BMW North Scottsdale

Steve Backman has been my service advisor for over 6 years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is co years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is concerned. He always greets me in a friendly, yet courteous and professional manner. Steve takes the time to describe (in laymens terms) the service my vehicle requires. He also will call me if there are any unforseen service issues. I would highly recommend Steve and BMW North Scottsdale to anyone interested in owning or leasing a BMW. You won't be disappointed! More

I've had the same car for 13 years and the only reason i was in the market for a new one was because my jeep wrangler did not have any A/C. So i was fairly new to the whole car buying process and had nothin was in the market for a new one was because my jeep wrangler did not have any A/C. So i was fairly new to the whole car buying process and had nothing specific in mind. Plus my expectations regarding the whole car buying experience were in accordance with the typical stereotypes. i checked out a few places and the BMW dealership here was like nothing else. they blew all the others away. they were honest, not pushy, and willing to work with me in any way i needed to in order to accomodate my desires. they knew they had a great product and equally great customer service, so it is easy for them to work with you. plus the best part, they treat you like a king. no matter if you bought the cheapest car or the most expensive one on the lot, you feel pampered and that there whole purpose there is to serve you and your needs and that you are there most important customer. I would highly recommend this dealership and BMW to anyone and I can see myself remaining in the family here for a long time to come. More

My husband and I came in on Saturday to trade my X3. We had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely different, thanks to John. He had the patience to work with me and my specific situation. He found the vehicle that best suited my personal and financing needs, all the while making sure we were comfortable and happy. Thanks John! Christy More

I have purchased both our 2005 X5 and 2002 M3 and have had them serviced at Scottsdale North since they were new and I have nothing but praise and gratitude for the service that I have received at the dea had them serviced at Scottsdale North since they were new and I have nothing but praise and gratitude for the service that I have received at the dearlership through my service manager, Gary Katzenberger and the sales manager,Jack Guthrie. They are always courteous and accomadating and provide excellent care of our cars. The employees of this dearlership in all the departments seem interested in developing warm relationships with their clients. I continue to recommend both the buying and service experience at Scottsdale North BMW to anyone interested in BMWs. More

I have dealt with this dealership for +/- 7 years. I am driving my 2nd BMW. Both cars have always been serviced with Steve Backman as my Service Advisor during these years. Just knowing he is there to sp driving my 2nd BMW. Both cars have always been serviced with Steve Backman as my Service Advisor during these years. Just knowing he is there to speak with is reassuring and reduces the anxiety of getting the car in and getting me out. He makes me feel like a valued, long time customer. He is sensitive to my schedule. Several repairs have required extended time periods in the shop. Steve daily updated me as to progress, always reassuring me he did not want the car back on the road until the problem was completely diagnosed and perfectly repaired. The use of loaner vehicles provided at reasonable rates, and sometime at no charge, always eliminates the hassle of alternate transportation during car repairs. I find this dealership and Steve Backman make servicing and/or repairing my car very tolerable. It has been this way all the time I have done business there. More

What a great Service department!!!! Love the service What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the Service people. I will definitely buy my next BMW for BMW North Scottsdale. Thank you to everyone!!!!!! More

My 2010 550i was in for a persistent engine shudder. They asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an emp asked to keep it over the weekend. They returned my car with 300 additional miles on it, dirty clothes in the back, filthy inside and out, and an empty gas tank...and the engine still shudders violently. BMW was aware of this problem before they sold the car to me it turns out, yet they failed to tell me about it. Now they say it is normal, it just needs to warm up. More

We have now purchased a total of 5 BMWs from North Scottsdale BMW -- two 5 series vehicles, an X5, Z4, and a 3 series -- over the past three + years. As one would guess, there have been some problems, Scottsdale BMW -- two 5 series vehicles, an X5, Z4, and a 3 series -- over the past three + years. As one would guess, there have been some problems, but I suspect no more than with any mechanical thing purchased these days. The important thing is that, in every case, our "front men," Scott Bilgo (our go-to sales guy) and Steve Backman (our service wizard) have always responded immediately to the issues, taken up the gauntlet, and followed through until the issue was resolved. There have been a few instances when we dealt with another member of the dealership staff initially for something, encountered a glitch, and then saw either Steve or Scott come in and take over or double check to be sure we are taken care of. As buying a car goes, it's typically not the most enjoyable endeavor. But Scott has actually made it fun and, at the least, not the nerve wracking encounter that is more typical. Jack Guthrie has also intervened when a situation has called for a decision "from above," and they have each been a pleasure to deal with. More

Great transaction. No pressure. Full of advice and provided valuable information to facilatate the buying decision. I would buy from them again and plan to use them for my a car for my wife. I don provided valuable information to facilatate the buying decision. I would buy from them again and plan to use them for my a car for my wife. I don't let her drive mine! Great people in the service group as well. More

This was my first BMW purchase and BMW buying experience. I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to. No Sales Sharks hitting you as you walk through the dealership. Everyone was friendly and very helpfull. From the first phone call to ask about a BMW which I was interested in on the web site until I drove away in my new BMW. I was shocked not to be treated like other car dealership treat you with a lot of fast talking salesman that are just interested in making a deal at what ever low life sales tactic they can pull. Again everyone from the sales (Peter Cramer), parts (Dean), service (AJ), Finance (Frank) were outstanding in every way. I would and intend to go back to BMW of North Scottsdale for service and anything else which I need. More