BMW North Scottsdale

Routine Maintenance and to check on a few issues Cannot for the life of me see how or why anyone might ever have a service problem here. I have never, ever, ever had anything but TOP-FLIGHT flawless Cannot for the life of me see how or why anyone might ever have a service problem here. I have never, ever, ever had anything but TOP-FLIGHT flawless service here. Service Director, Mark Kaiser and his team from manager, Brandon Overly & Technical Service Manager, Robert Reed {who is THE Specialist's SPECIALIST = the most competent diagnostician I have ever met} on down the line are "world-class, A #-1" and first rate in every way. I drive sporty efficient performance cars, I bought a new '14 BMW 328i M-Sport here in December '13. I buy cars to keep and not toss or lease. I buy the maximum extended warranty available... cars these days need warranties AND I buy a car to enjoy for as many years as possible. I've been driving 40+ years and I take excellent care of my cars. This is one of the two best dealerships I have ever had the pleasure of knowing - period, without exception or excuse. I will say unequivocally, you cannot find a more competent, friendlier team with "no blah-blah" than Mark's service team. Likewise, if you ever need to see their new car salesmen, speak to Don Fiala {a former golf pro with NO ego} I bought my car at this dealership because of Don. He's straight, sincere, goes the extra-mile and you will not find a more decent salesman anywhere. I'll recommend every person, friend & family member to him without the slightest worry. Moved here from NY 22 months ago and wouldn't go to any other dealerships in Scottsdale besides PENSKE. After owning 18 cars and dealing with a dozen dealerships in buying family members their cars {24 in total} I've negotiated 42 new car purchases. Not a one topped BMW of North Scottsdale and I knew no-one when I walked into their doors the first time. PS: I had tested and negotiated 5 other cars with 5 other dealers the week I bought my BMW here. This included Mercedes, Lexus, Audi, Acura & Infinity. Not a single one matched or stood up to BMW of North Scottsdale. On a scale of 1 to 10, these guys are a "12" More

Will never return I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The man I bought a $50,000 car there in June. My car may on driver side wore out after 6 months The salesman said bring it in and they will replace. The manager said they can't replace it. I won't buy another car from them! More

Excellent service from Ty Vilhauer This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on his professionalism and the way he approaches and strives to help his customers. He went above and beyond to ensure the sales process went smoothly, and was able to take care of everything in about half the time I had expected. And when I informed him I was not able to drive up to Phoenix the same day to sign the paperwork and take delivery of my new car, he decided to make it convenient for me by driving the car all the way down to Tucson. Now that's what I call GREAT customer service! I will definitely purchase my next car from BMW North Scottsdale. More

Excellent Service from AJ in the Service Department AJ was my service consultant for today's visit. I was dropping off our new car to have the windows tinted. Charlie (in new cars) had mentioned that AJ was my service consultant for today's visit. I was dropping off our new car to have the windows tinted. Charlie (in new cars) had mentioned that they do an excellent job here, so we went with his recommendation. We researched between the ceramic tint and nano tint, and decided to purchase the nano tint. There was a small price discrepancy between what the other service consultant told us on Saturday, when we stopped in to pick out the tint. AJ honored that quote, without me having to ask. AJ was prompt, and quickly greeted me in the service drive and was very professional. When my car was ready, he called me - it was ready even earlier than anticipated. My tint looks awesome. We have a black on black 528 and selected the nano 5 for the back and 35 for the driver and passenger windows. It looks so nice. I highly recommend this combination. AJ was extremely helpful and easy to work with. Also I should mention here that the entire staff was friendly, from the valet staff to the cashiers at the counter, etc. The Sales Mgr was also extremely customer-focused. On Saturday he stepped outside his office to make sure everyone in the office area had been helped. More

Ask for Charlie Scott - New BMW Purchase We came in ready to purchase a car from BMW of Scottsdale, and had an issue there, right before signing, (issue was brought about by a different sales We came in ready to purchase a car from BMW of Scottsdale, and had an issue there, right before signing, (issue was brought about by a different salesperson and had nothing to do with numbers). We walked out and decided to give the dealership another try the next day, but with a different salesperson. The next day we returned to the dealer, and switched salespersons and started working with Charlie Scott. If I could pair an excellent supportive salesperson with an excellent car, it would be Charlie and the BMW 5 series. Charlie was effortless to work with - very professional - the caliber you expect when you are about to purchase a car for $55K. We worked out some great numbers with Charlie, and told him we would think about it - the dealership was already closed and we were exhausted from the weekend spent trying to buy a car. That night as we were heading home, we stopped by one more place just for a quick look and made a purchase from another dealer. This was not Charlie's fault - they just happened to have the exact car we wanted, without having to wait on it coming in. However, because we would have signed with Charlie anyways, we did want to put this review out here. We had been in the buying process for 2 months and overall it was not enjoyable at some places. We do feel that much of this is a direct reflection of the experience you have with the salesperson. I like having a partner in the process - not someone who argues with me, gives me vague information or refuses to handle a simple request prior to signing. Charlie is everything you expect in a salesperson: helpful, knowledgeable, agreeable, customer-focused, willing to make sure you are in the right car, solution-oriented. He has many awards displayed behind him at his desk and I can see why - he's in a league all his own, as reflected by his Silver standing award - which only the best of the best earn these. They earn this through hard work, customer service, great ideas, strong partnerships as well as sales. If you have just started your search, I recommend Charlie Scott. More