BMW North Scottsdale

This dealership and family of dealerships is motivated to screw you out of your money! They do not understand customer relationships, customer value or lifetime value. They only march to satisfy the stockh screw you out of your money! They do not understand customer relationships, customer value or lifetime value. They only march to satisfy the stockholders first, employees second and you're third! Do yourself a favor; stay away from the United Auto Group!!!! More

Bought a 2007 525 bmw, had problems with steering as soon as I drove off the lot. Service dept. replaced two front tires that had "flattened" from being on the showroom floor which was blamed on the Arizona as I drove off the lot. Service dept. replaced two front tires that had "flattened" from being on the showroom floor which was blamed on the Arizona heat. Hard to believe in an air conditioned building. Was also told "things that men make will break" was that supposed to make me feel better? Now, 2 weeks later, the sun roof rattles, the back doors will not unlock with the key fob or the internal controls, the telescopic steering function does not work at all and the car lags on acceleration. Going from a Lexus to a BMW has been the worst experience. I love the car, hate the service and would never buy another car from them again. More

After, I got out of the partking lot in front of their main door. The sales guy standing outside didn't even say HI before I pass although I was the only person outside their shop. <br><br>Inisde this nic main door. The sales guy standing outside didn't even say HI before I pass although I was the only person outside their shop. <br><br>Inisde this nice place was a Museum with brain dead people standing and sitting around. It will stay dead as long as this place acts like this.<br><br>Anyways, I got the parts I need at the overpriced service shop and head out the door. This isn't a place I like to come back soon. <br><br> More

After spending over two hours at another local BMW dealer who wouldn't honor BMW website's 'special' price offers, I departed BMW North Scottsdale shortly after I first entered... with a new 325i. The North who wouldn't honor BMW website's 'special' price offers, I departed BMW North Scottsdale shortly after I first entered... with a new 325i. The North Scottsdale facility is new and far nicer than any other in the Phoenix area. Since then, both Steve and the dealership's GM have contacted me to confirm that I was happy with my experience. As I conveyed to BMW via their phone survey, I could not be more pleased and have already recommended to a friend that she contact Steve for a potential new BMW acquisition. All things considered... a positive experience! More

I will never step foot on the grounds of this dealership again. <br><br>I bought a CPO 2001 330C from another dealership in town (Chapman), even though I live close to North Scottsdale Dealership. Shortl again. <br><br>I bought a CPO 2001 330C from another dealership in town (Chapman), even though I live close to North Scottsdale Dealership. Shortly after purchase, I had problems with the sunroof visor not sliding back, so I brought it to the Scottsdale dealership and they *fixed it* under warranty. It broke about 1 month later, so I brought it back. They would not fix it under warranty, and tried to explain how it was a result of long term misuse (not mentioned first time when it was *fixed*). They tried to charge me $1100 for repairs, and were totally unwilling to have it covered by warranty. I escalated this to their managment, who wouldn't budge, except to concede that if I had purchased the car from them it wouldn't of been a problem. I refused to pay. Other non related repairs were done at the same time, and when I picked it up, they again tried to charge me (to no avail) for LOOKING at the sunroof. The Car had not been cleaned, and I was given no explanation to the other repairs. <br><br>I brought the car the next day to Chapman on Camelback, and they fixed for free without any hassle and were generally in awe that Scottsdale gave me so much grief. <br><br> More

Salesman was arrogant and lacked a personality. After sitting around for 30 minutes, the sales manager refused to put firm numbers to our deal to purchase a new 325Ci because we didn't appear "serious" - sitting around for 30 minutes, the sales manager refused to put firm numbers to our deal to purchase a new 325Ci because we didn't appear "serious" - even after I had explained that I drove over 100 miles to the dealer to BUY that car, that day! Guess what moron, I bought a Lexus instead. Now 1 year later when I did buy a BMW 330Ci - I didn't get it from you. <br><br>I would only recommend this dealer if you like to beg the sales staff to let you over pay. I guess they have to pay for that new building somehow... More

I had a 2002 BMW 745i that was an absolute disaster from the get go. Virtually every possible problem that's been documented on the internet happened to me it seems. My idrive turned into a no-drive. <br>< the get go. Virtually every possible problem that's been documented on the internet happened to me it seems. My idrive turned into a no-drive. <br><br>After 12 visits here, BMW bought the car back and gave me a 2003. There are still some minor problems but it seems that the 03's have been vastly improved.<br><br>I will say this, I applaud BMWNA for doing the right thing and replacing my car. It's a terrible feeling walking to your car and wondering what else could possibly go wrong. More