BMW North Scottsdale

This was a no pressure sale. We got what we really wanted even though the exact car was not on-hand at the dealership. Charlie went out of his way to find a car when we were finally ready to buy (tha wanted even though the exact car was not on-hand at the dealership. Charlie went out of his way to find a car when we were finally ready to buy (that took us a year to decide to go ahead and get it). We traded a 12 year old M3 for a new 335i. We can hardly believe all the nice things available on the new vehicle. There was so much that we went into overload at delivery time but Charlie made time available when we were ready a few days after the sale to continue explaining things to us. The presentation of our new car was the icing on the cake. It was in the new car delivery show room and covered until the dramtic moment. It was a little corny but we really appreciated the extra effort. Everything we asked for was on the car waiting for us but then we added Lojack at the last moment so we had to bring it back for that install. Service made an appointment that fit our schedule and Charlie met me to pair up our new cell phone to the car. It was seamless. This is our third purchase. We bought an M3 for our son's graduation from West Point. We fell in love with it when we drove it cross country to New York so we bought another one for us and then kept it 12 years. Now my wife is retiring and it was time for this new ride. Finance by Frank, Service by Chris, and Sales by Charlie got us our ultimate driving machine. A very satisfied customer, Rex & Nancy(Sam) More

The service department is the reason I continue to purchase my BMWs from this dealership. The vehicles sell themselves if it's not your first BMW purchase. Service after the sale is how you keep you purchase my BMWs from this dealership. The vehicles sell themselves if it's not your first BMW purchase. Service after the sale is how you keep your customers loyal. BMW North Scottsdale is an excellent dealership - all the way around. More

Peter listened to us. He understood our goals of finding the best combination of low miles and remaining factory warranty within our price range. He searched the entire inventory of automobiles and clearly the best combination of low miles and remaining factory warranty within our price range. He searched the entire inventory of automobiles and clearly explained the options. We will revisit Peter when our 5-Series approaches our mileage limit and will trust his advice again. More

The experience was worth the special trip from Minneapolis. The sales people were the best. The finance person found a good rate. All around, it was wonderful to work with your team. I develop Minneapolis. The sales people were the best. The finance person found a good rate. All around, it was wonderful to work with your team. I developed a sense of trust with these guys. As far as future luxury car purchases are concerned, I'll make these guys my first choice. More

The approach is transparent More

Peter is very knowledgeable and genuine. He was very in-tune with exactly what I wanted in a used Z4. He has a very easy going nature and is not pushy. From a woman who hates the process of buying a n in-tune with exactly what I wanted in a used Z4. He has a very easy going nature and is not pushy. From a woman who hates the process of buying a new or used car, I would have to say that interacting with Peter made the experience pleasurable and hassle-free. Sometimes car salesmen have a way of "talking down" to women, and Peter answered even my most basic (and somtime stupid questions) without making me feel uncomfortable. He promptly replied to my e-mails, which is a rarity in the business world today. More

This is our 2nd BMW and my first time working with BMW of N. Scottsdale. After doing my research online and finding the car I wanted, I got in contact with Peter Cramer and Jack Guthrie and set an appointmen N. Scottsdale. After doing my research online and finding the car I wanted, I got in contact with Peter Cramer and Jack Guthrie and set an appointment to come in for a test drive. I ended up driving the car home that night after only a few hours. Buying a car from them was honestly a pleasant, no hassle and informative experience, and I drove home feeling good about my purchase. More

Steve Backman has been my service advisor for over 6 years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is co years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is concerned. He always greets me in a friendly, yet courteous and professional manner. Steve takes the time to describe (in laymens terms) the service my vehicle requires. He also will call me if there are any unforseen service issues. I would highly recommend Steve and BMW North Scottsdale to anyone interested in owning or leasing a BMW. You won't be disappointed! More

I've had the same car for 13 years and the only reason i was in the market for a new one was because my jeep wrangler did not have any A/C. So i was fairly new to the whole car buying process and had nothin was in the market for a new one was because my jeep wrangler did not have any A/C. So i was fairly new to the whole car buying process and had nothing specific in mind. Plus my expectations regarding the whole car buying experience were in accordance with the typical stereotypes. i checked out a few places and the BMW dealership here was like nothing else. they blew all the others away. they were honest, not pushy, and willing to work with me in any way i needed to in order to accomodate my desires. they knew they had a great product and equally great customer service, so it is easy for them to work with you. plus the best part, they treat you like a king. no matter if you bought the cheapest car or the most expensive one on the lot, you feel pampered and that there whole purpose there is to serve you and your needs and that you are there most important customer. I would highly recommend this dealership and BMW to anyone and I can see myself remaining in the family here for a long time to come. More

My husband and I came in on Saturday to trade my X3. We had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely different, thanks to John. He had the patience to work with me and my specific situation. He found the vehicle that best suited my personal and financing needs, all the while making sure we were comfortable and happy. Thanks John! Christy More