BMW North Scottsdale

I have purchased all of my BMWs from BMW North Scottsdale since shortly after the store opened in 2002. In that time I have purchased 11 new cars and 4 used / CPO cars. Given the number of dealers in the sta since shortly after the store opened in 2002. In that time I have purchased 11 new cars and 4 used / CPO cars. Given the number of dealers in the state as well as the power of the Internet to find vehicles out of state I have never strayed from BMW North Scottsdale. I continue to go back to them due to the level of service that I receive from Scott Bilgo and Jen Townsend in the sales department. It's easy for a sales person with the proper personality and high level of dedication to provide excellent service when the customer is in the dealership and actively looking at vehicles. Although Scott is one of the best I've ever met in this regard I'm most impressed with the fact that he is constantly going "above and beyond" in making sure that all aspects of my deal are carried out to my satisfaction. I'm a very picky buyer and it's important to me that all of my requests, regardless of how trivial they may seem, are taken seriously. Scott never fails to make sure that everything is just the way that I want it and delivered when I want it. From the first car I purchased from BMW North Scottsdale the after-sales service has been excellent. Scott has been very attentive in after-sales follow-up and has acted as my advocate within the dealership whenever there has been a problem. Two years ago I moved from Phoenix to Tucson and in that time have continued to purchase vehicles from Scott @ BMW North Scottsdale as I contend that he's the best BMW client advisor in the state and easily one of the best in the country. In addition to Scott I've worked extensively with his assistant Jen Townsend and finance manager Brian Peters. Both are wonderful to work with and truly understand how to provide good customer service. If you are in the market for a new or used BMW then please go to BMW North Scottsdale and ask for Scott Bilgo (and no one else). You will not be disappointed!! For all of the cynics out there who assume that this review must be written by a shill please call Scott (480-538-3934) and have him put you in contact with me. I'll gladly give a direct reference on his behalf. More

Having purchased and serviced multiple BMWs at BMW North Scottsdale, I can say I've only had outstanding experiences in both new car purchases and service. If you're looking for a new BMW in the valley, go Scottsdale, I can say I've only had outstanding experiences in both new car purchases and service. If you're looking for a new BMW in the valley, go see Scott Bilgo. I've also purchased a used vehicle for my son from Robin Narno, which was also a very good experience. Everything at BMW North Scottsdale, from the showroom to the service reception to sales and delivery is first class at this dealership...without feeling stuffy or artificial. More

Cale was extremely professional and helpful throughout the entire process, from the intial greeting, to showing the vehicle, arranging test drives, and follow-up before purchase. He was patient with our the entire process, from the intial greeting, to showing the vehicle, arranging test drives, and follow-up before purchase. He was patient with our questions and requests, plus offered us many tips on the area, including local dining recommendations, and recreational activities, along with the car-buying eperience. truly first-class, to the point where we could consider him a trusted friend. We were so impressed, i returned 2 weeks later and purchased a 2nd vehicle from Cale, and did not 'shop-around' for this 2nd vehicle. More

I have purchased a lot of vehicles through the years at many different dealerships, but out of all of them, BMW North Scottsdale has been by far the best. My wife and I met with Mr. Peter Cramer, who was v many different dealerships, but out of all of them, BMW North Scottsdale has been by far the best. My wife and I met with Mr. Peter Cramer, who was very friendly, professional and boy does he know his BMW's. He helped us through the entire process and we actually enjoyed his humor and all around attitude towards his job. I can personally say, I hate going to dealerships and spending all that time trying to make a deal. Peter Cramer made it so easy and I can not believe I am saying this, he made it enjoyable. My wife enjoyed her experience so much, she is referring her friends to Mr. Cramer and BMW North Scottsdale. This is something she has never done before, she usually just wants to sign the paperwork and get out asap. I would highly recommend everyone who is looking for a BMW in the Phoenix area to check out BMW North Scottsdale and Peter Cramer, they will take care of you. Thanks again for making us feel great about our purchase and the entire BMW experience. More

This has been our first experience buying at BMW North Scottsdale. Robin Sarno worked with my wife and I and was exceptional. Robin is very professional, extremely knowledgeable and quickly understands t Scottsdale. Robin Sarno worked with my wife and I and was exceptional. Robin is very professional, extremely knowledgeable and quickly understands the customers needs. I don't believe we have had a better buying experience. We will for sure return when we are ready for a new car. Phillips, Scottsdale More

I had a very serious problem with my new car that was less than a month old. While I realize that any mechanical device can have a problem, I was pretty upset since I'm retired and this was a car that I less than a month old. While I realize that any mechanical device can have a problem, I was pretty upset since I'm retired and this was a car that I spent a lot of money on expecting to have years of trouble free service from it. Jeff worked hard to make sure that the problem was resolved in a manner that was completely satisfactory to me. Had I taken it to another shop I seriously doubt that things would have turned out as well as they did. Now I'm once again extremely happy with my new car thanks to Jeff's efforts. More

Ashleigh Norton did a great job explaining BMW differences and their pricing. Her manager also was friendly and let us know he wanted our business. The website however was a bit confusing. With differences and their pricing. Her manager also was friendly and let us know he wanted our business. The website however was a bit confusing. With so many BMWs it would be helpful if there was a Help Me Choose tool. More

My previous car was totaled in a hail storm last month. I came to BMW North Scottsdale with my parents to look around, but I was not serious about buying. I met Mr. Larry Wise, and his friendly and helpful m came to BMW North Scottsdale with my parents to look around, but I was not serious about buying. I met Mr. Larry Wise, and his friendly and helpful manner caught my attention. He was patient with me as I found the perfect BMW. I felt very comfortable in working with Mr. Wise. I purchased a pre-owned BMW, and I had not even planned on buying a BMW that day! Mr. James Butler was also very kind, patient, and took the time to review the features of my new car. I owned a Mercedes, and was not familar with the BMW line. Now I am a proud owner of a BMW, and I love my car! I will be returning to BMW to work with Mr. Larry; I already have my sights set on the 650 series within the next few years! Many thanks to Mr. Larry, Mr. James, and BMW. I am a BMW girl now! :) Many Blessings, L'Tanya Rountree More

This was the second pre-owned BMW Z4 I've purchased from BMW N. Scottsdale. Overall the dealership employees are all very friendly and helpful. Larry Wise was a pleasure to deal with both times. Brian Pe BMW N. Scottsdale. Overall the dealership employees are all very friendly and helpful. Larry Wise was a pleasure to deal with both times. Brian Peters in finance was great too. Searched out and found a good rate for the financing. The pricing of the Z4 I purchased was very good and the allowance for my trade in was reasonable and fair. I couldn't ask for a better car buying experience. I will definitely buy from BMW N. Scottsdale again! Thanks, Kurt Capps Flagstaff, Arizona More

This was the first good experience I have ever had in all of my car buying times. I shopped on line for 2 months looking for the right car. I found it at Scottsdale BMW I called the dealership and was bles of my car buying times. I shopped on line for 2 months looking for the right car. I found it at Scottsdale BMW I called the dealership and was blessed that Yami Turner answered the phone. She was friendly and very courteous. We then emailed back and forth and made plans for me to fly out to Phoenix from Houston. Yami and the people that helped her went above and beyond normal or good service. They were great, friendly and considerate in all that they did for me. Yami had a car waiting for me to pick me up from the airport. The driver was very friendly and nice. Yami found a problem with the car I was buying and immediately had it fixed. It took awhile to repair but Yami took me to Avis and they supplied a rental car. Yami had made a reservation for me in the resort close by. And every thing went smooth and easy. They showed me every detail about the car. They hooked up my bluetooth to my phone. They connected me to the Siruis radio and we programmed that into the car. They were very busy but took all the time needed to make sure every detail was taken care of. Yami had quite a few issues going on but always kept a smile on her face. She is an awesome representative for Penske BMW. I would and am recommending Yami to anyone looking to but a BMW. The car is awesome but it is the people that I dealt with that made this so enjoyable. In three years I will be looking to update my car and I will definitely go back to Yami at Scottsdale BMW! Ricki L. Lunsford More