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BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.7
808 Reviews
Call Dealership (253) 922-8700
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4011 20th St E

Fife, WA

98424

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Showing 808 reviews

November 25, 2023

This is our second X3 purchased from BMW Northwest. We received excellent customer service from Allea. She was so pleasant and knowledgeable. Thank you also to Henry, Kenny and Justin for their help. More

by Madhattons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allea
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Nov 27, 2023 -

BMW Northwest responded

We're so glad to know you had a great experience with Allea, Henry, Kenny, and Justin at BMW Northwest! It's wonderful that they were able to assist in your transition from the 2011 model X3 to the new 2024 one. Don't hesitate if you have any more questions - we're here for you!

November 17, 2023

Austin and the BMW Northwest staff deliver excellent customer service. A friendly and professional dealership. Thanks. More

by mkconnolly18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Lautenslager
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Nov 17, 2023 -

BMW Northwest responded

We're delighted to know that Austin and the team at BMW Northwest provided excellent service. Thanks for sharing your experience with us!

November 17, 2023

Horrible experience! Arrived 7:30AM (45 minute drive) for a 2 hour seat belt module factory update. No one knew why I was there. ViN got me going at least to the service More

by ohiwish169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke maybe?
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Nov 17, 2023 -

BMW Northwest responded

I'm sorry to hear about your experience. We aim for a smooth and efficient service process and it's disappointing that we let you down. I understand your frustration and would like to personally address the concern expressed in both this review and your other one. Please contact me directly if you would like to discuss this further. Thank you, Jay Senon - Service Manager - 253-896-2502

November 17, 2023

Well taken care of by Rich. Recommended ! Comfortable wait area & friendly staff. Service with a smile More

by Mailstop1
Recommend Dealer
Yes
Employees Worked With
Richard Knoll
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Nov 20, 2023 -

BMW Northwest responded

We're delighted to know that Rich and the team at BMW Northwest provided you with a comfortable experience! Thank you for your recommendation, we truly appreciate it. Hope to see you again for any of your future service needs!

November 09, 2023

Always a pleasure to deal with, service manager is a very down to earth and friendly guy. I never feel like he’s trying to get me to complete services that are unnecessary. Very professional team. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Senon and Michael Lawver
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Nov 10, 2023 -

BMW Northwest responded

We're glad to know you've had consistently positive experiences with our team at BMW Northwest! We appreciate your trust in us for all of your vehicle's needs!

November 06, 2023

Extremely condescending attitude getting work done on my 2008 E60. And they lied to me and manipulated me as well. They just hate older cars at this dealer. I will not be returning to this dealer for any More

by r.manser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Lawver
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Nov 08, 2023 -

BMW Northwest responded

I'm sorry to hear about your experience in January. We strive for the utmost professionalism and respect in all our interactions, so it's concerning to see we've left a different impression. We noted an oil leak and you declined to investigate the concern. You did, however, approve maintenance work, so your recent review is surprising to receive. If you're open to discussing this further, please reach out directly at your convenience. I would love the chance to make this right. Thank you, Jay Senon - Service Manager - 253-896-2502

Nov 08, 2023 -

r.manser responded

You think you found a cleaver way to call me a liar. Most people read through this PR xxxxxx scat. Your advisor Lawver told me it would be over $300 or they were not even willing to take a look at it and it would take a long time to diagnose. He even argued with me over whether it was a Pentosin leak - probably because newer BMWs don't use that fluid anymore. Bottom line is that he wouldn't listen to me and told me I didn't know what I was talking about. I replaced the hose myself and it's fine now. I don't need to hear any more derogatory input from your direction on my old E60, which I kept in showroom condition until this. I bought that car as a custom order from Dingolfing and it was like a family member. Like I said extremely condescending. I will drive my new X7 all the way to Bellevue where I will also place an order for a new custom spec M4. My recent review is because I found a better dealer and your attitude sucks.

November 06, 2023

Good service. Excellent waiting area. Professional and helpful service advisor. Nice display room with lots of models to choose from. More

by Noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Kelly
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Nov 06, 2023 -

BMW Northwest responded

We're glad to know you enjoyed our service and facilities at BMW Northwest. Our team is always here to provide professional advice and a comfortable environment for all customers. Thanks for your feedback!

November 06, 2023

BMW Northwest did a fantastic job diagnosing my issue, however if you’re looking to get work done I highly recommend taking it to BMW of Seattle as their labor rates and diagnostic rates are much cheaper More

by BenC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gage
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Nov 07, 2023 -

BMW Northwest responded

Ben, it's great to know that our diagnosis was helpful, but disappointing to learn about your concerns regarding our rates. We strive for competitive pricing and value in all we offer. I'd appreciate the opportunity to discuss this further with you, so please feel free to reach out at your convenience. Thank you, Jay Senon - Service Manager - 253-896-2502

November 05, 2023

Service was excellent Rich was great! Everything was better than expected! Will continue to service my vehicle there More

by gregganelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich knoll
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Nov 06, 2023 -

BMW Northwest responded

Greg, we're delighted to know that Rich and our team at BMW Northwest exceeded your expectations! We look forward to continuing servicing your vehicle. Thanks for the great review!

October 28, 2023

BMW Northwest has given us great service each time we bring our vehicle in for service More

by Joseph & Marianne Humes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quinn
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Oct 28, 2023 -

Joseph & Marianne Humes responded

Great job 👍

Oct 30, 2023 -

BMW Northwest responded

Thank you so much, Joseph and Marianne! We're glad to know our team at BMW Northwest has gained your support and trust for all your car service needs. Have a wonderful week and thanks again for choosing us!

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