Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.7
764 Reviews
Call Dealership (253) 922-8700
View Awards

4011 20th St E

Fife, WA

98424

Directions

By Type

Showing 764 reviews

October 24, 2023

Champagne service. 👍 and polite and caring service technician Austin. He is expedient and on time. More

by Mlywrichman
Purchase Time
Recommend Dealer
Yes
Employees Worked With
AUSTIN
Report | Print
Oct 25, 2023 -

BMW Northwest responded

We're glad to hear you had a top-notch experience working with Austin and the team! We appreciate your business and hope to see you again at BMW Northwest!

Oct 25, 2023 -

Mlywrichman responded

Your dealership goes above and beyond to help your customers. I had tire problems 3 weeks ago and the maintenance department was not opened. However, your dealer manager of BMW MINI went out of his way to help me get the tire pressure fixed. He was very informative and happy to help. Again, champagne service by BMW Northwest which makes it truly stand out amongst other car dealerships.

October 23, 2023

I was able to get in for a service appointment fairly quickly. They were thorough and aware of my time as I had to wait there. Luke checked on me a couple times to make sure I was AOK. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Report | Print
Oct 24, 2023 -

BMW Northwest responded

Terry, we're happy to know that Luke and the team at BMW Northwest made your service appointment an easy experience! We appreciate you taking the time to share this positive feedback.

October 21, 2023

Excellent customer service in both sales and service departments. We love the attention to detail and the prompt and thorough communication. More

by sandrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Knoll
Report | Print
Oct 23, 2023 -

BMW Northwest responded

Sandrah, we're so glad to know you've had excellent experiences with both our sales and service departments at BMW Northwest. We pride ourselves on providing thorough communication and attention to detail. Thanks for your support!

October 18, 2023

Dealership of the year reward is a farce. It is not an indication superior customer service, but rather, how much income this Dealership generates for BMW. They lie, up-charge, and exploit th More

by johnnylee1447
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackenzie Bitz
Report | Print
Oct 18, 2023 -

BMW Northwest responded

Johnny, this feedback is quite disheartening to receive and does not reflect the standard to which we run our business. I would like to discuss these concerns in greater detail in order to understand how we can improve your experience. Please consider reaching out to me directly. Thank you, Jay Senon - Service Manager - 253-896-2502

October 18, 2023

I have had nothing but positive experiences with this dealership. I remember being completely shocked when purchasing my vehicle at how stress free it was. Richard, my service advisor is always wonderful More

by Tamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Oct 19, 2023 -

BMW Northwest responded

Tamara, we're delighted to know that your experiences with BMW Northwest have been positive and stress-free. It's great to see Richard has provided wonderful service! Thanks for the support!

October 14, 2023

Great Service and follow up, nice people and very courteous. Clean and nice facilities when waiting. More

by jamessteadman10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Kelly
Report | Print
Oct 16, 2023 -

BMW Northwest responded

James, thanks for leaving BMW Northwest a five-star review! We are glad that our team was excellent and our facilities were clean. See you next time!

October 07, 2023

Brought in my 135is for an alignment. Drop off and pick up were super quick! Dealer provided Lyft shuttle to and from my workplace. Service Advisor Dave Q. was great! More

by MLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
Report | Print
Oct 09, 2023 -

BMW Northwest responded

We're glad to know your visit for an alignment was quick and convenient! It's great that Dave provided excellent service at BMW Northwest. We'll be sure to pass along the positive feedback. Thanks for choosing us!

October 06, 2023

Friendly, efficient, really clean & no nickel & diming. I was kept informed thru the entire process. Thank you! More

by plconrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
Report | Print
Oct 06, 2023 -

BMW Northwest responded

We're glad to know you had a friendly and efficient experience at BMW Northwest! Keeping our customers informed throughout the process is something we strive for. Thanks for your positive feedback, it's greatly appreciated!

October 04, 2023

Good customer service. Timely and understanding. No complaints. Would go there again. This is our 2nd BMW from this dealership. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Report | Print
Oct 05, 2023 -

BMW Northwest responded

Tony, we're glad to know you've had positive experiences with us at BMW Northwest. We appreciate your loyalty and look forward to serving you again in the future!

October 03, 2023

Rich took good care my car and explained needed work in detail, while not pressuring for more work to be done.They are always looking out for safety. I am very satisfied taking my car there. More

by dja2507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Oct 03, 2023 -

BMW Northwest responded

We're glad to know that Rich and our team at BMW Northwest were able to provide you with detailed explanations about your car's needs without any pressure. Safety is indeed a priority for us, so we appreciate your trust in our service!

1
...
12
13
14
...
77