BMW North Scottsdale

Great Experience - Purchase made easy This was our first BMW purchase and the BMW Associates showed us several vehicles with no pressure to make a purchase. They were knowledgeable with This was our first BMW purchase and the BMW Associates showed us several vehicles with no pressure to make a purchase. They were knowledgeable with the technology in those cars and gave us several options to choose a financing plan that worked best. We went into the dealership to test drive the 3 series and made the decision on our own to driveway with a 5 series. I will never go anywhere else. More

Left Hand doesn't know what right hand is doing Tried to get OTD pricing on a used vehicle. I guess it was to complicated for them to figure out. 3 people 3 different prices. Notice they raise sale Tried to get OTD pricing on a used vehicle. I guess it was to complicated for them to figure out. 3 people 3 different prices. Notice they raise sale price on vehicle after talking to them. Total joke they deserve their low dealer rating . Might be the only true thing they have earned. More

Buyer beware! DoNot buy a "Certified Preowned BMW" from this dealership! They obviously do not go through the checklist to certify them. My BMW I purchased from t DoNot buy a "Certified Preowned BMW" from this dealership! They obviously do not go through the checklist to certify them. My BMW I purchased from them had 4 plugged run flats and cracked fender wells that were repaired enough to get it sold and recracked several month later. They did care to respond to make this right. More

FRUSTRATED Very disappointed with the way things went with BMW North Scottsdale and our salesman Kevin Pederson. Buyer beware, if you are not using their financi Very disappointed with the way things went with BMW North Scottsdale and our salesman Kevin Pederson. Buyer beware, if you are not using their financing, they don't want to do business with you. We found a beautiful BMW 528i that was priced within our budget. We arranged direct financing with our credit union and went to the dealership to test drive the car and pick up a purchase agreement. Once Kevin realized we were not going to be finalizing the deal that evening, his tone changed. He was visually upset and told us that there was a strong possibility that the car would sell before the credit union sent the payment (even though it was going to be overnighted). This was quite upsetting as we have done this on a previous car purchase and we were even offering to leaving a large downpayment ($10k) to hold the car for 24 hours. We left the dealership frustrated. We just couldn't bring ourselves to submit the paperwork to our bank knowing the headache that would occur if the car sold the next day as Kevin suggested. We are back in the market, hoping to find a dealership that wants to do business with a client that has prearranged financing. More

Awesome Rich sold me a 3 series with the m sport package a few weeks ago, and I could not be happier! Since then he still has been very helpful on answering a Rich sold me a 3 series with the m sport package a few weeks ago, and I could not be happier! Since then he still has been very helpful on answering any questions I've had. Staff was extremely friendly and helpful for me, and coming from out of town Rich had everything ready so we could take care of everything quickly once I made my decision. I definitely recommend this dealership! More

Rip off Do not buy a used vehicle from this dealership. We purchased a used vehicle from BMW N Scottsdale on 1/8/16 and on 1/19/16 the radiator started blowin Do not buy a used vehicle from this dealership. We purchased a used vehicle from BMW N Scottsdale on 1/8/16 and on 1/19/16 the radiator started blowing water everywhere. Since this was only 11 days after we took this car home, we took it in to them expecting our rights to be upheld considering we should have been covered by the Implied Warranty law that is mandatory on every used vehicle purchased from a dealer and that we signed for on our contract. They said they didn't have to pay anything but would pay half of the ridiculous amount of $1200 they charged for this repair. This repair is normally $500 at most shops. Hmmm, that seems fishy in itself since half the repar is $600. We were trapped since our car was basically undrivable. Arizona has a law to protect consumers that states that if a major commoner breaks within the first 15 days a consumer only had to pay up to $25 of the repair. BUYER BEWARE! DO NOT BUY FROM THESE THIEVES! More

Horrible experience- Buyer Beware PLEASE READ IMPORTANT BUYER BEWARE So if you assume purchasing a used vehicle at Penski is safe and a dealership that you can trust! Don't be foo PLEASE READ IMPORTANT BUYER BEWARE So if you assume purchasing a used vehicle at Penski is safe and a dealership that you can trust! Don't be fooled! If you purchase a used car there and it breaks down after 12 days with $1200 repair, they will NOT do the honorable thing and repair the vehicle for you. At first we gave them the benefit of the doubt but after contacting the General Manager and the sales manager at there store and nothing being done . We gave up. I'm guessing this is standard practice BMW Penski Scottsdale,worst dealership and experience In the State!! I've purchased several cars over the years and this was incredible! I highly recommend them if you like to be sold lemons and enjoy giving away your hard earned money. Very shady and dishonest company! More

Do not go to BMW North Scottsdale As a person who has bought two CPO BMW's previously in Denver, CO and had phenomenal experiences with the BMW dealerships out there I have to say I ha As a person who has bought two CPO BMW's previously in Denver, CO and had phenomenal experiences with the BMW dealerships out there I have to say I had the most HORRIBLE car buying experiencing ever while at BMW North Scottsdale working with sales consultant LAUREN TILL. I stopped in on 1/25/16 and looked at a nice 2014 CPO BMW that had everything I wanted and is hard to find. Walked out and was able to work out a deal over the phone for an OTD price. (Prefer doing business this way rather than haggling back and forth in the dealership) Made an appointment to come in right at opening on 1/26/16 to sign paper work and close out the deal. While starting the paper work Lauren Till had a pretty bad attitude which I could have lived with because it was 8am and supposedly her day off and I planned to be in and out in under an hour and pick up the car on Friday. Well one line into the paper work and no more than 5 minutes into the process Lauren Till was quick to tell me I would get a survey after I purchased the car and to please give her a 10. I than said to her I hope it is an easy car buying experience and I would be happy to give her 10's. She than immediately got an attitude and accused me of black mailing her and said that was illegal. (This is not an exaggeration and the words came right from her mouth) I'm sorry but what kind of business practice is it to tell your customers at the start of a transaction to give you a perfect customer satisfaction score before they know what their experience is like. If she would have said at the end of the deal that if you liked the service I provided you today can you please rate me a 10 I would have been happy to. At this point I was upset after being told I was black mailing her by not saying I would give her a 10. I then said I would be happy to do all the paper work and sign for the car and leave a 20% deposit on the car and once it was ready to be picked up I would complete the transaction because the car had a few scuffs and had to be certified since it had just been a lease return. Lauren Till said they would not do this and I would need to pay the 30K+ up front and had to trust her that the car would be good when I picked it up. Well after being completely put off by Lauren Till's rude attitude and her accusing me of black mailing her because I didn't immediately say I would rate her a 10 she was not someone I trusted with a 30k+ decision. I decided to pick up my half filled out paper work and leave the dealership and will have to go back on the hunt for my 2014 CPO BMW 328i with M sport package and take my business elsewhere. I guess being in your mid 30's and coming into BMW North Scottsdale with a hat and hoodie on is a bad idea and you get treated differently. I did call afterwards and spoke with Don Burges (spelling?) who was the director of sales who was nice enough to hear out my frustration with my experience, really the only positive thing out of this dealership. Complete waste of two days for me and I advise anyone thinking of buying a car here to look else where. I will be warning all my friends/clients to stay away. More