BMW North Scottsdale

Scott and his assistant, Ashley, worked really hard to earn our business. We had contacted five BMW dealers to find the best value on a X5 35d. Some of the other dealers tried to sell us on what they had earn our business. We had contacted five BMW dealers to find the best value on a X5 35d. Some of the other dealers tried to sell us on what they had in inventory, not what we wanted. Scott took all of our information, provided us with some very helpful facts which we did not know and made this the most pleasurable purchase of a vehicle we have had. This was important to us since we live in Michigan, had bought a number of Jaguars and Fords through my wife's brother since he worked at Ford, plus we bought the car over the internet. They truly exceeded our expectations and provided us with the best possible experience we have had in this area. They continue to follow-up to insure everything is going well and have offered to have us return for additional orientation on the vehicle if we wanted it. We plan on going back to them in the fall to get a convertible which we will garage here in Arizona. However, our X5 will always go with us; it is a great vehicle and we love it. More

I worked with Kate Tallman to set up the deal on line to purchase my car online. However, when I showed up at the dealership, I was forced to deal with a "gentleman" named Bob, who I have deliberately forg purchase my car online. However, when I showed up at the dealership, I was forced to deal with a "gentleman" named Bob, who I have deliberately forgotten his name, who no longer works there. He did not listen to me, he did not return phone calls. He made mistakes in the deal and was very arrogant. I told him that I was not happy with his performance but he didn't care. When the care finally was delivered, mistakes were made with the paperwork and I had to return the next day to sign more papers. This happened back on 3/13/08. This was my first bad experience with this dealership. Now move forward to 6/09. I set up an appointment to have an oil change, even though I did not have 15,000 miles, the care was over a year old. Which by BMW standards, means it needs an oild change. I also needed to have work down on the radio as the HD was not working properly and the navigation system was not working correctly. There was a tiny chip in the windshield and I asked to have that repaired at the same time. They did not provide loaners, even though when I had worked with Chapman BMW, they did. I had to PAY to drive a HHS - this I was very unhappy about. They kept the care for THREE days. AND it turns out they windshield splintered and had to be replaced, AND they never changed the oil. When I picked the care up I asked if everything had been completed, they said yes. I was not told the oil was not changed. I found out when they called me the DAY the car rolled over to 15,000 miles, that the oil had never been changed...can you imagine how disgusted I was??? This was now January 2010! The car was almost 2 years old. I would never neglect my car willingly. The fact that they let me my misleading me, infuriated me. So I took the car to the Camelback BMW and had them service the car. More

My first impression of BMW North Scottsdale was great. I found the car I was looking for online and over the phone Larry Wise the salesman was very accommodating. He walked around the car relating various found the car I was looking for online and over the phone Larry Wise the salesman was very accommodating. He walked around the car relating various details he could see. He even brought it out in the sun and talked about the car to me. I was very impressed when he drove it around the block and gave me a discription of how it handled. I am an out of state buyer, and once I arrived I was given 1st class treatment. From the test drive to the paper work, Larry was very knowledgeable and every question was answered. The qaulity of work was excellent. The mechanics replaced a part on the car while I had lunch and drove the loaner car. The price was negotiated to my liking and I felt like I got a good deal, and a good quality car. When I have any questions, I just call Larry and he promptly returns my call. The staff made the whole experience enjoyable and the salesman went the extra mile. More

Everyone we dealt with at the dealership was very helpful. Dan took time with us, he was very knowledgeable about various cars and options and I felt he worked hard at getting us a fair price for the helpful. Dan took time with us, he was very knowledgeable about various cars and options and I felt he worked hard at getting us a fair price for the car and our trade in vehicle. Jim Butler spent a lot of time with us explaining the car and its features. Steven in Finance also took time and explained everything thoroughly to us. More

I bought a Certified Pre-Owned BMW 335i convertible SIGHT UNSEEN from BMW North Scottsdale. I was searching for a CPO convertible on the internet for some time with certain options and mileage limits in min UNSEEN from BMW North Scottsdale. I was searching for a CPO convertible on the internet for some time with certain options and mileage limits in mind along with being very price sensitive. They had the car I wanted and they were willing to move on price to be very competitive with other CPO cars on the market. Between my trust in the BMW CPO process and Peter's professionalism on the phone, I was at ease about the prospect of buying a used car without seeing it. He was very knowledgeable and courteous, and as others have posted, NOT pushy! All the paperwork was in order and timely and he arranged for transport, which was also done very professionally. There was only a minor hiccup regarding some paperwork with the dealerships "title" department which is not handled by Peter. When I told Peter about this he got involved and the problem was rectified. This was a minor problem and certainly not enough to downgrade my level satisfaction with Peter, the dealership, the transaction itself or my sweet hardtop convertible! Great job, guys! If someone out there is looking to buy a BMW from out of state, I wouln't hesitate to recommend Peter and the team at BMW North Scottsdale. More

When I went into BMW North Scottsdale to purchase my new X5, I've done my research on what model, options & accessories I wanted. Then, I met Yami, one of the sales consultant. We both went through my list X5, I've done my research on what model, options & accessories I wanted. Then, I met Yami, one of the sales consultant. We both went through my list and she showed me how to get a better deal on options without sacrificing price. She was so patient showing me alternatives until I was satisfied with the proposed configuration. She followed up on the progress of the build and kept me updated. Final delivery came hassle-free. Jim B. was very thorough at showing and explaining the features of my new X5. Frank N. made an expeditious processing of all the paperworks. I am very happy with my purchase experience at BMW North Scottsdale. The staff I've dealt with are outstanding. I wouldn't hesitate recommending this dealership to family and friends in the future. More

This was the easiest car deal ever. They were able to make a deal that worked for me and I ended up with a great X5. This is my 4th BMW (along with another Mini) and I wouldn't go anywhere else. Sales, make a deal that worked for me and I ended up with a great X5. This is my 4th BMW (along with another Mini) and I wouldn't go anywhere else. Sales, Service, Quality, they have it all. Ask for Charlie. More

Sales process was simple and on my time and terms. I did not feel pressured or rushed and was given the information and time I needed to make a decision. Since purchase the follow up and communication has b not feel pressured or rushed and was given the information and time I needed to make a decision. Since purchase the follow up and communication has been superb. I gave all 5's because the quality of interactions and service I have received so far outshines that from other dealerships I have utilized in the past. I have received 3 phone calls/emails from the dealership making sure I am happy with my decision and offering to answer questions. I also feel welcome to walk into the dealership to ask questions at any time. I really feel like they care about me as a customer and value my patronage. More

I have been dealing with North Scottsdale BMW for almost 10 years and only have positive feedback. From the sales process, and I have gotten 4 cars in this period of time, to the service process, they have 10 years and only have positive feedback. From the sales process, and I have gotten 4 cars in this period of time, to the service process, they have always taken care of me like I was their "only" customer and "most important" customer. Yes, cars do experience problems, but every time I have turned to the service department for help, they have been there for me. From simply air in my tires to towing my car in for service, they have resolved every problem for me. And they have done it with a smile. Yes, I love my BMW's, but I know that without the service department's care and concern, that might not be the case.I would, and do, highly recommend North Scottsdale BMW to anyone looking for a quality auto, with quality and caring service. More

I was recently in the market for a BMW 5 series, and since the North Scottsdale location was in close proximity, made it my destination for what I expected to be the "typical car buying experience". I since the North Scottsdale location was in close proximity, made it my destination for what I expected to be the "typical car buying experience". I couldn't have been further away from the truth, and my preconception of the usual painful hours in the dealer were quickly eradicacted in working with Peter Cramer, a Certified Pre-Owned specialist. I had been checking the website frequently for vehicles, and had a 550i selected - which Peter was incredibly knowledgable about; spending more than adequate time in explaining the features of the vehicle along with what makes driving/owning a BMW different than other cars. During the test drive phase, which is where the "pressure" typically ensues, I found Peter to be nothing short of professional, helpful, friendly - and anything other than a salesman pressuring me on the car. He was more than patient in working with me on the financing - and getting the most out of my trade in; and although my wife and I initially left the dealer that evening needing to think about the purchase further, Peter's demeanor never changed. We agreed on a follow up call the next morning - and when recieved, he again was not pushy or working overtime to make the deal - he wanted me to be comfortable. We ultimately made the deal - and I was pleased to learn upon arrival to the dealer that morning, that Peter had already started the paperwork, saving time during the process. My experience continued to be incredible with the delivery agent: Jim Butler. If ever there was a man who knows his cars, it is Jim. He spent at least 1 1/2 extremely helpful hours with me, going over every nuance of the car; pressing every button in the vehicle; and essentially training me on how best to enjoy my new used BMW. I was absolutely blown away by the first class treatment recieved from every individual I encountered at BMW North Scottsdale - and would strongly recommend it as a reputable, professional dealer to do business with. They honestly care about thier customers, and treat them as such from the moment you step foot in the door. More