Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW North Scottsdale
Phoenix, AZ
588 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 588 reviews
March 14, 2017
This dealership stood behind their service!! After voicing my concerns, This dealership came through for me with colors. Mike and Logan over there stepped up and made it all right. I can't help b After voicing my concerns, This dealership came through for me with colors. Mike and Logan over there stepped up and made it all right. I can't help but commend them for their response and recommend once again, my favorite BMW dealership for many years. More
by perrydcox
Employees Worked With
Logan Carter
January 11, 2017
Sleazy and unprofessional Bought a $55,000 BMW from them 5 years ago and had it serviced since. Car broke down and had to be towed twice in the last 5 months. Very traumatic ex Bought a $55,000 BMW from them 5 years ago and had it serviced since. Car broke down and had to be towed twice in the last 5 months. Very traumatic experiences for a luxury car. Went to buy another vehicle and learned I was unable to trade the car in because of 2 safety recalls with no remedy. Seriously! So I am stuck with a dangerous car and cant even sell or trade it in and communicated this to the dealership. They could care less. Manager, Don, was rude and condescending. Service rep Sean made promises and then reneged on them. All in all, horrific experience and a horrible dealership. More
by andrea carusetta
Employees Worked With
Sean Mullen, Donald Hansen
December 31, 2016
Waste my time Could not find me a car? Maybe 2018 will be the one . I spent 4 times with him and could not get a car. Too busy? Could not find me a car? Maybe 2018 will be the one . I spent 4 times with him and could not get a car. Too busy? More
by Cargal
Employees Worked With
Dan Caplan
October 25, 2016
CPO Means nothing I bought a Certified car from BMW North Scottsdale and three days later when the deodorizer wore off it became clear that it was a car that had been s I bought a Certified car from BMW North Scottsdale and three days later when the deodorizer wore off it became clear that it was a car that had been smoked in and not just cigarette smoke, it was pipe or cigar smoke. I brought the car back and told them I didn’t want it, I was pulled off the sales floor into the back where they told me I couldn’t return it and that they would fix it. Anyone who has ever ridden in a smokers car knows that it will never be fixed, the inside of the A/C and heating system is covered in smoke residue that can never be removed without completely disassembling the dash. After removing the smell didn’t work the dealership pretended to help by giving me 3 options, accept a cheaper car or a car without the options I had, buy another more expensive car that had the options I had or return the car but still pay the sales tax and extended service plan (almost $4000) even though the service plan stays with the car and makes it more valuable. They covered up the smell of smoke to get the car out the door and they refuse to accept responsibility, but all I did was walk into their dealership and it’s going to cost me bigtime. The best way to make money is to do the right thing for your customers, but they haven’t learned that yet. I wish I had found this website before buying because BMW North Scottsdale is rated 2.5 stars while their competitor is rated 4.8. Don’t make the same mistake I did, go somewhere else. More
by CPOMeansNothing
Employees Worked With
Steve Khouri, Donald Hanson, Jerry Peyman
July 18, 2016
Great Experience - Purchase made easy This was our first BMW purchase and the BMW Associates showed us several vehicles with no pressure to make a purchase. They were knowledgeable with This was our first BMW purchase and the BMW Associates showed us several vehicles with no pressure to make a purchase. They were knowledgeable with the technology in those cars and gave us several options to choose a financing plan that worked best. We went into the dealership to test drive the 3 series and made the decision on our own to driveway with a 5 series. I will never go anywhere else. More
by Scottsdale Business Owner
Employees Worked With
Jim Russell, David Weisbaum
July 05, 2016
Left Hand doesn't know what right hand is doing Tried to get OTD pricing on a used vehicle. I guess it was to complicated for them to figure out. 3 people 3 different prices. Notice they raise sale Tried to get OTD pricing on a used vehicle. I guess it was to complicated for them to figure out. 3 people 3 different prices. Notice they raise sale price on vehicle after talking to them. Total joke they deserve their low dealer rating . Might be the only true thing they have earned. More
by AZmazdaguy
Employees Worked With
Daniel Marquez, Dan Caplan,Steven Khouri
June 02, 2016
Buyer beware! DoNot buy a "Certified Preowned BMW" from this dealership! They obviously do not go through the checklist to certify them. My BMW I purchased from t DoNot buy a "Certified Preowned BMW" from this dealership! They obviously do not go through the checklist to certify them. My BMW I purchased from them had 4 plugged run flats and cracked fender wells that were repaired enough to get it sold and recracked several month later. They did care to respond to make this right. More
by Bckemp
March 31, 2016
FRUSTRATED Very disappointed with the way things went with BMW North Scottsdale and our salesman Kevin Pederson. Buyer beware, if you are not using their financi Very disappointed with the way things went with BMW North Scottsdale and our salesman Kevin Pederson. Buyer beware, if you are not using their financing, they don't want to do business with you. We found a beautiful BMW 528i that was priced within our budget. We arranged direct financing with our credit union and went to the dealership to test drive the car and pick up a purchase agreement. Once Kevin realized we were not going to be finalizing the deal that evening, his tone changed. He was visually upset and told us that there was a strong possibility that the car would sell before the credit union sent the payment (even though it was going to be overnighted). This was quite upsetting as we have done this on a previous car purchase and we were even offering to leaving a large downpayment ($10k) to hold the car for 24 hours. We left the dealership frustrated. We just couldn't bring ourselves to submit the paperwork to our bank knowing the headache that would occur if the car sold the next day as Kevin suggested. We are back in the market, hoping to find a dealership that wants to do business with a client that has prearranged financing. More
by Bo & Steph
Employees Worked With
Kevin Pederson
March 29, 2016
Awesome Rich sold me a 3 series with the m sport package a few weeks ago, and I could not be happier! Since then he still has been very helpful on answering a Rich sold me a 3 series with the m sport package a few weeks ago, and I could not be happier! Since then he still has been very helpful on answering any questions I've had. Staff was extremely friendly and helpful for me, and coming from out of town Rich had everything ready so we could take care of everything quickly once I made my decision. I definitely recommend this dealership! More
by BeemerBarbie99
Employees Worked With
Rich Borman
February 01, 2016
Rip off Do not buy a used vehicle from this dealership. We purchased a used vehicle from BMW N Scottsdale on 1/8/16 and on 1/19/16 the radiator started blowin Do not buy a used vehicle from this dealership. We purchased a used vehicle from BMW N Scottsdale on 1/8/16 and on 1/19/16 the radiator started blowing water everywhere. Since this was only 11 days after we took this car home, we took it in to them expecting our rights to be upheld considering we should have been covered by the Implied Warranty law that is mandatory on every used vehicle purchased from a dealer and that we signed for on our contract. They said they didn't have to pay anything but would pay half of the ridiculous amount of $1200 they charged for this repair. This repair is normally $500 at most shops. Hmmm, that seems fishy in itself since half the repar is $600. We were trapped since our car was basically undrivable. Arizona has a law to protect consumers that states that if a major commoner breaks within the first 15 days a consumer only had to pay up to $25 of the repair. BUYER BEWARE! DO NOT BUY FROM THESE THIEVES! More
by NikkiB
Employees Worked With
Don Burgess
