BMW North Scottsdale

They never honor my warranty, and always, always charge me. Had an issue while visiting a friend in arizona, Took my car to BMW North Scottsdale. They placed my key in their computer and pulled up my warra me. Had an issue while visiting a friend in arizona, Took my car to BMW North Scottsdale. They placed my key in their computer and pulled up my warranty. Took care of all the recall issues, brakes, and radiator issue without question. This dealerships service department, is very dishonest. I vowed never to purchase a BMW again, but after my experience in scottsdale... I may reconsider... More

I shopped online for a vehicle and found a good prospect at BMWNS. It had been quite a while since I had bought a vehicle at a dealership because of some very negative experiences; Mr. Larry Wise changed al at BMWNS. It had been quite a while since I had bought a vehicle at a dealership because of some very negative experiences; Mr. Larry Wise changed all that, he was extremely courteous and helpful and it was a pleasure not being assaulted by wave after wave of "closers". Other dealers need to emulate this painless process. Mr. Wise and Ms. Dolinky created a friendly, non threatening experience and I will recommend them and BMW North Scottsdale. And, by the way, I purchased the vehicle! Thank you Larry and Danielle. M.Rivero More

My current lease on a 335i is coming due. I test drove several models and Ashley Norton helped me select a 550i for my next lease. Her product knowledge was extensive and she offered me Excellent custome several models and Ashley Norton helped me select a 550i for my next lease. Her product knowledge was extensive and she offered me Excellent customer service. More

I have a daily commute of 116 miles. Because of the time I spend in the car, and also because I would put myself in the "enthusiast" driver category, I have become hooked on the perfect balance between a BM I spend in the car, and also because I would put myself in the "enthusiast" driver category, I have become hooked on the perfect balance between a BMW's qualities: performance; comfort; efficiency; reliability; innovation; luxury... Since I accumulate miles so quickly, purchasing lightly used BMWs is the practical approach for me. A few months ago I created my list of "must-haves","nice-to-haves" and "don't care" features and started searching. After sorting through a few hundred potential candidates, a 2008 550i Sport at North Scottsdale BMW rose to the top. Since I was an out-of-state potential buyer, I was routed to Peter Cramer. This was a good thing - he's also an enthusiast, and thankfully not arrogant like a few of the sales people I've run across with when purchasing my prior BMWs. While I was apprehensive about buying sight unseen, and in particular about the $5000 non-refundable deposit to hold the car, Peter was patient and thorough in his explanation of the process. We reached mutually fair terms and completed the purchase. The car arrived as advertised and has exceeded my expectations. Periodic follow-up by Peter (without me asking) is appreciated too. I've told many people the story of how I bought the car out of Arizona in order to get the particular features I wanted. Knowing someone that has done that seems to get their wheels turning about the potential to do the same. Invariably they ask if I went there to look at it first, and I reply that I didn't have to because Peter walked me around the car on his cell phone, highlighting any flaws, then followed up with detailed photos. I can't promise any of them will follow my example, but the odds of that are certainly better than if I didn't have such an overall positive experience to report. I assume that wasn't the first time Peter has done the live walk-around, but in my opinion that's a great tool to gain the confidence of potential customers, and a service you may want to promote. Thanks again! Dave G. Ann Arbor, MI More

I just leased a new 328i through this dealership had had a VERY positive experience. Dave Weisbaum was a pleasure to work with as a salesperson, was very patient and helpful, and went above and beyond. He a VERY positive experience. Dave Weisbaum was a pleasure to work with as a salesperson, was very patient and helpful, and went above and beyond. He told us that if we had any problems getting our integrated garage door opener to synch, that he'd come to our house and take care of it for us. He got us exactly what we wanted (and a GREAT lease deal), without any pressure or pitches to upgrade beyond what we wanted. Financing was a breeze with Brian Peters, and James Butler spent over an hour with me in my new car explaining every detail, and he would have happily stayed longer had I wanted, but it was already an hour after the dealership closed! A really seamless experience from beginning to end, and I recommend this dealership and these employees very, very highly. More

Ashley was great to work with!!! Second car I have purchased from Ashley at BMW within a year time frame, highly recommend Ashley! Very professional, and great follow up! Best salesperson I have wor purchased from Ashley at BMW within a year time frame, highly recommend Ashley! Very professional, and great follow up! Best salesperson I have worked with in a very long time, will recommend her to all my friends and family! Ashley has a depth of knowledge for the products she represents!! VERY IMPRESSIVE!!! More

It was a pleasure to work with Ashley. Efficient, Knowledgable, and Courteous. Used online website to research vehicle so I didn't have to waste time looking over the entire lot. Received pricing Knowledgable, and Courteous. Used online website to research vehicle so I didn't have to waste time looking over the entire lot. Received pricing info and a response from the dealer rep in less than 30 minutes More

Thanks to our BMW sales associate, Jeff Tepper, our experience with this car purchase was exceptional. He listened to our needs, spent time discussing options, and thoroughly explained the vehicle fea experience with this car purchase was exceptional. He listened to our needs, spent time discussing options, and thoroughly explained the vehicle features. During our time together, his demeanor was always professional and personable. We mentioned that we were interested in test-driving other makes, and he never spoke disparagingly about them. Instead he reminded us of the BMW features and excellent loan program. After driving the BMW, we were extremely impressed and sat down to discuss our trade-in. We were given a fair value for our car and were soon completing papers to close the transaction. Brian Peters led us through the myriad of forms for our purchase with expertise and demonstrated his skills in clarifying documents and providing information about loan opportunities. Lastly, Tony spent time with us introducing us to the countless comforts and features of our BMW. He gave us detailed information to make sure we understood how to make the most of the car’s amenities and high tech features. We were both impressed with the cleanliness, comfort, and competent efficiency of the dealership in North Scottsdale. Stop in to see Jeff and the team for a special experience and drive away in an awesome car! More

Ashley Norton has been fabulous! She never gives up and is great at following up with her customers! I wish she worked for our corporation! She is the epitome of customer service! Always has time for me is great at following up with her customers! I wish she worked for our corporation! She is the epitome of customer service! Always has time for me And is always so friendly! You are very lucky to have her in your sales division! It won't be long And she will be running the place. More

Dan was patient and answered all of our questions and worked late to get the deal done and let us drive the car off the lot that night. We spoke over the course of a couple of weeks to find the exact car worked late to get the deal done and let us drive the car off the lot that night. We spoke over the course of a couple of weeks to find the exact car we were looking for and Dan kept on top of things. I would highly recommend Dan and North Scottsdale BMW to anyone looking for a new car. More