BMW North Scottsdale

John Sarno was great. We had some issues with the vehicle, but ultimately, Travis, the used car sales manager was great too and helped us. vehicle, but ultimately, Travis, the used car sales manager was great too and helped us. More

My family has bought quite a few BMWs through Charlie and every single time it has been a great experience. Charlie is a no-pressure man who really understands the wants of the customer and can properly ad every single time it has been a great experience. Charlie is a no-pressure man who really understands the wants of the customer and can properly address those. He is extremely friendly and follows up with us through the ownership to make sure everything is to our liking. He has gone out of his way to show me new models even after his working day is over. I pride myself on being very knowledgable about BMW's past/present/future cars, technology, specifics, etc. and Charlie has AMAZED me with his knowledge of the cars as well. On par if not beyond what I know.. FAR beyond that of a normal car salesman. We exclusively deal with Charlie and have suggested him to many friends of ours who are looking for BMW's. This is the man you want to take care of your next BMW purchase. More

My reason for wresting this review is: when I needed help and was turn down at other dealerships North Ssottsdale BMW stepped to the plate and took control, and I experanced one of my best times at a dealer and was turn down at other dealerships North Ssottsdale BMW stepped to the plate and took control, and I experanced one of my best times at a dealership. After years and years of being a Cadillac owner, my wife finally decides one day that of all the cars she now wonts a BMW . Of course I said absolute not, no way . I soon found myself looking at used BMW' s because I could not afford a new on, but not not because she forced me I now just think it is a great car LOL. Keep in mind this is our first experience with any BMW . We drove all over the valley and search the Internet to find the best car at the best price, and man did she find the greatest car at the greatest price. That is the american way. This car had a few minor things wrong with it, so we took it to a dealership just to have it checked out, and even under warranty they said no. That's when Scottsdale BMW came to the rescue. We called and talk to a very nice lady there who gave us good information about the car, and invited us to come down and talk to Brian Iverson. Brian a man of few words assessed the situation and told me don't worry we will take care of everything and we will do it all under warranty. What a relief. Brian kept his word and did all the work we needed and more. This dealership the unnamed Lady and Mr BRIAN IVERSON have really made me see what a real dealership is. Just as I was ready to tell my wife how bad her car choose really was, this dealership and their employees made me eat crow. I now say we have the best car at the best price and it goes to the greatest dealership in the world. Thank you Scottsdale BMW, you really made the difference. More

Outstanding experience purchasing from BMWNS, and with Charlie Scott. A true professional. Continues to keep in touch, far after the original transaction. Straightforward, no-BS experience. 3rd purcha Charlie Scott. A true professional. Continues to keep in touch, far after the original transaction. Straightforward, no-BS experience. 3rd purchase experience I've had in last few years with Penske-owned dealerships, and they've all been stellar - Roger really knows how to run a tight ship. I'll be back to see Charlie when I'm ready for my next BMW. More

2007 Z4 certified preowned service on warranty. The fan runs 40 seconds after shut off and sounds like it will fall off the engine. Craig says it's normal! BS Craig and you should be embarrassed to work fo runs 40 seconds after shut off and sounds like it will fall off the engine. Craig says it's normal! BS Craig and you should be embarrassed to work for this fine company. My wife actually had the sound recorded and he would not listen because he was trying too hard to sell her tires and new mirror that keeps falling off the windshield - another warranty item. All wanted to do was flush brakes, radiator and fuel injectors for hundreds of dollars. They fixed nothing and recommend all complain to Penske Automotive about this behavior. BMW owes me repair based on the warranty. More

About a year ago, I gave this dealer a bad review. Since then, I began using them for service on my ‘09 335i and must say that they have gone above and beyond to make sure every detail is attended to. I co then, I began using them for service on my ‘09 335i and must say that they have gone above and beyond to make sure every detail is attended to. I couldn’t be happier, and trust me, I’m your worse nightmare when it comes to details – can you say “OC Charlie”! Major kudos to Jeff and the service team for stepping up and gong the extra 3 miles. In the meantime, I’ve been watching the main BMW site for a low mileage M3. One popped up and it happened to be at BMW North Scottsdale, so I decided to give them another shot and see what developed. What a difference it was this time to work with them. I emailed Don Burgess who promptly replied with bottom line numbers. The next day, I went in and test-drove the car, and yesterday I bought it. There was no pressure before, after, or during the test-drive to purchase. This meant a lot to me. Everyone I worked with was professional, courteous, respectful, honest, and very helpful. It was late in the day, and the entire team stayed for more than an hour past closing to make sure everything was handled and I was pleased with the purchase. Wow - THAT is commitment to excellence. Not only that, but I got a fantastic deal on the M, a great trade-in on my 335i, great financing, and now I have the most amazing car I’ve ever owned. Thanks to the entire team for turning things around and making this best vehicle purchase experience I’ve ever had! More

BMW North Scottsdale should give a seminar to other dealerships on the car buying experience. We spoke with Sales Manager Don Hanson and explained what we were looking for, and from there he introduced dealerships on the car buying experience. We spoke with Sales Manager Don Hanson and explained what we were looking for, and from there he introduced us to Sales Consultant Gary Burnett. Gary was extremely nice and very patient with us regarding different types of cars and a number of test drives. After the test drives Gary brought us down to his desk to help us look through their entire inventory......allowing us to find the exact car, and price, we were looking for. A few days later we were driving off the lot in that car. Our experience was GREAT and we will tell everybody looking for a car to go straight to BMW North Scottsdale because of how Don and Gary treated us. Best Regards, Matt More

2 days ago, Wednesday I had given a review here about our 2003 330i and the North Scottsdale BMW Service Dept from a dissatisfied view. Since then the Tech Service Mgr, Rene' stepped in and turned everyth 2003 330i and the North Scottsdale BMW Service Dept from a dissatisfied view. Since then the Tech Service Mgr, Rene' stepped in and turned everything around. The service dept there is standing behind themselves and making everything right. In fact they are going out of their way to make it better then just right, they are giving A+ customer service on this and have truly impressed this customer to where I will go out of my way to recommend the dealer and the service dept to any and everyone. If you have ever had a bad experience anywhere else, come here and give them a shot. Thanks! Chris, and very "happy camper" in north scottsdale,az More

DO NOT TRUST THIS DEALER FOR SERVICE!!! Both times I've had my car serviced here, they keep the car longer than necessary, only to take the time to find issues that I didn't report and I'm quite convinced, had my car serviced here, they keep the car longer than necessary, only to take the time to find issues that I didn't report and I'm quite convinced, DID NOT exist. And the work is not trustable, either; I had a couple of my wheels re-prayed for $175 each and in less than 6 months, they were all peeling. They told me they couldn't fix them, as they could only be painted once. Well, interestingly, Chapman BMW not only fixed them, but guarantees the work for as long as I own the car. Today, I went it to have the battery checked, as the car seemed to be hesitating when starting and I didn't want to deal with being stranded. My fiancé and I looked at it a couple of days ago, then searched the internet for prices and learned that the dealer had to enter a code into the radio when the battery is changed, so decided I should just take it in. They quoted me over the phone between $170 - 200 for the battery, depending on the amps and just the test would be $143.. So, probably about $350 for a $200 battery that takes 15 minutes to change out. Oh, well...it's a BMW. When I get there, the service advisor tells me it'll take maybe 2-3 hours. I check back with him after 2 hours and he says they haven't started working on it yet. About 10 minutes later, he calls me to tell me I need a negative battery cable, as it was corroded, and since it's a intelligent cable, its $287.00, but he has to order it and it won't be in for two more days. I said, well, never mind, as I'm flying out before you can have it ready, so I'll do it later, as I didn't get any "warning" messages from my "intelligent" cable and the car starts anyway. Within 10 minutes he calls me back and says, "Oh, we can get the part by 11 tomorrow". Then 5 minutes after that calls back to say, "Oh, we found the part and it'll be ready in 35 minutes." Wow, that was quick; less than 45 minutes since they even looked at it and it's ready. My fiance reminds me that the cable wasn't corroded two days ago, so I call on my way over to ask the service guy if perhaps he confused my car with someone else's and he starts backpedalling on the price (which is now up to nearly $900!!!) saying he's taking off $75.00. He goes on to say he looked at it himself, and "We wouldn't charge you for a part you didn't need; we don't do business that way here". Isn’t that awfully defensive for a simple question? I tell him okay, but I found a coupon on your site for $70 off $700 service. He says he already took that off. When I get there an look at the bill, I see he's taken $60 off and question it, ready with my coupon. He comes over to tell he already took off $150. What?? I look at the bill and it's $500 for the parts ($200 for the battery and $300 for the cable) plus $200 for an hour of labor. First of all, what exactly did he save me and how was it up to nearly $900? Secondly, why on earth would it take an hour to change out a battery?? From the time he called to say they were looking at it and it was ready was less than 45 minutes anyway! Overall, I find it very suspicious that the $300 cable part, which at first had to be ordered, then going to be ordered overnight, but supposedly couldn't get there for 2 days, was suddenly "found". Oh, please! I'm betting I didn't even NEED that part at all! On top of it all, when I ask how a negative battery cable could be so expensive, he starts talking down to me as if a woman wouldn't understand everything a battery cable does!!! If it's so "intelligent" (more than carrying a negative charge?) why didn't I get a warning message if it was going bad? I'm sure my years of education exceed his, but that's just one more reason not to visit this dealership for ANYTHING. This is the most deceitful business I've EVER encountered and yes, I WILL drive an hour to Chapman BMW from now on. At least you get a BMW loaner and don't have to put up with the AVIS rental guy telling you to "bring your receipt" showing you topped off the gas tank when you drove a Honda Civic less than 10 miles! More