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BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.7
764 Reviews
Call Dealership (253) 922-8700
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4011 20th St E

Fife, WA

98424

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Showing 764 reviews

September 30, 2023

Great service! Answered all questions, all estimates were accurate, and all issues were resolved immediately. More

by AnotherDataGuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Wu
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Oct 02, 2023 -

BMW Northwest responded

We're glad to know you had a great experience with us at BMW Northwest! Ensuring all your questions are answered and issues resolved promptly is our top priority. Thanks for the review!

September 29, 2023

Professional, Courteous, and Knowledgeable Advisors about your vehicle every time. Great to see familiar faces at this dealership since 2008 ! More

by contiki3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Knoll, Service Dept
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Oct 02, 2023 -

BMW Northwest responded

It's an honor to have earned your loyalty over the years! Thank you for sharing this glowing praise for the BMW Northwest Team!

September 26, 2023

BMW NW’s Service Advisor Luke Kelly was very pleasant while presenting service information, responding to questions and describing the Technician’s findings. For me, Luke is the Go To Guy at BMW NW. More

by Annie’s Dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No other employees
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Sep 27, 2023 -

BMW Northwest responded

We're delighted to know Luke was able to provide you with the excellent service experience we strive for at BMW Northwest! We appreciate your feedback and look forward to assisting you again down the road. Safe travels!

September 25, 2023

Everyone is very nice; Richard was efficient and attentive. The service is very good and thorough. More

by Monga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Knoll
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Sep 26, 2023 -

BMW Northwest responded

Thanks so much for choosing BMW Northwest! We will be sure to pass these kind words along to Richard for his efficient and attentive service. Take care!

September 20, 2023

Car was given back to me after an install push. I got in the car and it said engine oil service required. The person that brought the car out had to have seen this notification. Now I have to take More

by Jmbusin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon. 5 stars
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Sep 20, 2023 -

BMW Northwest responded

I'm sorry to learn about the confusion regarding your vehicle's service notification. It sounds like there may have been a misunderstanding or miscommunication and we'd certainly like to help clarify this for you. Please get in touch with us at your earliest convenience so that we can ensure everything is as it should be with your car. Thank you, Jay Senon - Service Manager - 253-896-2502

September 19, 2023

I was very pleased with BMW Northwest. They handled my service in a very posive and professional manner. More

by d_ish
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
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Sep 20, 2023 -

BMW Northwest responded

We're glad to know you had a positive and professional service experience at BMW Northwest. Thanks for the great review!

September 13, 2023

Customer service is excellent. Brandon was very attentive throughout the time I waited at the Dealer. More

by Bimmer 7 & X5 M60i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon- Service Advisor
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Sep 14, 2023 -

BMW Northwest responded

Thank you for your positive feedback! We're delighted to know that you had an excellent experience with Brandon at BMW Northwest. Until next time, drive safely!

September 11, 2023

Service check in process is quick and efficient. Brandon was knowledgeable and attentive to our needs. Service was thorough and completed on time. More

by Aaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Barlow
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Sep 11, 2023 -

BMW Northwest responded

We're glad to know that you found our service check-in process at BMW Northwest quick and efficient! Thanks for recognizing Brandon's knowledge and attentiveness. We look forward to serving your future needs on time, every time.

September 05, 2023

Austin was very helpful and everyone was very courteous and efficient. The entire experience was top notch! More

by elaincarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Lautenslager
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Sep 06, 2023 -

BMW Northwest responded

We're delighted to know you had a top-notch experience with Austin and the rest of our team at BMW Northwest. Thanks for sharing your feedback!

September 05, 2023

This is my second car from here and I have been very disappointed this time. My first experience was amazing but now they don’t seem to care about their clients. The young boys in service seem to be t More

by Tnm41401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana
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Sep 05, 2023 -

Tnm41401 responded

Not happy with the treatment I received today. I was treated much better when I bought my first car. Adrianna in service has no compassion and should not be in a customer relationship position. I am now wanting to get a different car just so I never have to come back.

Sep 06, 2023 -

BMW Northwest responded

I sincerely apologize that your recent experience working with our team fell short of the high standards we set for ourselves. Providing top-tier assistance and customer service is our priority, and I'm sorry that we missed the mark here. I'd appreciate the opportunity to address your concerns. If you're interested in continuing this conversation, please consider contacting me directly when you have a moment. Thank you, Jay Senon - Service Manager - 253-896-2502

Sep 06, 2023 -

Tnm41401 responded

Hi Jay, I have sent a response to Sara Sullivan (customer relations). Please ask her to forward it to you! I deserve to be treated better than I was. You should send your employee Adrian to a class in public relations, she has no clue! No compassion and never even offered to work out a solution. BMW should have higher standards than this!

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