BMW North Scottsdale | Page 48

From the moment I pulled into the dealership, I was treated with courtesy and respect. Eric greeted me and asked what concerns I had; after I had explained my concerns, he indicated the cost up front t treated with courtesy and respect. Eric greeted me and asked what concerns I had; after I had explained my concerns, he indicated the cost up front to analyze the vehicle, so there were no surprises. He arranged for a loaner and asked me where I could easily be reached. Approximately 2 hours later, Eric called and let me know what the preliminary findings were and worked with me to find the best solution. Then when I went to drop off the loaner (thank you very much it was a BMW, not a Chevy Malibu...I greatly appreciate that!)I was greeted by Eric, he showed me to the cashier, then directed me to another area in the dealership (finance) so I could discuss my extended warranty; very helpful-not only did he tell me where finance was, he walked me there! Excellent Customer Service! Thanks to Eric and the entire team behind the scenes that keep my car running like a gem! More

Very pro-active with phone reminder to schedule required maintenance service. Reliable, super-effecient service, with vehicle delivered as promised, on-time. Staff genuinely demonstrate their commitment to maintenance service. Reliable, super-effecient service, with vehicle delivered as promised, on-time. Staff genuinely demonstrate their commitment to deliver great customer-service. More

Great dealership and Eric has always been terrific. Car was in for service and completed earlier than scheduled. Came back with a wash and looked great. was in for service and completed earlier than scheduled. Came back with a wash and looked great. More

We have been coming to North Scottsdale BMW for the past 8 years and have always had outstanding service thanks to our service advisor Eric Rasen. They have always fixed our autos with quality and friendly 8 years and have always had outstanding service thanks to our service advisor Eric Rasen. They have always fixed our autos with quality and friendly service. We also enjoy getting a loaner auto so that we can continue on with our day with no problems. Thanks North Scottsdale BMW! More

With over fifty years of experience with using new car dealerships to service my vehicles BMW - North Scottsdale's Steve Backman is clearly the best service adviser that I have had the pleasure of meeting dealerships to service my vehicles BMW - North Scottsdale's Steve Backman is clearly the best service adviser that I have had the pleasure of meeting and working with. he is an asset to this dealership and because of his style and knowledge, he is probably one of this dealership's best new car salesman. More

I am on my 5th BMW and always come back to BMW North Scottsdale for service with Steve Backman. I can call at last minute notice and he will get me in at my convenience with a BMW loaner car. Whether it Scottsdale for service with Steve Backman. I can call at last minute notice and he will get me in at my convenience with a BMW loaner car. Whether it is just a simple oil change or major repair, I know that everything will be handled in a timely and professional manner. Steve is very good about communicating with me via telephone and email. My car is always ready when he says it will be..it is washed and ready to go when I get there. It is always a very pleasant experience. More

Friendly service from the second you arrive until you pick up your CLEAN car. My advisor explained all the work that needed to be done. pick up your CLEAN car. My advisor explained all the work that needed to be done. More

I have been a customer of this Dealership for over 14 years and it is without a doubt a First Class /5 Star operation. Their attention to detail and servicing the custormer is second to none. When it com years and it is without a doubt a First Class /5 Star operation. Their attention to detail and servicing the custormer is second to none. When it comes to service I have had a variety of good service advisors over the years, however I must say that my now personal Service advisor Gary Katzenberger is absoutely tops. More

Good loaners that are clean. Katzenberger is a great service advisor. Really explains what is going on under with your car and why he advises each service. They clean your car well before pickup. App service advisor. Really explains what is going on under with your car and why he advises each service. They clean your car well before pickup. Appointment / service bay makes drop off and pick up easy. More

I am very happy with my buying experience. Ashley was a great salesperson, very patient with my many questions. I felt no time pressure at all. Brian in the finance office was amazing. I even commented to great salesperson, very patient with my many questions. I felt no time pressure at all. Brian in the finance office was amazing. I even commented to him about what a great job he did at giving the customer confidence because of his neat office and his incredible organization and efficiency. Jeff was the first person I had contact with and he was great to talk to also. I would recommend this dealership to others. More