Great dealership. More

by RG
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jimmy Barber
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Jan 06, 2023 -

BMW Northwest responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

January 05, 2023

The new process of checking in where customers wait in their vehicle is not customer friendly. More

by Iggc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
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Jan 06, 2023 -

BMW Northwest responded

I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you so I can better understand what happened here. If you are willing to discuss this further, please contact me directly. Thank you, Jay Senon - Service Manager - 253-896-2502

Jan 06, 2023 -

Iggc responded

My wife and I waited inside our X5 for about 8 mins. while Dave was with another customer. We could have waited in the wait room with fresh cup of brewed coffee just like before.

December 31, 2022

My service advisor was very thorough in keeping me informed as to the status of my vehicle maintenance. The video of the inspection placed me in the maintenance bay with the mechanic. All documents More

by SD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Kelly
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Jan 03, 2023 -

BMW Northwest responded

We are happy to hear that you were so well taken care of by our team! Thank you for choosing BMW Northwest and for stopping by to leave a review. Drive safely until we see you again!

December 30, 2022

Not satisfied at all. Specially Lary who unfortunately is the general Manager. Nothing much to say… More

by Mansour_lajevardi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mackenzie Bitz
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December 27, 2022

Great service and professional standards. Service department is impressive on delivering the utmost service to your vehicle. More

by Andrewgarate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stanford
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Dec 28, 2022 -

BMW Northwest responded

Thank you for the great review, Andrew! We are so glad to hear that you had a successful service experience working with the BMW Northwest team. Drive safely, and we hope to see you back again down the road!

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