BMW North Scottsdale

Horrible experience- Buyer Beware PLEASE READ IMPORTANT BUYER BEWARE So if you assume purchasing a used vehicle at Penski is safe and a dealership that you can trust! Don't be foo PLEASE READ IMPORTANT BUYER BEWARE So if you assume purchasing a used vehicle at Penski is safe and a dealership that you can trust! Don't be fooled! If you purchase a used car there and it breaks down after 12 days with $1200 repair, they will NOT do the honorable thing and repair the vehicle for you. At first we gave them the benefit of the doubt but after contacting the General Manager and the sales manager at there store and nothing being done . We gave up. I'm guessing this is standard practice BMW Penski Scottsdale,worst dealership and experience In the State!! I've purchased several cars over the years and this was incredible! I highly recommend them if you like to be sold lemons and enjoy giving away your hard earned money. Very shady and dishonest company! More

Do not go to BMW North Scottsdale As a person who has bought two CPO BMW's previously in Denver, CO and had phenomenal experiences with the BMW dealerships out there I have to say I ha As a person who has bought two CPO BMW's previously in Denver, CO and had phenomenal experiences with the BMW dealerships out there I have to say I had the most HORRIBLE car buying experiencing ever while at BMW North Scottsdale working with sales consultant LAUREN TILL. I stopped in on 1/25/16 and looked at a nice 2014 CPO BMW that had everything I wanted and is hard to find. Walked out and was able to work out a deal over the phone for an OTD price. (Prefer doing business this way rather than haggling back and forth in the dealership) Made an appointment to come in right at opening on 1/26/16 to sign paper work and close out the deal. While starting the paper work Lauren Till had a pretty bad attitude which I could have lived with because it was 8am and supposedly her day off and I planned to be in and out in under an hour and pick up the car on Friday. Well one line into the paper work and no more than 5 minutes into the process Lauren Till was quick to tell me I would get a survey after I purchased the car and to please give her a 10. I than said to her I hope it is an easy car buying experience and I would be happy to give her 10's. She than immediately got an attitude and accused me of black mailing her and said that was illegal. (This is not an exaggeration and the words came right from her mouth) I'm sorry but what kind of business practice is it to tell your customers at the start of a transaction to give you a perfect customer satisfaction score before they know what their experience is like. If she would have said at the end of the deal that if you liked the service I provided you today can you please rate me a 10 I would have been happy to. At this point I was upset after being told I was black mailing her by not saying I would give her a 10. I then said I would be happy to do all the paper work and sign for the car and leave a 20% deposit on the car and once it was ready to be picked up I would complete the transaction because the car had a few scuffs and had to be certified since it had just been a lease return. Lauren Till said they would not do this and I would need to pay the 30K+ up front and had to trust her that the car would be good when I picked it up. Well after being completely put off by Lauren Till's rude attitude and her accusing me of black mailing her because I didn't immediately say I would rate her a 10 she was not someone I trusted with a 30k+ decision. I decided to pick up my half filled out paper work and leave the dealership and will have to go back on the hunt for my 2014 CPO BMW 328i with M sport package and take my business elsewhere. I guess being in your mid 30's and coming into BMW North Scottsdale with a hat and hoodie on is a bad idea and you get treated differently. I did call afterwards and spoke with Don Burges (spelling?) who was the director of sales who was nice enough to hear out my frustration with my experience, really the only positive thing out of this dealership. Complete waste of two days for me and I advise anyone thinking of buying a car here to look else where. I will be warning all my friends/clients to stay away. More

These guys are inconsiderate and rude! These guys are really rude. They have the "go to xxxx attitude" which is gonna irritate any buyer. I had a horrible experience here. Anthony was th These guys are really rude. They have the "go to xxxx attitude" which is gonna irritate any buyer. I had a horrible experience here. Anthony was the sales manager and Blane was the sales person. Both were unbelievable. It was obvious that they did not care at all. They were really rude. The last time i bought a car at the same place Gary was the manager and Scotty was the sales person. It was a great car buying experience. I was hoping i would have the same experience this time too but it was just the opposite. Clearly, the dealership needs to improve on customer relationship skills. More

LEASE END BLACKMAIL . Went to turn in my leased vehicle and wanted to gouge me on the lease end fees. Supposedly my tire tread was below the minimum even though I had pu . Went to turn in my leased vehicle and wanted to gouge me on the lease end fees. Supposedly my tire tread was below the minimum even though I had purchased them 6 months earlier. Wanted to charge me over $1100 in lease end fees. They told me that they would not charge anything if I was to buy a new car from them. Took the vehicle to Chapman BMW in Chandler the next day and they said my tires were fine. Turned in the vehicle without any gimmicks. Will be buying a new car this weekend and will never step foot in BMW of North Scottsdale again. On a side note, Sean Moen in their service department was terrific to work with for 14 years. As a 5 time BMW owner, if you live in the Phoenix area, I advise you to purchase or lease from Chapman BMW. More

Terrible at paperwork In July I PURCHASED a vehicle not financed I bought it from BMW North Scottsdale. MY temporary registration is due to expire and no one seems to want In July I PURCHASED a vehicle not financed I bought it from BMW North Scottsdale. MY temporary registration is due to expire and no one seems to want to help. The MVD has no record of the truck in my name or the sell of my prior vehicle to BMW North Scottsdale, even at a month after the transaction. Now I am stuck out of state for work with a vehicle that has expired tags. Thank you BMW. It seems that if i would have financed they would be more interested in helping me but no. It also may be the fact that I didn't purchase a BMW, who knows. Either way I had a great experience with the salesmen Jake as well as Gary in finance, but it seems after that the ball was dropped. More

AMAZING!!! My husband and I bought a 335i from BMW North Scottsdale in March. The best car purchase experience we have ever had. No pressure from the salesman. W My husband and I bought a 335i from BMW North Scottsdale in March. The best car purchase experience we have ever had. No pressure from the salesman. We looked at a lot of cars. Told the salesman that we would think about it. That night we put in a request to purchase a car on line on the BMW North Scottsdale finance section. The next morning we got a call that we had been approved. We went to the dealership. Within and hour we were on our way home with our new car. AMAZING!!! Since then we have taken it in to have something done to it. The service department has been GREAT. Our service manager Gary is very attentive in making sure everything is done as it should be. He has a great team of mechanics. We will buy our next automobile from them. We Love our C92 N55. So fun to drive. More

Routine Maintenance and to check on a few issues Cannot for the life of me see how or why anyone might ever have a service problem here. I have never, ever, ever had anything but TOP-FLIGHT flawless Cannot for the life of me see how or why anyone might ever have a service problem here. I have never, ever, ever had anything but TOP-FLIGHT flawless service here. Service Director, Mark Kaiser and his team from manager, Brandon Overly & Technical Service Manager, Robert Reed {who is THE Specialist's SPECIALIST = the most competent diagnostician I have ever met} on down the line are "world-class, A #-1" and first rate in every way. I drive sporty efficient performance cars, I bought a new '14 BMW 328i M-Sport here in December '13. I buy cars to keep and not toss or lease. I buy the maximum extended warranty available... cars these days need warranties AND I buy a car to enjoy for as many years as possible. I've been driving 40+ years and I take excellent care of my cars. This is one of the two best dealerships I have ever had the pleasure of knowing - period, without exception or excuse. I will say unequivocally, you cannot find a more competent, friendlier team with "no blah-blah" than Mark's service team. Likewise, if you ever need to see their new car salesmen, speak to Don Fiala {a former golf pro with NO ego} I bought my car at this dealership because of Don. He's straight, sincere, goes the extra-mile and you will not find a more decent salesman anywhere. I'll recommend every person, friend & family member to him without the slightest worry. Moved here from NY 22 months ago and wouldn't go to any other dealerships in Scottsdale besides PENSKE. After owning 18 cars and dealing with a dozen dealerships in buying family members their cars {24 in total} I've negotiated 42 new car purchases. Not a one topped BMW of North Scottsdale and I knew no-one when I walked into their doors the first time. PS: I had tested and negotiated 5 other cars with 5 other dealers the week I bought my BMW here. This included Mercedes, Lexus, Audi, Acura & Infinity. Not a single one matched or stood up to BMW of North Scottsdale. On a scale of 1 to 10, these guys are a "12" More

Will never return I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The man I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The manager said they can't replace it. I won't buy another car from them! More

Excellent service from Ty Vilhauer This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on his professionalism and the way he approaches and strives to help his customers. He went above and beyond to ensure the sales process went smoothly, and was able to take care of everything in about half the time I had expected. And when I informed him I was not able to drive up to Phoenix the same day to sign the paperwork and take delivery of my new car, he decided to make it convenient for me by driving the car all the way down to Tucson. Now that's what I call GREAT customer service! I will definitely purchase my next car from BMW North Scottsdale. More