BMW Northwest

Engaging in all areas of customer service. Service Representative Richard Knoll has always been informative and knowledgeable and most importantly available. Service Representative Richard Knoll has always been informative and knowledgeable and most importantly available. More

Rich was great to work with while in for my yearly maintenance. Will request him for my next service appointment. maintenance. Will request him for my next service appointment. More

Austin’s service is always excellent! He thoughly reviews scope of work to be done and answers any questions I have. In addition the loaner vehicles are always in great shape and the st He thoughly reviews scope of work to be done and answers any questions I have. In addition the loaner vehicles are always in great shape and the staff very helpful. More

Requested service for "EGR Extended Warranty" and received a 12 point inspection for tires and DPF for $317.92 with no ref. to EGR Warranty. received a 12 point inspection for tires and DPF for $317.92 with no ref. to EGR Warranty. More

BMW NW exceeded all of our expectations, same day service, on time, service video provided by our tech including an inside out clean & wash, no surprises. This is the definition of service…outstandin service, on time, service video provided by our tech including an inside out clean & wash, no surprises. This is the definition of service…outstanding! More

My 2016 M3 had a unique wiring harness issue that required a tech rep from BMW North America to resolve. BMW NW provided nice loaner cars during the lengthy process and handed me a freshly detailed c required a tech rep from BMW North America to resolve. BMW NW provided nice loaner cars during the lengthy process and handed me a freshly detailed car when all work was completed. I appreciated the opportunity to see the car and talk with the mechanic during this process. My thanks to service manager Cameron Beene for holding my hand while my Baby was being worked on. More

very prompt and clear service. virtual go around was useful and complete. nice lounge area virtual go around was useful and complete. nice lounge area More

Very smooth and timely service. Waiting area was comfortable and I was kept informed of progress with the service. Waiting area was comfortable and I was kept informed of progress with the service. More

Morgan was amazing and helped me find the exact car I wanted. He searched their inventory and listened to my requests. Great service - highly recommended you work with him! wanted. He searched their inventory and listened to my requests. Great service - highly recommended you work with him! More

Richard was courteous, responsive, and professional. He explained the workand kept us informed of progress. We trust BMW Northwest with service to our car. He explained the workand kept us informed of progress. We trust BMW Northwest with service to our car. More