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BMW North Scottsdale
Phoenix, AZ
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 581 reviews
July 09, 2018
Great Sales and Service team Excellent as usual. Always treated well, always have rental car available. Customer service is just great from the moment you pull your car into the Excellent as usual. Always treated well, always have rental car available. Customer service is just great from the moment you pull your car into the service line Thank you All More
by dianne2018m2
Employees Worked With
Logan Carter, Brian Peters
July 04, 2018
Up sold We were looking for something smaller and less expensive but the car fit all our requirements and the financing made it work and it was available imme We were looking for something smaller and less expensive but the car fit all our requirements and the financing made it work and it was available immediately More
by Turtle
Employees Worked With
Blain Hammons
November 04, 2017
Love it! Costumer for 15y. Bought +- 15 cars. Always friendly. Will come for few more :) John Sarno as sales and Ron Davis service. Thank you as always! Costumer for 15y. Bought +- 15 cars. Always friendly. Will come for few more :) John Sarno as sales and Ron Davis service. Thank you as always! More
by Radak
Employees Worked With
John Sarno, Ron Davis
October 19, 2017
"THE BEST" I purchased a pre-owned X5 from a different dealership (they did not have my exact fit). Since this purchase, all of our maintenance has been handled I purchased a pre-owned X5 from a different dealership (they did not have my exact fit). Since this purchase, all of our maintenance has been handled by BMW of North Scottsdale. Our former vehicle was a Lexus and we all know what a great reputation they have for customer service. Well, BMW of North Scottsdale has beat them. Very professional, very prompt and very fair. We are so happy with this dealership, we have a second X on order. This is the place to go for service or purchase! Thank you Donny and Team! More
by DAN H
Employees Worked With
Logan Carter
July 27, 2017
Service Maintance Sent my 20 year old son an email saying he's almost at a year since purchase and he MAY need a service. Nothing about service contract ending at all. Sent my 20 year old son an email saying he's almost at a year since purchase and he MAY need a service. Nothing about service contract ending at all. Makes appointment, they say nothing. Shows up for service and they tell him his contract expired 4 days ago and he can buy a new one for $3K or pay $1400 for today's repairs. Rude and treat a kid very unprofessionally. Needless to say pulled the car out of there and will not be back. Probably not buy a BMW again after owning several for many years. Back to Mercedes where they know how to treat their customers. More
by Steve P
Employees Worked With
Debi Gaitens
July 21, 2017
Service Unprofessional rude is an understatement. Mark who is in charge of the service department is extremeky rude and unprofessional and the worst represent Unprofessional rude is an understatement. Mark who is in charge of the service department is extremeky rude and unprofessional and the worst representative BMW could ever have employed. BMW North Scottsdale service department overcharge and scam their customers. The service department should be audited and reviewed for unprofessional service and rude customer service. More
by BMW
Employees Worked With
Mark Kaiser
July 07, 2017
Customer Service Superb While on a 6-week driving trip with our new 2017 BMW, I had questions about the navigation settings. We stopped at BMW North Scottsdale without appo While on a 6-week driving trip with our new 2017 BMW, I had questions about the navigation settings. We stopped at BMW North Scottsdale without appointment. After service techs checked over our new car, a member of the Genius Team patiently taught me how to adjust the heads up navigation system and other settings to my personal preferences. Since we're from Florida, all techs knew we were not future customers, but offered quality service with friendly smiles. Unfortunately, I did not keep business cards for the individuals who helped us. More
by Wanda Bahde
Employees Worked With
Did not keep name.
July 06, 2017
Excellent Customer Service Our recent experience with BMW North Scottsdale was absolutely wonderful. This is my 3rd BMW in last 6 years. Before the recent purchase, for a change Our recent experience with BMW North Scottsdale was absolutely wonderful. This is my 3rd BMW in last 6 years. Before the recent purchase, for a change we visited Audi, Mercedes and Jaguar but ultimately could not receive the level of service and ultimate driving machine experience. Aside from the awesome SUV we ended up with, I think the professionalism of the staff, especially Don Fiala helped make our experience exceptional. We had a small misunderstanding at the time of delivery, very late in the day. But the next morning, Sales manager Sam and Don corrected it by going out of their way to make our purchase satisfactory. Dean in the finance was also very easy going. Overall, a great purchase and we'll be back for sure. More
by bdoshi
Employees Worked With
Don Fiala
June 29, 2017
quality of work great service always friendly ,fair price on quality work. I have been using BMW north Scottsdale service for the last 10 years and they are great great service always friendly ,fair price on quality work. I have been using BMW north Scottsdale service for the last 10 years and they are great! More
by Svetoslav
Employees Worked With
Craig Smith
June 15, 2017
Parts department over charging I just bought a 2017 530i from BMW North Scottsdale and went to get the rear shades. On the official BMW website the price was $86.00, go down to BMW I just bought a 2017 530i from BMW North Scottsdale and went to get the rear shades. On the official BMW website the price was $86.00, go down to BMW north scottsdale and they want to charge me. $98.00. Called Champman BMW and they said the price was $86.00. I will never go back to BMW north scottsdale, there are some serious integrity issues there. I wish I would have purchased my vehicle from chapman. More
by Kevin_legge
Employees Worked With
Don
