BMW North Scottsdale

I was getting no response from the glass repair service. I had left 3 messages with them and never got a return call. I called Logan and he took over and got everything handled. Plain and simple! Logan i I had left 3 messages with them and never got a return call. I called Logan and he took over and got everything handled. Plain and simple! Logan is a person who can be relied on! More

Ashley provided us one of the best car buying experiences we have ever had. No pressure and no bardering. We will definatley return to do business with her and replace our other cars. we have ever had. No pressure and no bardering. We will definatley return to do business with her and replace our other cars. More

Eric Rasen helped me taking care of my car stereo under warranty and not working correctly. He had a loaner car ready and was very communicative with the time, expense and how my service could be taken ca warranty and not working correctly. He had a loaner car ready and was very communicative with the time, expense and how my service could be taken care of. Very honest with the details. I am very fortunate to have a service manager that I feel is on my side. More

From the moment I pulled into the dealership, I was treated with courtesy and respect. Eric greeted me and asked what concerns I had; after I had explained my concerns, he indicated the cost up front t treated with courtesy and respect. Eric greeted me and asked what concerns I had; after I had explained my concerns, he indicated the cost up front to analyze the vehicle, so there were no surprises. He arranged for a loaner and asked me where I could easily be reached. Approximately 2 hours later, Eric called and let me know what the preliminary findings were and worked with me to find the best solution. Then when I went to drop off the loaner (thank you very much it was a BMW, not a Chevy Malibu...I greatly appreciate that!)I was greeted by Eric, he showed me to the cashier, then directed me to another area in the dealership (finance) so I could discuss my extended warranty; very helpful-not only did he tell me where finance was, he walked me there! Excellent Customer Service! Thanks to Eric and the entire team behind the scenes that keep my car running like a gem! More

Very pro-active with phone reminder to schedule required maintenance service. Reliable, super-effecient service, with vehicle delivered as promised, on-time. Staff genuinely demonstrate their commitment to maintenance service. Reliable, super-effecient service, with vehicle delivered as promised, on-time. Staff genuinely demonstrate their commitment to deliver great customer-service. More

Great dealership and Eric has always been terrific. Car was in for service and completed earlier than scheduled. Came back with a wash and looked great. was in for service and completed earlier than scheduled. Came back with a wash and looked great. More

We have been coming to North Scottsdale BMW for the past 8 years and have always had outstanding service thanks to our service advisor Eric Rasen. They have always fixed our autos with quality and friendly 8 years and have always had outstanding service thanks to our service advisor Eric Rasen. They have always fixed our autos with quality and friendly service. We also enjoy getting a loaner auto so that we can continue on with our day with no problems. Thanks North Scottsdale BMW! More

With over fifty years of experience with using new car dealerships to service my vehicles BMW - North Scottsdale's Steve Backman is clearly the best service adviser that I have had the pleasure of meeting dealerships to service my vehicles BMW - North Scottsdale's Steve Backman is clearly the best service adviser that I have had the pleasure of meeting and working with. he is an asset to this dealership and because of his style and knowledge, he is probably one of this dealership's best new car salesman. More

I am on my 5th BMW and always come back to BMW North Scottsdale for service with Steve Backman. I can call at last minute notice and he will get me in at my convenience with a BMW loaner car. Whether it Scottsdale for service with Steve Backman. I can call at last minute notice and he will get me in at my convenience with a BMW loaner car. Whether it is just a simple oil change or major repair, I know that everything will be handled in a timely and professional manner. Steve is very good about communicating with me via telephone and email. My car is always ready when he says it will be..it is washed and ready to go when I get there. It is always a very pleasant experience. More

I have been a customer of this Dealership for over 14 years and it is without a doubt a First Class /5 Star operation. Their attention to detail and servicing the custormer is second to none. When it com years and it is without a doubt a First Class /5 Star operation. Their attention to detail and servicing the custormer is second to none. When it comes to service I have had a variety of good service advisors over the years, however I must say that my now personal Service advisor Gary Katzenberger is absoutely tops. More