BMW North Scottsdale

This was the first good experience I have ever had in all of my car buying times. I shopped on line for 2 months looking for the right car. I found it at Scottsdale BMW I called the dealership and was bles of my car buying times. I shopped on line for 2 months looking for the right car. I found it at Scottsdale BMW I called the dealership and was blessed that Yami Turner answered the phone. She was friendly and very courteous. We then emailed back and forth and made plans for me to fly out to Phoenix from Houston. Yami and the people that helped her went above and beyond normal or good service. They were great, friendly and considerate in all that they did for me. Yami had a car waiting for me to pick me up from the airport. The driver was very friendly and nice. Yami found a problem with the car I was buying and immediately had it fixed. It took awhile to repair but Yami took me to Avis and they supplied a rental car. Yami had made a reservation for me in the resort close by. And every thing went smooth and easy. They showed me every detail about the car. They hooked up my bluetooth to my phone. They connected me to the Siruis radio and we programmed that into the car. They were very busy but took all the time needed to make sure every detail was taken care of. Yami had quite a few issues going on but always kept a smile on her face. She is an awesome representative for Penske BMW. I would and am recommending Yami to anyone looking to but a BMW. The car is awesome but it is the people that I dealt with that made this so enjoyable. In three years I will be looking to update my car and I will definitely go back to Yami at Scottsdale BMW! Ricki L. Lunsford More

I have used this dealership for many years and have been completely satisfied with everything they do for me. I use to use a different dealership, but never was really happy with their service. When B completely satisfied with everything they do for me. I use to use a different dealership, but never was really happy with their service. When BMW Scottsdae North opened, I immediately switched over to them. Found the best Service Representative in Gary Katzenberger. Highly recommend that you have him be your service contact, if possible. We have purchased several cars from them and it was very pleasant. No games were played by the sales people. Do yourself a big favor and check them out next time you need service. More

I bought a new BMW from North Scottsdale BMW a couple days ago and want to let everyone know how great they were to deal with. I wasn't real pleased to be trading in a 4 month old 370z, but I was forced days ago and want to let everyone know how great they were to deal with. I wasn't real pleased to be trading in a 4 month old 370z, but I was forced to do it due to an injury to my leg which made it nearly impossible to get in and out of. Initially I came in to look at a used car and was working with John Sarno. Even the used 335 was a bit low and he suggested I try a 135 which is a little higher even though it is a smaller car. He was right. The 135 was just what I was wanted. I still needed to sleep on it, though, and there was no pressure at all to buy the car right away. As I was leaving Henry Male, the new car manager, came by and thanked me for coming in and gave me his card. The next morning I knew I wanted to buy the car. My only concern was that it might be too low for my driveway. I tried calling John, but it was before the start of his day, so I called Henry. He arranged for John to bring the car to my house so we could check it out on the driveway. It was fine so then I went drove to the dealership and bought it. I consider that to be outstanding service. The part I was dreading after that was the normally irritating meeting with the finance person who tries to sell you warranties and other stuff you don't want. In this case it was completely different. I actually enjoyed my short meeting with Frank Nyrkkanen. He was very helpful, explained everything, made good valid suggestions of what I might want and pointed out some things I just did not need. He was real pleasant to talk with. Everyone I have talked to at this dealer has been extremely helpful and pleasant. I've bought a lot of cars over the years and I can honestly say that this was my best new car buying experience. More

The engine was runnung rough when it was in park (to the point it would almost stall) and our thoughts were it could be the timeing belt or something else just as expensive. Taking the vehicle to Scottsdal point it would almost stall) and our thoughts were it could be the timeing belt or something else just as expensive. Taking the vehicle to Scottsdale BMW and sharing my thoughts of what it could be, Steve said they would take a look and let us know what they find. It was nothing what we thought, the air intake was cracked. WIth the inforamtion provided by the service department we had a few other maintenance items done. The shop was busy that day and they would not be able to complete the service by the end of the day. When we returned, they offered a loner vehicle. This was new to me and, I'm sure, reserved for new vehicle purchasers. The X5 is pre-owned and I've rented a vehicle in the past when service was done. Steve said the brakes would need to be serviced soon but we still had about a month before the service light would show. He was right! The light came on September 10th and I'm getting ready to make that call as I type. I appreciate the honesty and service provided by Scottsdale BMW. They are GREAT! More

I have never bought a new car with such ease. Stuart Stettner, our sales representative, was a true professional. He made the negotiating process easy and friendly, gave us first hand knowledge of the Stettner, our sales representative, was a true professional. He made the negotiating process easy and friendly, gave us first hand knowledge of the automobile on delivery, and maintained a professional demeanor throughout the entire buying experience. Not only did I end up with a great car, but I made a new friend. Thanks again Stuart. More

Extremely friendly personnel, from our excellent and knowledgable salesperson to the sales manager to the finance specialist. They went out of their way to find us the car we wanted. The delivery port knowledgable salesperson to the sales manager to the finance specialist. They went out of their way to find us the car we wanted. The delivery portion of our new BMW was the best I've ever had. EVERY operational detail of our car was explained. Easily the cleanest dealership I've ever been in, even the service area. Thank you so much for the wonderful treatment and amazing vehicle. Without question we will return for another BMW soon. More

Steve Beckman and the entire staff provided wonderful service. They were also extremely accommodating with the loaner return. This team went "above and beyond" in tracking down the issue with my AC and service. They were also extremely accommodating with the loaner return. This team went "above and beyond" in tracking down the issue with my AC and fixed it under warranty. I always brag about the service I receive at this dealership, and once again they have proven me right. More

I recently leased a new car with Ashley and had my first car buying experience that i thoroughly enjoyed. From shopping and test driving the car, delivering what was promised, handing my new car back to th car buying experience that i thoroughly enjoyed. From shopping and test driving the car, delivering what was promised, handing my new car back to the dealership, explaining how the new car works, and the final product, I was very happy on all of it. I would recommend her and the dealership to anyone and will continue to do so. Ashley made me feel very special and important. She had great knowledge about the car and what she did not know she got me a quick answer without making up something. Being in customer service and sales myself, I know how clients want to be treated and she did an amazing job and my car is everything I wanted it to be and more. More

I have purchased over 30 new cars, all makes and models. Scott made this entire transaction one of the best I ever had in buying a new car. His knowledge and professional manner was outstanding. He handled Scott made this entire transaction one of the best I ever had in buying a new car. His knowledge and professional manner was outstanding. He handled everything we asked for with ease. On top of his outstanding customer service he also gave us the best price in the entire Southwest. Scott setup delivery of our new BMW at the factory in Munich. Taking delivery in Europe is the only way to buy a BMW, if you can afford the time. Scott also arranged for us to pickup our car, on return to the states, at the BMW plant in South Carolina. I can recommend Scott without any reservations to everyone looking to buy a BMW. I will only deal with Scott in the future. More

Absolutely incredible. I had driven pickup trucks for a number of years and recently had a Ford Explorer. Over the years my vehicle needs changed and I realized what I wanted was a car and nothing that lo number of years and recently had a Ford Explorer. Over the years my vehicle needs changed and I realized what I wanted was a car and nothing that looked or drove like a truck. I wanted good handling, performance, styling and fuel economy. With that in mind, these are some of the new vehicles I considered; Volkswagen Jetta, Infiniti G37 Sport, Ford Fusion Sport, Mustang GT (simply because of the great experience I had owning my 2005 Ford Explorer), Merecedes E320, the new Chevrolet Camaro(I loved the car but would not buy one just because of a bad experience I had with my last Chevrolet) and of course almost any model BMW. However I had to consdier my finances and realized I had a maximum budget of about $20,000. So I considered, lesser vehicles, such as a Honda Civic, Nissan Sentra, Toyota Corolla and the like. None of these appealed to me, so I considered a pre-owned vehicle. I almost bought a 2006 Volvo XC70 Wagon the week before I bought my 2006 325i and breifly considered looking at a 2006 Infinity G35, but found my 2006 325i on the BMW of North Scottsdale website and that began the best car-buying and ownership experience I have ever had in 37 years of driving. To start I called the dealer and asked if the car was available and they said it was. I made an appointment the next day and began researching the vehicle. They had this 325i listed for $19500. It looked great. It was a 6 speed manual, something I really wanted and was optioned pretty much the way I would order a car new. I was amazed at the reviews of the 3 series BMWs and began to wonder if this car was for real and if I could actually wind up owning it. I arrived at BMW of North Scottsdale at 12:10 p.m. and left driving my 2006 325i three and a half hours later, with guaranteed financing. A record time and considering what I got in the process it was a miracle. Larry Wise took me out and showed me the vehicle. The process was pretty much like this. Once I rode in the vehicle when Larry drove it off the lot, I wanted to drive it. Once I drove it, well that was a done deal. But first, Larry took my Auto Trader guranteed trade in offer and appraised my vehicle. I told Larry what I wanted for my trade, were I wanted to be in terms of payments and how much I wanted to put down on the vehicle. I waited and when he returned, he said, "We have a deal". Amazing. they took $1500 off of the price of the car to cover some negative equity, so I wound up buying the car for $17900. But that wasn't all. While the finance department was arranging my financing, the car was washed and while in the comfort of their upstairs air-conditioned garage, Jim Butler, took me out to the car and showed me how to work EVERYTHING. He even paired my bluetooth-enabled phone with the car and got a replacement screwdriver for the one that was missing from the toolkit. When he was done, I knew how to work all the locks, the keys, and had the seats and the mirrors set where I needed them. Then a trip to the finance department and Brian Peters closed the deal. He even helped me get an extened warranty which was not part of the car loan and basically that part of it which is usually included in the car loan wound up being at 0% financing. So here I have a car that is me. Not just a car I bought, but my FIRST BMW. I look forward to buying another one, and another one from BMW of North Scottsdale. The car has awesome performance, is as fast as I can drive, gets almost 30 milles to the gallon, (huge) has all the luxury appointments more expensiive BMWs have and fits me like a glove. The power seats are great and since I wear bifocals I can actually sit back in the seat. Yes I do love this car and the car buying experience as well. I do stand-up comedy and hope in the next couple of years I will make it big and when I do I will be back for a new or newer BMW. If not I can drive this one for many years before doing the same thing. I would recomend BMW of North Scottsdale and the BMW brand to anyone. More