BMW North Scottsdale

I have purchased both our 2005 X5 and 2002 M3 and have had them serviced at Scottsdale North since they were new and I have nothing but praise and gratitude for the service that I have received at the dea had them serviced at Scottsdale North since they were new and I have nothing but praise and gratitude for the service that I have received at the dearlership through my service manager, Gary Katzenberger and the sales manager,Jack Guthrie. They are always courteous and accomadating and provide excellent care of our cars. The employees of this dearlership in all the departments seem interested in developing warm relationships with their clients. I continue to recommend both the buying and service experience at Scottsdale North BMW to anyone interested in BMWs. More

I have dealt with this dealership for +/- 7 years. I am driving my 2nd BMW. Both cars have always been serviced with Steve Backman as my Service Advisor during these years. Just knowing he is there to sp driving my 2nd BMW. Both cars have always been serviced with Steve Backman as my Service Advisor during these years. Just knowing he is there to speak with is reassuring and reduces the anxiety of getting the car in and getting me out. He makes me feel like a valued, long time customer. He is sensitive to my schedule. Several repairs have required extended time periods in the shop. Steve daily updated me as to progress, always reassuring me he did not want the car back on the road until the problem was completely diagnosed and perfectly repaired. The use of loaner vehicles provided at reasonable rates, and sometime at no charge, always eliminates the hassle of alternate transportation during car repairs. I find this dealership and Steve Backman make servicing and/or repairing my car very tolerable. It has been this way all the time I have done business there. More

What a great Service department!!!! Love the service What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the Service people. I will definitely buy my next BMW for BMW North Scottsdale. Thank you to everyone!!!!!! More

My 2010 550i was in for a persistent engine shudder. They asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an emp asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an empty gas tank...and the engine still shudders violently. BMW was aware of this problem before they sold the car to me it turns out, yet they failed to tell me about it. Now they say it is normal, it just needs to warm up. More

We have now purchased a total of 5 BMWs from North Scottsdale BMW -- two 5 series vehicles, an X5, Z4, and a 3 series -- over the past three + years. As one would guess, there have been some problems, Scottsdale BMW -- two 5 series vehicles, an X5, Z4, and a 3 series -- over the past three + years. As one would guess, there have been some problems, but I suspect no more than with any mechanical thing purchased these days. The important thing is that, in every case, our "front men," Scott Bilgo (our go-to sales guy) and Steve Backman (our service wizard) have always responded immediately to the issues, taken up the gauntlet, and followed through until the issue was resolved. There have been a few instances when we dealt with another member of the dealership staff initially for something, encountered a glitch, and then saw either Steve or Scott come in and take over or double check to be sure we are taken care of. As buying a car goes, it's typically not the most enjoyable endeavor. But Scott has actually made it fun and, at the least, not the nerve wracking encounter that is more typical. Jack Guthrie has also intervened when a situation has called for a decision "from above," and they have each been a pleasure to deal with. More

Great transaction. No pressure. Full of advice and provided valuable information to facilatate the buying decision. I would buy from them again and plan to use them for my a car for my wife. I don provided valuable information to facilatate the buying decision. I would buy from them again and plan to use them for my a car for my wife. I don't let her drive mine! Great people in the service group as well. More

This was my first BMW purchase and BMW buying experience. I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to. No Sales Sharks hitting you as you walk through the dealership. Everyone was friendly and very helpfull. From the first phone call to ask about a BMW which I was interested in on the web site until I drove away in my new BMW. I was shocked not to be treated like other car dealership treat you with a lot of fast talking salesman that are just interested in making a deal at what ever low life sales tactic they can pull. Again everyone from the sales (Peter Cramer), parts (Dean), service (AJ), Finance (Frank) were outstanding in every way. I would and intend to go back to BMW of North Scottsdale for service and anything else which I need. More

Jeff Fischer is 5* -- I would recommend him to anyone needing service at this dealership. Initially brought my sedan in because the Certified Pre-Owned Warranty was almost up and I wanted the car looked needing service at this dealership. Initially brought my sedan in because the Certified Pre-Owned Warranty was almost up and I wanted the car looked over, plus the power-seats were not working properly; I knew that the drivers' side wasn't that is. Well, both seats were checked, cables were replaced on both and a loaner was provided for the time that I needed it during the service time! BIG plus!! Can't thank Jeff enough -- I will always ask for him :) Keep It Up!!! I mean I hate car problems as much as the next person, but it is nice to be able to work with an understanding Service Advisor -- Thanks More

I just purchased my second new BMW from BMW North Scottsdale since moving back to Scottsdale in late 2002. My daughter and her husband also purchased a new X3 in January there upon my recommendation Scottsdale since moving back to Scottsdale in late 2002. My daughter and her husband also purchased a new X3 in January there upon my recommendation. David Stinson handled all of these transactions and in each case, exceeded our expectations. Everyone at BMW North Scottsdale is fabulous, beginning with David during the sales process, to Kriston Newton, our Finance Manager and then on to Tony Nieto who handled the delivery of our new X5. The entire staff goes beyond providing customer service and satisfaction and they do it professionally! I recommend BMW North Scottsdale to everyone who is in the maret for a new automobile. More

I always have an easy time getting my car in to be serviced, or whatever is needed. Jeff always has a loaner car ready and available for me to use. Everyone in the service department is friendly and h serviced, or whatever is needed. Jeff always has a loaner car ready and available for me to use. Everyone in the service department is friendly and helpful. My car is always clean and ready when promised. Jeff always makes sure I am 100% satisfied, he is soooo accommodating. Jeff Fisher is a great service advisor!! More