BMW North Scottsdale

My salesman, Brad Reicks, is very knowledgeable and passionate about BMWs, which made it a pleasure to work with him in purchasing my first BMW. It took less than an hour to take a test drive and make passionate about BMWs, which made it a pleasure to work with him in purchasing my first BMW. It took less than an hour to take a test drive and make a deal. I wish I could remember the name of the person that walked me through the features of the car when I picked it up because he did an outstanding job. He even took the time to set up the Bluetooth on my cell phone. The whole process was a very enjoyable experience and I highly recommend this dealership. More

We were very pleased with the overall experience of buying our new BMW from this dealership. Our salesman was very personable and helpful as was the financial manager who presented additional options buying our new BMW from this dealership. Our salesman was very personable and helpful as was the financial manager who presented additional options clearly but without pressure. The actual delivery of the car was in itself a special experience enhanced by the knowledge of Tony, the young man who explained all the car's features. We were very pleased with all aspects of this transaction and would not hesitate to recommend this dealership to others. More

I have been dealing with Steve since I purchased my car in 2003. He has always treated me with the utmost respect and has been very honest and fair. Even if I didnt like the news he was giving me I knew in 2003. He has always treated me with the utmost respect and has been very honest and fair. Even if I didnt like the news he was giving me I knew that I could trust him because of his forthcoming nature. I have delt with a few other advisers out of scheduling conflicts and they were also very good but no one has come close to the same level of customer service as Steve. As a whole the entire service department does an outstanding job there and I am glad that i am able to bring my car there. More

From the beginning of my BMW purchase to having my car serviced - BMW North Scottsdale has been absolutely awesome!! My Service advisor Eric Rasen and the other staff at North Scottsdale always makes me serviced - BMW North Scottsdale has been absolutely awesome!! My Service advisor Eric Rasen and the other staff at North Scottsdale always makes me feel welcome and is concerned about my issues. The service has always been handled in a professional, personal manner and I have NEVER been disappointed with the return of my vehicle. I would love to thank everyone for a job WELL done!! With all of my vehicles that I have owned BMW North Scottsdale has NO competition with sales or service. I will purchase my next vehicle at BMW North Scottsdale!! More

I called Mr. Backman first thing on Monday morning letting him know that my car had a problem and to see when I could bring it in. He told me to bring it in right away. He squeezed me in to his alread letting him know that my car had a problem and to see when I could bring it in. He told me to bring it in right away. He squeezed me in to his already full schedule, put me in a loaner car, and had me back in my own car that afternoon. It was a totally stress free and pleasant visit to BMW! Mr. Backman has been our service consultant from day one at BMW and we have always received exceptional service from him!! I would highly recommend him and BMW to my friends and co-workers! More

Through the years, I have purchased three vehicles from BMW North Scottsdale (2006 750i, 2007 X5, 2008 M5 and have always worked with Bob Atanasio; today I bought a new 2009 M3 and again was more than sati BMW North Scottsdale (2006 750i, 2007 X5, 2008 M5 and have always worked with Bob Atanasio; today I bought a new 2009 M3 and again was more than satisfied with the service that I received from Bob. Bob is very professional and very courteous. If my next car is going to be a BMW again, I will keep coming to Bob for my purchase. More

I had a wonderful experience. My relationship with the dealer began on the phone from NYC, Yami was very friendly and eager to help me find the car I wanted and needed. She arranged everything without eve dealer began on the phone from NYC, Yami was very friendly and eager to help me find the car I wanted and needed. She arranged everything without ever meeting me in person and we made the deal easily. After making the purchase Ms. Turner kept me uptodate in the progress of my build and seemed as happy as me about the new car and the fact that it was on its way. Once the car was in Arizona and was going to be delivered it was quick and easy. The day of the delivery I felt like at home, everyone was nice and cordial with me. Then I met Mr. Butler who is a sweet man, he spent as much time as I needed answering my questions about the car and how to use all the little gadgets, never did it seem like they where done with me after I signed, the dealer was open for me to come in and feel confortable asking questions. I decided to instal another accessory on the car and they arranged the service department to fit me in. In all I felt pampered and taken care of. I do recomend this dealer and the brand. Thanks Jaime Upegui, MD More

I have given this wonderful rating simply because this dealership fully deserves it, in every respect: from the beginning to the end, the service staff is polite, professional and completely accommodating dealership fully deserves it, in every respect: from the beginning to the end, the service staff is polite, professional and completely accommodating to the customer.....I have been there for appts as well as unannounced visits for minor repairs, adjustments, etc. and, each time, I am met by a friendly face, and a quick response. My service advisor, Steve Backman, is exceptional----not just accepting of various requests and problems, but anticipatory of them: very unusual and very rare! I have just gone through the process of having to have my transmission replaced in my 2006 BMW X5, and for something that major in a dealership----which I have certainly never had to have done, and was somewhat nervous about the whole thing!-----it was a piece of cake for this dealership.....they kept the car until THEY were satisfied that the work was complete and perfect! Meanwhile, I had the pleasure of using a Mini Cooper for the duration, which I have now decided to probably buy, because I've fallen in love with the Clubman! WAY TO GO, BMW!!!! More

This was a no pressure sale. We got what we really wanted even though the exact car was not on-hand at the dealership. Charlie went out of his way to find a car when we were finally ready to buy (tha wanted even though the exact car was not on-hand at the dealership. Charlie went out of his way to find a car when we were finally ready to buy (that took us a year to decide to go ahead and get it). We traded a 12 year old M3 for a new 335i. We can hardly believe all the nice things available on the new vehicle. There was so much that we went into overload at delivery time but Charlie made time available when we were ready a few days after the sale to continue explaining things to us. The presentation of our new car was the icing on the cake. It was in the new car delivery show room and covered until the dramtic moment. It was a little corny but we really appreciated the extra effort. Everything we asked for was on the car waiting for us but then we added Lojack at the last moment so we had to bring it back for that install. Service made an appointment that fit our schedule and Charlie met me to pair up our new cell phone to the car. It was seamless. This is our third purchase. We bought an M3 for our son's graduation from West Point. We fell in love with it when we drove it cross country to New York so we bought another one for us and then kept it 12 years. Now my wife is retiring and it was time for this new ride. Finance by Frank, Service by Chris, and Sales by Charlie got us our ultimate driving machine. A very satisfied customer, Rex & Nancy(Sam) More

Very enjoyable experience. Peter was very nice and professional. Did the deal over the phone and was in and out in about 90 minutes. The price I was quoted over the phone was the price I paid. I also professional. Did the deal over the phone and was in and out in about 90 minutes. The price I was quoted over the phone was the price I paid. I also enjoyed the test drive portion. Peter let me choose where I wanted to take the car and for how long. I do not appreciate it when other dealerships tell you where to drive! More