BMW North Scottsdale | Page 48

With over fifty years of experience with using new car dealerships to service my vehicles BMW - North Scottsdale's Steve Backman is clearly the best service adviser that I have had the pleasure of meeting dealerships to service my vehicles BMW - North Scottsdale's Steve Backman is clearly the best service adviser that I have had the pleasure of meeting and working with. he is an asset to this dealership and because of his style and knowledge, he is probably one of this dealership's best new car salesman. More

I am on my 5th BMW and always come back to BMW North Scottsdale for service with Steve Backman. I can call at last minute notice and he will get me in at my convenience with a BMW loaner car. Whether it Scottsdale for service with Steve Backman. I can call at last minute notice and he will get me in at my convenience with a BMW loaner car. Whether it is just a simple oil change or major repair, I know that everything will be handled in a timely and professional manner. Steve is very good about communicating with me via telephone and email. My car is always ready when he says it will be..it is washed and ready to go when I get there. It is always a very pleasant experience. More

I have been a customer of this Dealership for over 14 years and it is without a doubt a First Class /5 Star operation. Their attention to detail and servicing the custormer is second to none. When it com years and it is without a doubt a First Class /5 Star operation. Their attention to detail and servicing the custormer is second to none. When it comes to service I have had a variety of good service advisors over the years, however I must say that my now personal Service advisor Gary Katzenberger is absoutely tops. More

Friendly service from the second you arrive until you pick up your CLEAN car. My advisor explained all the work that needed to be done. pick up your CLEAN car. My advisor explained all the work that needed to be done. More

Good loaners that are clean. Katzenberger is a great service advisor. Really explains what is going on under with your car and why he advises each service. They clean your car well before pickup. App service advisor. Really explains what is going on under with your car and why he advises each service. They clean your car well before pickup. Appointment / service bay makes drop off and pick up easy. More

I am very happy with my buying experience. Ashley was a great salesperson, very patient with my many questions. I felt no time pressure at all. Brian in the finance office was amazing. I even commented to great salesperson, very patient with my many questions. I felt no time pressure at all. Brian in the finance office was amazing. I even commented to him about what a great job he did at giving the customer confidence because of his neat office and his incredible organization and efficiency. Jeff was the first person I had contact with and he was great to talk to also. I would recommend this dealership to others. More

I shopped online for a vehicle and found a good prospect at BMWNS. It had been quite a while since I had bought a vehicle at a dealership because of some very negative experiences; Mr. Larry Wise changed al at BMWNS. It had been quite a while since I had bought a vehicle at a dealership because of some very negative experiences; Mr. Larry Wise changed all that, he was extremely courteous and helpful and it was a pleasure not being assaulted by wave after wave of "closers". Other dealers need to emulate this painless process. Mr. Wise and Ms. Dolinky created a friendly, non threatening experience and I will recommend them and BMW North Scottsdale. And, by the way, I purchased the vehicle! Thank you Larry and Danielle. M.Rivero More

They never honor my warranty, and always, always charge me. Had an issue while visiting a friend in arizona, Took my car to BMW North Scottsdale. They placed my key in their computer and pulled up my warra me. Had an issue while visiting a friend in arizona, Took my car to BMW North Scottsdale. They placed my key in their computer and pulled up my warranty. Took care of all the recall issues, brakes, and radiator issue without question. This dealerships service department, is very dishonest. I vowed never to purchase a BMW again, but after my experience in scottsdale... I may reconsider... More

My current lease on a 335i is coming due. I test drove several models and Ashley Norton helped me select a 550i for my next lease. Her product knowledge was extensive and she offered me Excellent custome several models and Ashley Norton helped me select a 550i for my next lease. Her product knowledge was extensive and she offered me Excellent customer service. More

I have a daily commute of 116 miles. Because of the time I spend in the car, and also because I would put myself in the "enthusiast" driver category, I have become hooked on the perfect balance between a BM I spend in the car, and also because I would put myself in the "enthusiast" driver category, I have become hooked on the perfect balance between a BMW's qualities: performance; comfort; efficiency; reliability; innovation; luxury... Since I accumulate miles so quickly, purchasing lightly used BMWs is the practical approach for me. A few months ago I created my list of "must-haves","nice-to-haves" and "don't care" features and started searching. After sorting through a few hundred potential candidates, a 2008 550i Sport at North Scottsdale BMW rose to the top. Since I was an out-of-state potential buyer, I was routed to Peter Cramer. This was a good thing - he's also an enthusiast, and thankfully not arrogant like a few of the sales people I've run across with when purchasing my prior BMWs. While I was apprehensive about buying sight unseen, and in particular about the $5000 non-refundable deposit to hold the car, Peter was patient and thorough in his explanation of the process. We reached mutually fair terms and completed the purchase. The car arrived as advertised and has exceeded my expectations. Periodic follow-up by Peter (without me asking) is appreciated too. I've told many people the story of how I bought the car out of Arizona in order to get the particular features I wanted. Knowing someone that has done that seems to get their wheels turning about the potential to do the same. Invariably they ask if I went there to look at it first, and I reply that I didn't have to because Peter walked me around the car on his cell phone, highlighting any flaws, then followed up with detailed photos. I can't promise any of them will follow my example, but the odds of that are certainly better than if I didn't have such an overall positive experience to report. I assume that wasn't the first time Peter has done the live walk-around, but in my opinion that's a great tool to gain the confidence of potential customers, and a service you may want to promote. Thanks again! Dave G. Ann Arbor, MI More