BMW Northwest

Richard was my service advisor and he was polite and did a great job of keeping me in the loop a great job of keeping me in the loop More

Only one of two iservices requested were completed. But they made it right once the mistake was identified. BMW made it easy and convenient to get the remaining service completed. So, not 5 stars; but But they made it right once the mistake was identified. BMW made it easy and convenient to get the remaining service completed. So, not 5 stars; but 4. More

Came in for an oil change got it done really quick and great costumer service by Luke great costumer service by Luke More

Jimmy was very helpful and the service department was great. I would recommend this BMW Dealership over all the others in the PNW. great. I would recommend this BMW Dealership over all the others in the PNW. More

Outstanding personal and professional service. I would recommend this dealer for their BMW purchase and service! I would recommend this dealer for their BMW purchase and service! More

Excellent transaction. Fair in their offer and smooth start to finish. Kevin and Justin were enjoyable to work with and are very knowledgeable about the entire BMW line. Th Fair in their offer and smooth start to finish. Kevin and Justin were enjoyable to work with and are very knowledgeable about the entire BMW line. The training on the technology side of things was super efficient and in depth. I would not hesitate to purchase a car from this dealership. More

I appreciate the excellent service. There were No surprises. Discussed fully before any service was performed There were No surprises. Discussed fully before any service was performed More

Perfect experience, don’t have any complains, timing, customer service, sales experience everything was great. customer service, sales experience everything was great. More

Certainly! Here's a positive review for BMW Northwest and Brandon: "I had an outstanding experience at BMW Northwest, thanks to Brandon's exceptional service Here's a positive review for BMW Northwest and Brandon: "I had an outstanding experience at BMW Northwest, thanks to Brandon's exceptional service. He was knowledgeable, attentive, and made the entire process smooth and stress-free. Brandon's professionalism and dedication to customer satisfaction truly stood out. I highly recommend BMW Northwest and Brandon to anyone looking for a top-notch car service and repair experience!" More

My 2018 X5 had a parking brake malfunction. Took it in to the dealership, which charged $450 to reset. All fixed. Nope. Took it in again, and they wanted another $600 to replace a $145 switch. Took it in to the dealership, which charged $450 to reset. All fixed. Nope. Took it in again, and they wanted another $600 to replace a $145 switch. (Yes, I understand dealerships charge more) Still not working, and the malfunction oftentimes prevents the car from moving, so I have to shut it off and hope it resets, which can take several attempts. So, we asked for the service manager, and talked to Cameron Beene, who, in the end, did nothing to improve our service experience, despite his assurance BMW NW would make it right. That was the last we heard from him. On the third try, we were told the car needed a new actuator, which would cost $3000. So, the expectation is that we just need to keep taking the car in and hand over the credit card until they finally figure out the problem. Very disappointing, particularly as we had a wonderful experience with Larry Williams in sales. We will be taking the car to be serviced elsewhere. More