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BMW North Scottsdale
Phoenix, AZ
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 581 reviews
March 30, 2015
Will never return I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The man I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The manager said they can't replace it. I won't buy another car from them! More
by Beemerdriver
Employees Worked With
Ty, AJ Byrne
October 07, 2014
Run away! This dealership sold me a car with a good Carfax. 2 months later an accident poped up on the Carfax from months prior. the said sorry, but.........not This dealership sold me a car with a good Carfax. 2 months later an accident poped up on the Carfax from months prior. the said sorry, but.........nothing. Look at the reviews and it paints a very clear picture. They are a Scottsdale BMW dealership whose rating is 3 stars out of 5. Enough said!!!!! More
by sheltonAlton
Employees Worked With
Scott Bilgo
July 27, 2014
Excellent service from Ty Vilhauer This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on his professionalism and the way he approaches and strives to help his customers. He went above and beyond to ensure the sales process went smoothly, and was able to take care of everything in about half the time I had expected. And when I informed him I was not able to drive up to Phoenix the same day to sign the paperwork and take delivery of my new car, he decided to make it convenient for me by driving the car all the way down to Tucson. Now that's what I call GREAT customer service! I will definitely purchase my next car from BMW North Scottsdale. More
by sarae8888
Employees Worked With
Ty Vilhauer
July 14, 2014
Excellent Service from AJ in the Service Department AJ was my service consultant for today's visit. I was dropping off our new car to have the windows tinted. Charlie (in new cars) had mentioned that AJ was my service consultant for today's visit. I was dropping off our new car to have the windows tinted. Charlie (in new cars) had mentioned that they do an excellent job here, so we went with his recommendation. We researched between the ceramic tint and nano tint, and decided to purchase the nano tint. There was a small price discrepancy between what the other service consultant told us on Saturday, when we stopped in to pick out the tint. AJ honored that quote, without me having to ask. AJ was prompt, and quickly greeted me in the service drive and was very professional. When my car was ready, he called me - it was ready even earlier than anticipated. My tint looks awesome. We have a black on black 528 and selected the nano 5 for the back and 35 for the driver and passenger windows. It looks so nice. I highly recommend this combination. AJ was extremely helpful and easy to work with. Also I should mention here that the entire staff was friendly, from the valet staff to the cashiers at the counter, etc. The Sales Mgr was also extremely customer-focused. On Saturday he stepped outside his office to make sure everyone in the office area had been helped. More
by DolceDolce
Employees Worked With
AJ Byrne
July 13, 2014
Was told I can't afford it I was looking to buy a new car and wanted to try different types out including BMW. I went in interested in the 535i and 528 and wanted to drive them I was looking to buy a new car and wanted to try different types out including BMW. I went in interested in the 535i and 528 and wanted to drive them both. I got to drive the 535i but was reminded by the person with me that I couldn't afford it. I am not the typical BMW buyer but I am not sure why he felt the need to say I couldn't afford something as he hadn't seen any of my bank accounts. I then wanted to try out the 528 and was told they don't have any. I was shocked a BMW dealership didn't have any but knew I could drive it somewhere else and was only test driving cars to see what I liked. On leaving one lady asked if I got to drive the 528 and I said no. She found one for me to drive, in fact they had MANY of them. My boyfriend was told he couldn't drive a car until he bought it first. He isn't looking this year but for next year so he let it go. I drove the 528 and I liked the BMW the most of the cars. After being told many times I couldn't afford it by the Sales person I decided to search else where. I found another place that sold certified BMW's and went there and bought a 2014 535i with 8k miles 2 days later because yes I can afford it. I would have considered buying something there had I been treated better but I didn't even get to numbers because again I was told I can't afford it. More
by Twolver
Employees Worked With
Robin Sarno, John Sarno
July 13, 2014
Ask for Charlie Scott - New BMW Purchase We came in ready to purchase a car from BMW of Scottsdale, and had an issue there, right before signing, (issue was brought about by a different sales We came in ready to purchase a car from BMW of Scottsdale, and had an issue there, right before signing, (issue was brought about by a different salesperson and had nothing to do with numbers). We walked out and decided to give the dealership another try the next day, but with a different salesperson. The next day we returned to the dealer, and switched salespersons and started working with Charlie Scott. If I could pair an excellent supportive salesperson with an excellent car, it would be Charlie and the BMW 5 series. Charlie was effortless to work with - very professional - the caliber you expect when you are about to purchase a car for $55K. We worked out some great numbers with Charlie, and told him we would think about it - the dealership was already closed and we were exhausted from the weekend spent trying to buy a car. That night as we were heading home, we stopped by one more place just for a quick look and made a purchase from another dealer. This was not Charlie's fault - they just happened to have the exact car we wanted, without having to wait on it coming in. However, because we would have signed with Charlie anyways, we did want to put this review out here. We had been in the buying process for 2 months and overall it was not enjoyable at some places. We do feel that much of this is a direct reflection of the experience you have with the salesperson. I like having a partner in the process - not someone who argues with me, gives me vague information or refuses to handle a simple request prior to signing. Charlie is everything you expect in a salesperson: helpful, knowledgeable, agreeable, customer-focused, willing to make sure you are in the right car, solution-oriented. He has many awards displayed behind him at his desk and I can see why - he's in a league all his own, as reflected by his Silver standing award - which only the best of the best earn these. They earn this through hard work, customer service, great ideas, strong partnerships as well as sales. If you have just started your search, I recommend Charlie Scott. More
by DolceDolce
Employees Worked With
Charlie Scott - A+++++, Charlie Scott
May 09, 2014
Poor service Very poor customer service. Once we had an agreement with the sales person, the manager intervened and required us to pay significantly more, and that Very poor customer service. Once we had an agreement with the sales person, the manager intervened and required us to pay significantly more, and that we had to sign a legal document guaranteeing we would not drive the car outside the US. Would not recommend this dealership to anyone. More
by coleman77
Employees Worked With
sales manager
August 13, 2013
Average customer service, sky high prices, worse than any other dealership in AZ. Sales department feels like you need them more than they care about helping you out. Service people seem to be more in tune w other dealership in AZ. Sales department feels like you need them more than they care about helping you out. Service people seem to be more in tune with been responsible and accommodating. Nice facility though, but facilities can't make those sales people care. More
by Albert_101
Employees Worked With
John Splitek
July 24, 2013
Called to get additional information about a pre-owned vehicle and to discuss pricing. While I have no trouble hearing from someone that they don't have flexibility on price, I found the sales reps arroga vehicle and to discuss pricing. While I have no trouble hearing from someone that they don't have flexibility on price, I found the sales reps arrogance distasteful. More
by asda26
Employees Worked With
Henry
June 24, 2013
I have previously purchased 5 BMW's from this Penske BMW dealership & 2 Porsche's from the Penske Porsche Dealership next door and have been extremely pleased. Personnel has changed since my last purcha BMW dealership & 2 Porsche's from the Penske Porsche Dealership next door and have been extremely pleased. Personnel has changed since my last purchase and I have recently been in communicaton with the dealership and interested in purchasing a BMW Courtesy Loaner Vehicle that is offered for sale. When I was at the dealership last week the vehicle was out, however I was advised that when it returns they will hold it from the loaner pool and call me to see and test drive the vehicle. (Incidently, I inquired about this same vehicle 6 months ago and it was not available as it was out on loan, I ended up purchasing a Mercedes from Schumacher.) I was contacted today and advised that they would not make the vehicle available to see or drive until we agree on a price and make a deal. "Make an offer on the used car behind curtain #1", are you kidding me? I find this a very unprofessional and not at all what you would expect from a Penske dealership. The personality and management style of this BMW dealership has changed and apparently customer loyality and customer service is not important to them any longer........next. More
by bhewett
Employees Worked With
Managment
