BMW North Scottsdale

Sales process was simple and on my time and terms. I did not feel pressured or rushed and was given the information and time I needed to make a decision. Since purchase the follow up and communication has b not feel pressured or rushed and was given the information and time I needed to make a decision. Since purchase the follow up and communication has been superb. I gave all 5's because the quality of interactions and service I have received so far outshines that from other dealerships I have utilized in the past. I have received 3 phone calls/emails from the dealership making sure I am happy with my decision and offering to answer questions. I also feel welcome to walk into the dealership to ask questions at any time. I really feel like they care about me as a customer and value my patronage. More

I have been dealing with North Scottsdale BMW for almost 10 years and only have positive feedback. From the sales process, and I have gotten 4 cars in this period of time, to the service process, they have 10 years and only have positive feedback. From the sales process, and I have gotten 4 cars in this period of time, to the service process, they have always taken care of me like I was their "only" customer and "most important" customer. Yes, cars do experience problems, but every time I have turned to the service department for help, they have been there for me. From simply air in my tires to towing my car in for service, they have resolved every problem for me. And they have done it with a smile. Yes, I love my BMW's, but I know that without the service department's care and concern, that might not be the case.I would, and do, highly recommend North Scottsdale BMW to anyone looking for a quality auto, with quality and caring service. More

I was recently in the market for a BMW 5 series, and since the North Scottsdale location was in close proximity, made it my destination for what I expected to be the "typical car buying experience". I since the North Scottsdale location was in close proximity, made it my destination for what I expected to be the "typical car buying experience". I couldn't have been further away from the truth, and my preconception of the usual painful hours in the dealer were quickly eradicacted in working with Peter Cramer, a Certified Pre-Owned specialist. I had been checking the website frequently for vehicles, and had a 550i selected - which Peter was incredibly knowledgable about; spending more than adequate time in explaining the features of the vehicle along with what makes driving/owning a BMW different than other cars. During the test drive phase, which is where the "pressure" typically ensues, I found Peter to be nothing short of professional, helpful, friendly - and anything other than a salesman pressuring me on the car. He was more than patient in working with me on the financing - and getting the most out of my trade in; and although my wife and I initially left the dealer that evening needing to think about the purchase further, Peter's demeanor never changed. We agreed on a follow up call the next morning - and when recieved, he again was not pushy or working overtime to make the deal - he wanted me to be comfortable. We ultimately made the deal - and I was pleased to learn upon arrival to the dealer that morning, that Peter had already started the paperwork, saving time during the process. My experience continued to be incredible with the delivery agent: Jim Butler. If ever there was a man who knows his cars, it is Jim. He spent at least 1 1/2 extremely helpful hours with me, going over every nuance of the car; pressing every button in the vehicle; and essentially training me on how best to enjoy my new used BMW. I was absolutely blown away by the first class treatment recieved from every individual I encountered at BMW North Scottsdale - and would strongly recommend it as a reputable, professional dealer to do business with. They honestly care about thier customers, and treat them as such from the moment you step foot in the door. More

This dealer went way beyond what is expected in a transaction. It is my 22nd BMW (not all new) and this was the best new car purchasing experience yet. The sales rep, Robin Sarno, was the best inform transaction. It is my 22nd BMW (not all new) and this was the best new car purchasing experience yet. The sales rep, Robin Sarno, was the best informed rep that I have ever dealt with. And they took care of me after the sale. I was not happy with the window tint on the back window (ordered too dark - my fault). They immediately took care of it at no charge. I changed my mind on a lease detail (changed from 12K to 15K miles/yr a few days after I signed the lease) and again they took care of it for me at no charge. This is a great Penske owned car dealer. More

My wife and I went to BMW North Scottsdale specifically to test drive, and possibly purchase, a used 2007 3 Series wagon listed on their web site. We were greeted after entering the store by Bob Atanasio. to test drive, and possibly purchase, a used 2007 3 Series wagon listed on their web site. We were greeted after entering the store by Bob Atanasio. I mentioned the car we were interested in, and Bob immediately to us to look at it, and arranged a test drive. Post test drive, we negotiated the purchase price, including our trade-in, with Bob. The negotiation was as low key and non-stressful as these encounters can be. We agreed on what I believe was a very competitive price and purchased the car. Our finance experience was similarly low key, F&I is typically a time when the dealer attempts to sell the customer many add ons. We were shown the list of the options, and offered some discounts, when we politely declined all options, the discussion quickly went back to completing the finance paperwork. Bob had the car prepared for our acceptance, and even though the car was spotless they washed it again. Tony patiently sat in the car with us and taught us how to operate the navigation system and all the other electronics in the car. Bob, and the everyone we dealt with at BMW North Scottsdale, were courteous, friendly, and respectful of our time. I would recommend BMW North Scottsdale to anyone shopping for a BMW. More

My wife and I decided to look at cars and we were specifically in the market for a BMW. As I had researched the BMW 750 on the internet, I had an idea of what to look for. We went to a couple of "dea specifically in the market for a BMW. As I had researched the BMW 750 on the internet, I had an idea of what to look for. We went to a couple of "dealerships" and we were under whelmed to say the least.The next dealership we went to was BMWNS, and wow what a place! Now this IS a dealership. From the time we entered, we were greeted and assisted to the previously owned cars. It was our good fortune, Peter Cramer was our sales representive. Peter sat with us and got to know us as we did his career at BMWNS. When it came time to look at cars, Peter had a very good idea of what we would be comfortable with. We looked at several series, models, etc., but were drawn back to a beautiful 06 750IL. Peter took the time to explain the true value on this car and we could see that this was to be the car for us. Peter prepared the paper work, we settled on the price for our trade in, the deal was struck. Throughout the whole process, Peter was always helpful and gave us a good test drive in which he gave a great presentation of just what a BMW 750 is like. I will say, that buying this car from this dealership was a pleasant experience, and the process was timely right down to going through the final finance phase. On a personal note, this is the first time that I have dealt with a car dealer, and have not felt "buyers remorse". Peter has taken time to call and email us to be sure that we are happy and that if we need anything to make our experience BMWNS better. I am only sorry I did not discover this dealership sooner. I am also sure that if I were to buy another car it would be from BMW North Scottsdale. Our warmest regards, Adrian and Gwen Fitch Surprise, AZ More

We had such a pleasant experience at BMW North Scottsdale. After searching for a car for 2 months through other dealers we met Bob and boy was he ever a breath of fresh air! He got us into the p Scottsdale. After searching for a car for 2 months through other dealers we met Bob and boy was he ever a breath of fresh air! He got us into the prefect car at a great price within a week. It took a week because he actually was keeping us informed on what was coming in before the vehicles were even available. It was awesome. Made me feel like we got first pick. He kept in contact with us like no other salesman we ever met (and we met alot!) he was always quick to respond with the information we requested. We had a great experience! Even my little 3 year old Lucy liked going to see Bob... well, and Stacy who would bring her books to look at and entertained her with little waves and what nots. When it's time for us to get another car we will definitely be calling Bob up!! More

Bob was great!!! I love my BMW and will probably be a BMW driver for life. Bob was not pushy like most sales persons, instead he was very professional and it was a very enjoyable experience purchasing my fir driver for life. Bob was not pushy like most sales persons, instead he was very professional and it was a very enjoyable experience purchasing my first car. I will recommend BMW north scottsdale to all my friends! More

I have leased or purchased 5 new BMW's over the past 15 years. Yami Turner is the best of the best. Dont leas, purchase or buy till you meet her! No pressure, no worries, just a great experience. thx years. Yami Turner is the best of the best. Dont leas, purchase or buy till you meet her! No pressure, no worries, just a great experience. thx thx thx thx thx thx thx thx thx thx thx txh thx thx More